Was directed to this place through my insurance. I had a wheel bearing fail while driving which caused my tire to sit at an angle. First interaction was expected 75-105 minute wait. I call the towing company to tell them the issues that i see and what is going on. Right at hour forty minute mark I get a text saying updated time 32 min. OK cool. . . About 10 minutes before they are supposed to arive I receive a call from them towers asking for pictures. I tell them no problem and send about 5 pictures. They informed me that are going to need a tow dolly and need some different equipment, I say that's fine he tells me he is going to contact his manager and get back with me. I wait about 20 minutes in silence and send them a text asking if there is anyrhing else that they may need from me . . . no response. Wait another 15 minutes and try calling call is waiting but no answer wait 5 minutes call again. No call waiting call just ignored. I then contact my insurance company to find out what is going on at this time it is 1.75 hrs since my initial contact with the tow company. My agent informs me they see the claim and that they dropped the call saying the car wasn"t in the location. I was there with it no one ever came. Instead of having some decency and telling me they couldn't they said they needed some different equipment and left me sitting by my car for over an hour before I had to start the process all over again. Thanks for that 👍
This company has fake reviews. If I could leave a zero star I would. This was the worst towing service I’ve ever experienced. I was quoted $210 because he was 30 minutes out. I was told I was being charged a late night fee. They didn’t get to me until 2 hours later. He was very rude and unprofessional. I had to constantly call him to get an ETA which changed every time he answered the phone. Worst service ever.
I had a great experience with this tow truck company. They arrived quickly, right when they said they would, and were extremely reliable and professional throughout the entire process. The driver was respectful, courteous, and made a stressful situation so much easier to deal with. I highly recommend their services to anyone in need of fast and dependable towing. Top-notch service all around!
This was the best towing experience ever!!!
I was stuck in hurricane weather and no other tow trucks were able to come out to get me including my own insurance company. He had amazing communication the entire time and kept me updated on his location. I got to my drop off location fast and safe! Would highly recommend!!
K&J Tow is fast, reliable & reasonably priced. I called them in a panic and their communication was TopTier and professional. I will be keeping them in my contacts for the future!
My experience with this company was beyond my expectations! I had been at my wits end broken down in a parking garage in midtown. Every towing company declined my service without even examining the area. Not only did K&J get my car out, he physically walked my car in neutral to his truck to be towed! I had been in limbo for 17hrs trying to find a company and only K&J could handle the task. I recommend this company to any and everyone! He was very accommodating and extremely courteous.
Very efficient. Stayed on the phone with me until he arrived, pulled car out within seconds, and also went an extra mile to take tire off and unwrap something I had entangled. Awesome service. I am keeping him for my any future needs. Thank you again!!!
The guy who answers the phone is a creep , he over quoted me I hung up and he continued to call back to back even texted me tryna lower the price highly unprofessional
Prompt and Polite service!!! My car was stuck in a ditch in rain and KJ towing was there within 20 minutes. If I had to wait on AAA, it would’ve been hours.
K&J was the epitome of professionalism, fast, best price in the areas and extremely personable. I highly recommend this company to anyone that needs towing in Georgia. 10/10 rating.
I didn't use this towing service however, they get 2 stars for inconvenience. While trying to return home to Straford Ridge this tow truck driver had the road completely blocked for about 10-15 minutes while he attempted several times to park and unhook a vehicle. The most irritating part about waiting for this driver to complete this tow parking and unhooking task was how many times he stopped to have what appeared to be casual conversation with the customer. When he finally got the car unhooked, he left the tow truck parked horizontal blocking the whole road, leaned against the car he had just parked and started to converse again with the customer. This was the MOST inconsiderate account of someone not caring, about just how inconsiderate they were being. When the customer pointed out to the tow truck driver, the cars waiting to get by, the driver gave a wave and moved the tow truck.
I know from experience that it can take a tow truck driver a little bit to get the car just right; but I have only seen them hustle with precision to get it done so as not to block the road for too long, this guy was just too blase about not only completely blocking the road, but that there were cars waiting to get by.
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