North East Auto Body in
Washington (DC)

Remarkable! My car drives and looks brand new. I'm almost grateful that girl hit my car now. Such professionalism, great communication, from drop off to pick up, everything was done right. This is my new auto body shop.

After getting other estimates that it would take 2 months to fix my car, Butch and his crew had my car fixed in a week. It looks great! Very pleased with the detail of the work and how fast they got me back on the road. Thank you, Thank you!

I was in a car accident and the other drivers insurance scheduled my repairs at North East Auto Body, which I couldn't be happier about! Everyone at North East Auto was friendly, helpful, and knowledgeable. It took about 3 weeks for my car to be ready, and Mike provided regular updates throughout the process. My car ended up being ready two days early, and all of the repairs, and paint job are perfect. They were really helpful with getting a rental and being able to return the rental at the shop instead of making multiple stop. I had never used this shop before, but would highly recommend them and will definitely use them in the future.

They never disappoint with executive and great staff!

Do NOT i repeat Do NOT take your car to this shop for anything! I was involved in a car accident was told by Geico to take my car there even tho I told them the issue when dropi g my car at that shop! They gave me car my back with out test driving it My car stoped in the middle of the street completely. They told me to pay from my own pocket for towing What if I didn’t have money for towing which was $700. From front desk all away to the back y’all need to be fired! !!! If yall go to take your car to this shop May the Lord be with you!

Very poor customer service. Took forever to get my car after arriving to pick it up. I called prior to arriving and was told the process would only take 5 minutes.

Dealership was going to charge me 500$ for a 5 minute job. Northeast auto body charged me 50$ to replace my trunk latch. Honesty and integrity is so rare these days. I literally burst into tears because I was going to give up 500$!

Highly recommend this place. When in need of a Autobody shop you will realize how many will turn you away if you need to drop off same day, not this place. They were super professional and Julissa amazing. 5 star place!

My vehicle was in service at this location for 30 days. The repair window kept getting delayed which is understandable. However, the lack of follow up from this establishment is why I was extremely dissatisfied with the service overall. The customer should not have to initiate the communication to learn the status of their vehicle's repairs. To call and continuously be placed on a long holds, often times having to hang up and call back was just ridiculous. I found myself being the communicator between the body shop and the insurance company to ensure that the rental would be covered each time I CALLED to learn the finish window was extended. I will recognize them for doing a good repair job- kudos to the team responsible for that.

This is the WORST car repair experience EVER!!! DO NOT BRING YOUR CAR HERE. Yes, I know it is an insurance-recommended shop. I thought that meant something too and so I ignored the negative reviews. Really regretting that now. Lots of issues, too many to detail. But will say I received regular (and excessive actually) text updates saying my car was on track for completion for 5/15 and then NO shop-initiated contact from them when that day came and passed. It's now 5/24 - 26 days into my insurance covered rental and my car is still NOT ready. Meanwhile, they never work on weekends and we're going into a holiday weekend! So, if you want your car back (possibly) before 29+ days into your rental DO NOT COME HERE. If, you expect a shop to work efficiently and consistently on your car DO NOT COME HERE. If you expect a company to tell you "we can do the body work but we have NO idea how to fix this other stuff," DO NOT COME HERE. If you want a shop to provide a reasonable estimate - e.g. not claim they are going to spend 20 labor hours correcting body damage that is barely noticeable in pictures - DO NOT COME HERE!!! And, if you prefer to drive your car instead of the car the insurance pays for DO NOT COME HERE!!! For what it's worth, there were 1 or 2 bright spots; one of the customer service reps - Eurlisa (sp?) - provided professional customer service and ....... oh, wait, that's the only thing! Note: apparently I have to rate it 1 star to post this review; I would like to give less.

