I had an amazing experience with Eagle towing company here in Gwinnett County. From the moment I called, their team was professional, friendly, and incredibly fast. The driver arrived sooner than expected, handled my vehicle with real care, and made a stressful situation feel easy.
What really impressed me was the communication; they kept me updated, explained everything clearly, and treated me with genuine respect. Pricing was fair with no surprises, and the service felt honest from start to finish.
If you need reliable, professional towing, this is absolutely the company to call. I’m truly grateful for the help and wouldn’t hesitate to use them again or recommend them to anyone.
I dealt with this company on a drop fee incident and I was given only two options: cash or Zelle. No card option, no other legally recognized payment methods. This is especially concerning because Georgia law requires tow companies involved in non-consensual tows to accept cash, and conditioning release on limited or unapproved payment methods is not lawful. This felt extremely predatory and coercive, taking advantage of residents in a stressful moment with no transparency or proper consumer protections. I was effectively forced to pay on the spot to avoid losing access to my vehicle.
I will be filing complaints with the appropriate regulatory agencies and would strongly caution others to know your rights before dealing with this company. Practices like this should not be happening.
WARNING: Check your apartment’s towing policies before moving in.
Make sure your apartment is not partnered with this company, because they will tow your car—even from the complex you live in—if your vehicle registration isn’t visibly displayed.
My car was towed after I had just returned it from an impound. I parked it after a long day and did not think the apartment would allow towing, especially since they never told me I needed to check in with them after updating my tags, even though my car is fully registered with the state. I could’ve easily went to the office this morning to submit it if I would have known
Be careful, know your rights, and consider seeking legal advice if necessary.
If I could give this company ZERO stars, or even negative stars, I would. This is hands-down the most careless, disrespectful, and useless towing company I’ve ever dealt with. My car was fully registered — PROVEN through the DMV website — and the property manager even confirmed she would inform them. They had ONE job: check before towing.
Three days later, they still showed up trying to take my car like they had no clue what they were doing. The driver was extremely rude, hostile, and acted like listening to actual facts was too much work. I told him the car was registered and that he could verify it in seconds, but he didn’t care. He refused to look, refused to listen, and kept repeating that “no one told him,” even though he was REQUIRED to check with management first. He didn’t even bother.
I had to literally call the property manager outside to stop this man from towing a legally registered car. The whole situation was embarrassing, stressful, and completely avoidable if this company had even the smallest amount of professionalism or common sense.
This company does NOT communicate, does NOT verify anything, and clearly does NOT care about the people they’re affecting. They create problems just to create them. Absolutely terrible in every way — avoid this company like the plague.
Best tow company ever and most organized and friendly staff. I'll wait for them because I won't use anyone else they're just too dependable and trustworthy and reasonable .
**UPDATE** After sharing my honest experience, Eagle towing sent me a 6+ paragraph long email confronting me about my public review. The email was unprofessional and highly inappropriate. I have every right to express my feedback about my experience and will not tolerate any attempts to silence or intimidate me.**
This unethical towing company needs to be shut down! Less than 24 hours after I threatened legal action against my apartment complex for ongoing retaliation and discrimination, eagle towing showed up after nearly a year of no parking inspections and my valid registration sticker was forcibly removed from my car. I was then issued with a parking violation with barely 48 hours to respond— The shortest I’ve ever seen. When I asked Eagle towing for basic information like when the exact communication occurred requesting or authorizing eagle towing to conduct their investigation on May 2 of 2025 and who actually placed the violation on my car, Eagle towing employees or my apartment complex’s employees, they refused to provide a direct response.
Willing to damage your car and they are not held liable. They should lose their business license
Edited to Add: Look as the terrible responses they leave when criticized. That goes a long way towards proving all the people complaining about them correct. They are clearly terrible people that should be run out of business. They repeat that they are family owned in an effort to make people feel sorry for them. The only people I feel sorry for are the ones that have to come in contact with them. Their parents obviously failed teaching them how to be valuable members of society.
Terrible company and they lack professionalism. I arrived at this location and was told one price, but after I went to get a money order and came back I was told another price. Never was I told they go up on price by the hour the car was retrieved. Mind you the process already took more time that I was allowed. As I waiting for to get my car the older gentleman who watches over the yard was chatting it up with a random customer. I asked him could we hurry and grab the car because this process is taking a while and I have to get to work. Instead of immediately taking me to my car he threatened to have me charged for another day as if I hadn’t already paid to get it out. Btw a tow yard is no place to have a baby at work Lucia. Find proper daycare.
