We were charged $1,817.53 to replace two coolant hoses and 8 gallons of coolant on the roadside. After my shop technician disputed the charge for over 30 minutes, he managed to get the price reduced to $1,700.00. Trucking companies cannot stay in business with such a significant markup on parts.
Today, I called back and spoke to the representative. As a business owner, I expressed that this pricing was unacceptable and that they should have communicated these costs before proceeding, as they were far above normal retail prices. The representative was polite and apologized. He mentioned that he addressed the technician's actions, as the technician had purchased parts without consulting us about the costs first.
Initially, we were impressed with their call-out rate of $150.00 per hour, with a 2-hour minimum, which seemed reasonable for after-hours roadside service. However, the technician changed parts without our prior approval. As the truck owner, we should have the right to authorize any work done on our property. The service representative indicated that the 3/4" silicone coolant hose was priced at $25.00 per foot from Kenworth, and the technician installed 36 feet of it.
If you decide to use this company, ensure that they shop around for parts or provide your own. Also, ask for an itemized breakdown on the invoice to know what you're paying for.
You don't open the business if you're not gonna answer your phone call on the Sunday at 8:12 in the morning like I'm stuck on the side of the road and look.I call this business.Nobody answered my phone I do not recommend
Parkin Towing is my go to and most importantly they take pride in securing your-vehicle just how they get it they deliver it.
That’s very important to me. Also reasonable prices.
You have try the rest why not try the best.
Thanks to Parkin’s Towing & Roadside Services for all your towing and roadside assistance when you need them. Just 1 call that’s all. Parkin’s Towing offer reliable, dependable service. Thanks to the Team at Parkin’s Towing. 🙏🏾
If I could give ZERO stars I’ll do it , the company ripped me off ,he ask for 500 and charge me $2000 after the car was loaded on the truck , he demands payment in cash ONLY so I cash app him I didn’t have no other choice
Amazing service on time and fast
unfortunately i was needed to re do this review i put the review to fast be for service was completed .
this company did tow may truck i pay $550 for 12 miles then they send me a tack to fix a simple thing i pay $650 for but he did not finish it all the way therefore i hold $100 for it in till he will finish the job now this company don't want to finish it after i pay them over $1300 for this service together
I broke down on 285 in the middle of the night and I was rescued by this towing company. He towed my truck to his garage and fix my truck, I was so greatful. Good company to work with
This is the best towing service I ever used , I will be using them again . Parkin‘s towing was on time and got My truck from point A and B within the short time notice that I had given . Thank you so much for the great service.
This place is horrible. My driver had a brake locking up that cause the brakes to catch fire.
They replace the drum the brake,axle seal ,slack adjuster and charged me $2900+. My drive just barely got on the freeway in Atlanta Georgia and the brake locked up again. This company was called again and came out to the truck and then said they fixed it and my driver took off heading to Florida to deliver his load.
Several miles down the road he realized that absolutely none of the the trailer brakes were working. He could pull on the trailer brake and it wouldn't slow the truck down one bit.
So after charging almost $3000 they literally caged the brakes on all for axle and sent my driver down the road like that telling him it was fixed.
Parkins,do everyone one a favor and close your doors and go sell carpet cleaning over the phone cause clearly you don't care about the drivers safety or the safety of the other drivers on the road that he could potentially run into cause you didn't want to bring the truck and trailer back to the shop and fix the brakes correctly.
Stay clear of this place.
Really wish I could have given them no stars..
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