Butch Romero the Manager is very rude and disrespectful.

they gave me a estimate for a driver mirror which was about $ 178 then when a got there price changed to $321 never tolled me until to I got there have to come up with extra $ 143 how do I pay my rent and other bills

Please I hope you read this and do not take your car to this shop. Had the most horrible experience here and I dropped my car off here in September and it’s November and I’m still dealing with their incompetence. I was in accident in DC and I’m not from the area so I went with this shop since it is a geico partner. When I dropped my car off I informed the shop that I would be out of the country for a few weeks if they could complete the repairs before I left but if not they would store my car until I returned. They were a week late on completing the repairs and continuously called me even though I was out of the country to pick up the car. I asked my parents to pick up the car so they took time off from work and took a train down to dc just to bring the car back. Unfortunately they didn’t take pictures of the car upon pick up but the car was given to them still damaged. For a very noticeable damage of the passenger door not opening they waited 2 hours in the shop for the repairs to be completed though the car was supposed to be ready for pick up. Once I got back to the country I noticed other scratches and damage to my vehicle which the shop is not claiming responsibility for. This whole experience has made me decide not continue my business with geico for partnering with such a horrible business and I may have to pursue legal action against this shop as well.

Please DO NOT EVER take your car here. I would give negative stars if I could. I received an estimate from them saying repairs would take 3 days over a minor dent/scratch on my front left bumper. They did not even have to replace the entire front bumper. I dropped my car off Oct 9th at 10am and they had my car for 3 weeks. I have spent hundreds on Ubers because they told me it would take 3 days originally. When I finally got my car back, they had stolen my rear license plate off my car- they took the time to manually remove the 4 bolts and take off my physical license plate. Since the damages were on the front of my car, there was no reason they should have even been touching the back of my car. In addition, they had gone through my things in my car. After leaving a message for the manager, I have yet to even hear back from him. Please take your car anywhere else.

Don’t know where to start with this hot mess. I dropped my car off to get repairs one of the other customers in the shop hit my car and left I tried to get the information from the shop and they wouldn’t help even tho my car was in they possession at the time of the incident.I had to call the police just to get what I needed.they are not stand up people I wouldn’t waste my time or money there

I had some belongings in my car because I had to return the rental car and my stuff was not there though I gave my keys to the receptionist and now it missing and then the manager told me that they were not responsible while having possession of my car. Don't deal with establishment, can't be trusted.

If I could give it 0 stars, I would!! They are a big rip-off!! Smh!! I'm a senior citizen and a veteran, and they should be shamed of themselves😠 I had 5 estimates, including one from this place. Four places all agreed that the door(accident) needs replacing, cost, approximately $1000. However, this swindling place said they would fix it for approximately $3000!! Duh! I might have gone to public school but any dummy would pick the new over a patched job🙄 So, I told them not to do the work and I will be there first thing in the morning to pick it up! That's another story, THEY HAD TAKEN MY CAR APART🤬 JUST DON'T TAKE YOUR CAR THERE!! They are liars and thieves!! Why GEICO deals with them is beyond me!

Trash customer service . Wouldn’t go here again .

Great body shop 2 get your car fixed @ if damaged, just got 1 rude employee who doesn't know how 2 talk 2 folks..

No Issues...& Everyone was there to help with Everything I needed 💯😉👍

Totally not recommended cuz for a small scratch they kept the car for more than a week. I think they delay by purpose so the Enterprise rental company can charge people. Also a long list of waiting. I saw also people dissatisfied and disappointed in their office.

I don't recommend this auto body shop to no one they have poor color matching on cars there mechanics aren't qualified for the job my car was worked on 2 years ago I've gone back twice my mechanical problems never hot fixed and when they partially fixed my paint problem they refused to paint the whole area they originally fixed very bad service!

I highly recommend. The service was very prompt, courteous and the repair work restored my vehicle. I received daily status updates while awaiting delivery of the required parts.

Eddie the owner is always available to assist and the Administrative staff are always nice

I highly recommend North East Auto Body as a highly recommended Auto body repair shop. They are extremely professional and customer friendly. The mechanical service is in impeccable. I appreciate all of the work they did to salvage my 12 year old car after a parked hit & run. They went over and beyond to restore my cars operating efficiency and the cosmetic look of it externally Keep up the good work!

Very good work and they keep you updated on your vehicle

The best Autobody shop by far.