This company operates like a money-making scheme! Very evil and no good deed comes from this. It’s clear they collaborate with apartment complexes to tow vehicles without warning or courtesy notices, using any excuse they can find. With the economy already in a tough spot, they’re making things worse by draining people’s pockets and they only accept Zelle and money orders. How can you justify treating people this way?
want a company that will take 2 weeks to get back with you or tow some cars away?! then this is the company for you! for real though, a lone Amish dude with a horse and buggy could haul cars away faster than these guys
Company engages in evil and predatory business practices. Towed my car over expired tags that I had renewed the next day after they issued me the warning. Their excuse was that I needed to let my apartment know that I had fixed the mistake, but failed to include that in the warning sticker given to me. I was wrongfully charged, but it’s ok because God always has the final say. Taking money from people before Christmas is evil. I’m praying for you all.
wow….. terrible experience!! my car was stolen a few weeks ago. it was found abandoned at an apartment complex and was towed by this company. it took 11 days(!!!!) for them to notify me they had my car. remember, this entire time i have no car and am trying to figure out how to continue my life as normal. (insurance won’t do anything until 14 days after a vehicle is stolen). once they finally notified me, i told them that insurance was going to pick up my car and take it to a shop. the woman on the phone told me that ALL she needed was a copy of my insurance card and a copy of my drivers license. i actually called back later that night to confirm that’s all they needed to release my car to insurance. i spoke to a different person and they verified what i was told. now, today, i get a call from my insurance agent saying they won’t release the car. i call the towing company, once again, and am told that i need to print a form from their website, GET IT NOTARIZED, and then deliver it IN PERSON. bro….. i don’t have a car!!!! you guys have my car!! am i supposed to by an UBER to the library to print something, to UPS to have it notarized and then to your shop to deliver it? what the hell? i understand that they need verification and all that, but come on. there has got to be a way to make this easier on people like me. i am so livid and this is so much added stress to an already ridiculously stressful situation. the woman on the phone verified that what she told me was wrong and she was ~very sorry~ i’m sure you are, lady. ridiculous
This place lacks professionalism and courtesy. I called the place, got the price, asked about payment forms, asked if I could leave my other vehicle, and told them I was on my way. It took over an hour and a half to retrieve my vehicle. I had to wait on a tow truck to come move other cars. I did not complain about being over charged. I wanted to get my vehicle and leave. I asked how long. Lady said I just needed to print your receipt. 20 minutes later how long? She said she told me 45 minutes at 4:45 pm. It was 6pm before I left. They did not care. Communication was bad! It took them a while to come up with my change. Horrible experience and I warn businesses not to use their services. Instead of laughing and wasting time, the ladies in the office should learn to drive a truck! They could have moved the vehicles instead of making me wait on a tow truck.
They attached a sticker on to my car, saying that my license plate does not have a registration sticker. Mine is registered in New Jersey and in New Jersey they don't issue registration stickers.They don't even know this.
Company came into my apartment complex to put a sticker on my automobile for "expired tags." My tags are updated, and if they ran my plate, they would have seen it. My complex doesn't even do business with them, so that means they snuck in here to put a sticker on any automobile just because. the apartment knew of our car and showed them proof before moving in. The gate was also broken at the time this took place and they didn't have a problem with us before so no. They even seen our car
Be careful, terrible business practices. This company goes out of their way to make it more difficult to get your vehicle back, that way you pay more. Don’t let them walk on you.
Lol Trying to say I'm subject to towing because my registration sticker wasn't updated since I'm waiting for county to send it. What a joke of a company.
Eagle towing are scammers they are towing car without the proper notice without the proper notice eagle towing are STEALING CARS I LIVE IN ROSWELL WHY IS MY CAR IN LILBURN GEORGIA they need to be investigated if ur are a victim i advise to report ur car stolen without proper notice RENTERS HAVE RIGHT and THE STATE OF GEORGIA PROTECT THOSE RIGHTS
PERSONAL BELONGINGS CANT NOT BE MOVE WITHOUT PROPER NOTICES...MY CAR WAS
TOWED IN FRONT OF MY DOOR AND TELLING ME THE PROPERTY MANGER CAN TOW MY CAR CAUSE THEY CAN WITHOUT THE PROPER NOTICE IM A RESIDENT & just think if a car get left at hotel, plaza or even on the side of the road a notice get left before its towed how eagle towing cars make it easy for any entity to rob you i remember when pirkle towing got FEDERAL INDICTED FOR TOWING CARS WITHOUT PROPER NOTICES ( google it) MY APARTMENTS DOESNT ISSUE OUT RESIDENTIAL PARKING PASSES
They will find any reason to tow your car if you let them. Also whenever they tow the rear bumper of your car will be separated like never before. Terrible customer service and they will add fees out of thin air. All I received was attitude from the woman working at the front whenever it was their fault for not being able to receive my payment (due to horrible internet connection).Horrible company.
The apartment i live at towed my car to this place. And when i got there. I paid for everything and the lady that attended to me took me to get the car but she was rude to me when i was leaving. I was frustrated that they messed up my car for just towing it in a day without notifying me or anything, but i did not complain or say anything and all the lady could say was, oh you need to pick the trash in my yard. Are you joking. I just looked at her and did not say a word to her. On my receipt the driver’s name is Winston he messed my car up. You people can do better. Treat people right.
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