Metropolitan Towing and Recovery in
Washington (DC)

Stolen property out of my vehicle.

Please do not use this company. They will charge you $1200 cash after the fact to tow your car from downtown to their shop. I did not have towing insurance or full coverage. They refused to drop my vehicle off at my preferred location after I found out they wanted $1200 for them to release my car to me 2 hours after the accident. It was very upset after finding out it would cost $1200 to tow my car less than 10 miles. Please do not make the same mistake I made. Zero stars. Ask for the cost before letting them touch your car!

These people stole & damaged my vehicle. My car was registered on there tow lot the same day it was missing. Didn’t get notified until few months later of my vehicle where a-bouts. I try to get it they tried to charge me ridiculous money when it was ultimately their fault. I then receive a speeding ticket in the mail, adding evidence of the tow personal driving my vehicle while in there care at the tow lot. Because the time of the ticket I didn’t have my vehicle because obviously it was stolen. Lawsuit on it waaaay

This tow company took everything out my car I mean everything why would yall take a registration to a car smh took my handicap pass cell phone and other things

It was a bad experience. There was no one responsible, and even the window office was blacked out—you couldn’t see who you were talking to

Items are guaranteed to go missing, even in a closed parking lot right under security cameras.

Great service, got there fast

Rude and disrespectful people.

Driver of Truck 12 should not be allowed on the road. This idiot made a left turn directly in front of me from Fair Ridge Dr. onto Monument Dr. in Fairfax tonight, then proceeded to hit his brakes. Had the nerve to blow his horn in response to mine, but quickly changed his tune when I stopped and confronted him. If you're going to continue to employ people like this, keep them out of NoVA.

I was in a accident and the officer on scene stated he called a tow truck. The accident was on Friday. When I went Monday to retrieve the items out my car EVERYTHING was gone. These jerks even stole my deer park case of water! The sun visors that go in the window, 3 bags of brand new clothes, 2 brand new sneakers, of course all the singles/change in my console, plus several other items. To add insult to injury, they said they're not responsible for items missing per the contract. Well I didn't sign a contract!!! This was set up by 6th District!!! Eddie who said he was the manager, stated he didn't have the ability to review the surveillance cameras but their main office in VA does and he would review and call me. Of course that never happened!!! I pray Karma does it's thing ten fold!!!

THE MOST RUDE, IGNORANT TOWING SERVICE IN THE AREA. YOU CAN'T DIALOG WITH THE DRIVER #1 BECAUSE HIS EGO PROOF HOW IGNORANT THIS GUY IS, CONFRONTING CUSTOMERS IS NOT ETHIC AND PROFESSIONAL, SPECIALLY ON A PRIVATE PROPERTY IF SOMEONE IS ALREADY TELLING YOU ARE TRESPASSING.

Don't leave anything in your car, these bums will steal your items out of your car. Bunch of bottom feeders!

VERY RUDE,VERY DISRESPECTFUL. THE MANGER IS RUDE AND NASTY. THEY THINK EVERYTHING FUNNY. PROPERTY DAMAGE TO MY CAR

Ran by bunch of unprofessional young teenagers, the same employees and owners be stealing belongings from vehicles I would avoid this place at all cost for towing needs. Had bunch of personal belongings stole and they claim that no one go in vehicles because of covid. Bunch of theifs

Was in an accident, they were the company they arrived on the scene to tow my car. When I finally went to get the items out of my car....everything was gone. Dispatch is extremely rude as well. I wish this place never got hands on my vehicle. I would recommend no one use this tow lot, it’s for your own good.

I was involved in a car accident and this company was called by the responding officer to tow my vehicle. I went there after 2weeks to collect my personal belongings and these people were so unprofessional. I had called them earlier I will be coming to collect my stuff and my tags. Gets there and pleads for my tags to be removed and they tell me they do not have the tools. A towing company with no tools to remove vehicle tags? I wished this company never towed my vehicle

The dispatcher was very rude when I called to follow-up on when the battery service technician would arrive. I had waited an hour after the ETA had been given and he had the nerve to accuse me of impatience. The tech finally arrived after about 2.5 hours. Low marks for lack of professionalism, and for being very late.

Very good people