Insurance roadside assistance tow. Was told they would be present in 40 minutes. Watched it count down to driver is a minute away. Next thing driver was 30 minutes away. Counted down to 1 minute away. Went back up to 45 minutes away. Won't bore you with the details. It took 3.5 hours before finally showing up, and then showed up AFTER I told my insurance company to cancel the service and find me another tow company. My ETA time changed 6 different times!!! And when you call the number for the company, no one answers and you can't leave a message because the VM is full!!! Absolute trash!!! I won't even bring up trying to charge me $30 out of pocket because they had to put the wench on the vehicle!! What?!?! Only reason I let them do it is because I had already waited 3 or 4 hours!!! Stay far away!!!!
If I could give negative stars I would! Never showed up and voicemail box is full. Sent several SMS messages and texted, no response! This was an insurance claim requested tow. I was quoted 90 minutes, 2 1/2 hours later they still hadn’t come or returned a message. I had the insurance company cancel them. POOR SERVICE!!!
DO NOT USE THEM EVER!! They are thefts. I ordered a tow through pep boys(pep boys adds the tow bill to your repair bill) and the driver black mailed me and made me pay $30 or he wouldn't tow me off the side of the road. DO NOT USE THEM EVER!!!
Horrible service!
Both times smh -
First time call was dispatched 6:51pm
Didnt get picked or dropped off until 2am !!! All while 7months pregnant ready to pop smhhh
Second time driver dropped the vehicle in front of garage door blocking our other vehicle from being able to get out the driveway.. maybe this was they way of making more money because they wont come back to move it and on top of that We spoke with the manager supervisor who ever and they said they would call us back and never did ………
So horrible i dont even feel like reliving the situation— wont waste another second of my time writing about this bad experience
Duces to this horrible customer service
Understaffed my behind
Pardon my back
Under appreciated client
This company responded to my insurance company that they would come tow my car. My original request was 8:16pm.
They accepted the tow & gave an arrival window of 10:17-10:47pm.
It is 12:15am
They NEVER CAME!!! NEVER ANSWERED MY CALLS OR TEXTS!!!
THEY ARE TRASH!!!
Horrible horrible horrible horrible customer service. And also he messed up my car. He scraped the front of my car so please be careful. I will be pressing charges
I were this close 👌🏽 to calling the police about my car. After 8 and a half hours of waiting for service I finally were able to get my car brought home to me. My service were cancelled and told the insurance that no drivers were available although I’d been told my car had already been picked up so that was a major red flag for me. After enough fussing and cussing he finally showed up and explained where the miscommunication happened and I understand things do happen. Maybe they’re understaffed and need someone to work the tow trucks and someone to operate the phone and be a secretary because it seems he may be doing a lot on his own. Not sure if it’s always like that but that seemed to be the case this time. I hope the company gets the help that it needs so they’re not so backed up because 8 hours is not acceptable. I’m glad it did not end the way I thought it were going. I would have given a higher rating if it had not taken so long.
This substandard company was dispatched by Chevrolet roadside to tow my vehicle
After waiting over 2 hrs I called to get a update and was put on hold and hung up on
After calling several times they kept sending me to vm good thing I was home and not stranded on road which I’m sure they’ve left people stranded
I wouldn’t recommend my worst enemy to this unprofessional company
MEK came quick & they didn’t try to over charge I would highly recommend them. I called around to several towing companies because I had been waiting on a service provider since 230 am, that the insurance company contacted. They never showed. MEK answered, gave a quote and came right away. They also were more reasonable with the price. I literally had to have my car towed down the street. Others company pricing was ridiculous
I was traveling through the area, when my engine light came on. I looked at Google Maps and found Mek. I called ahead, and they were able to help me right away. I could tell they were very busy. It was so kind of them to help. They were honest and courteous. If I lived in the area, I would definitely go back
Mike and Mario have been working on my cars since since 2011 and I have no problem after the repair and very affordable, excellent work great personality great customer.
This place is indeed a gem! Since May 2020, Mike and Mario have done work on 3 different vehicles for me and their work is EXCELLENT and AFFORDABLE! And they are so pleasant to deal with! If you're having vehicle problems, this should be your shop!
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