What clients say about Northern Storage & Transport in Enfield Township (CT)
If I could give negative stars I would. This company is impossible to reach and if you try to show up they are never there during business hours. They hold your personal belongings hostage and do not answer you. They should be shut down.
Rude unprofessional manager that kept a car that was fully paid for and was mistakenly taken in the first place. Was told we were on our way there just lost she gave us the directions to get there and then when we arrived refused to open t he door, closed early, and laughed and hung up mocking us saying having a nice day (sarcastically) while hanging up the phone on our face. She refused to make an appointment for a later pickup. I had to get someone else to make the appointment for me just to have one. This was the rudest unpleasant disorganized place. Had to even call the cops to make a report on how they were keeping me from my vechile.
This place is a total nightmare. Their website claims they’re open Monday through Friday, but when I called, they allegedly only open on Mondays, Wednesdays, and Fridays. I have some concerns because my digital car reports show that my car was unlocked, even though they didn’t have a key and had no legal right to do so. When I called to make an appointment to pick up my vehicle and asked about this immediately, the woman on the phone became extremely hostile. She started shushing me, interrupted me, and even ended up hanging up on me.
I’m not sure if she was just having a bad day, or who she was because she Did not introduce herself, but I was asking very valid questions. After speaking with my finance company, I confirmed that the legal sale date to my vehicle hadn’t passed, so my questions about why my vehicle was unlocked shouldn’t have been met with this much resistance. I’m very much looking forward to my appointment tomorrow at 9 AM.
Not sure why some of the reviews are negative because my experience with Northern Storage was 10/10. The reviews honestly gave me some anxiety, but everything went super smooth. I called to get a few valuables from my car and spoke with Desiree, who was so friendly and scheduled me the same day. When I got there, I chatted with (I believe his name was Lu), and he reassured me my car and belongings were safe and he was right, nothing was missing.When it was time to pick up my car, Desiree helped me again and made the process quick and easy. No judgment, no issues, just in and out with my car. Overall, really happy with how everything went!
I’m just leaving this review to say I was driving thru the dunkin donuts drive thru getting my morning heart starter and one of their trucks drove by and I got a little chubby. Man what a beautiful piece of repossessing machinery 😫
⭐️⭐️⭐️⭐️⭐️
I never thought I’d be excited about getting my stuff repossessed, but Northern Storage & Transport really delivered—literally. Their team snatched my car so smoothly I barely had time to spill my coffee as I ran outside yelling, ‘WAIT!’ It was like watching a synchronized swimming routine, but with a tow truck.
To their credit, they were polite, efficient, and didn’t judge me for being three months behind on payments (or for the questionable collection of snacks in the backseat). When I called to beg—er, negotiate—the staff was surprisingly friendly and helpful.
If you’re going to be repossessed, you might as well be to these professionals who make it look this good. 10/10 would recommend.
This place is a joke was told that we can only pick the car up on Tuesday, Thursday and Friday from 9:30 to 1:30. When do they expect people to work then because the lady that answers the phone knows My Son makes it more of an issue because she won’t make any appointments for him and it’s very rude about the appointment, knowing that they had the release from the company at 11:30 and they still wouldn’t call us to pick it up and they close at 1:30
Someone did answer but it wasn't to the folks I needed to talk to they need to update the time in the office it say 9-430 not 9-3 calling calling hopefully someone pick up and the location is so far I live in a city so not local
This place is terrible. I paid all of the fees in full, and then they withheld my car from me. Would not let me pick up my car even though I paid everything, tow fees and car payments. Would not tell me where my car was. Made me pay an extra $200 to have my car delivered because no one was in the lot, so they would have someone go to the lot to deliver my car for $200 but would not send someone to the lot for me to pick up my car? I had to wait over 24 hours to have my car delivered back to me even though I paid in full the day before. When it came time to have my car delivered, they would not answer the phones. This place will withhold your vehicle even though you’ve paid. This place is a scam. And the woman who runs the phone lines is completely rude and not helpful. I live next to a gas station and all of my cards were in my car but they expected me to have $200 cash in hand when the car was delivered, I asked the lady if I can run next store when the tow guy got here with my car and cards to get the $200 and she told me no because “he has things to do” so I figured out a way to get the $200 cash in hand, he delivers the car I give him the money and then he sits at the bottom of my street for 30 mins but I couldn’t run next door once I got my card to get the $200?! Terrible place, terrible customer service
Trust the reviews. Terrible business model, lot is only open 4 hours a day but they wouldn’t tell you that on their website. It would help if they actually answered the phones half the time, or if the staff would tell you the ACTUAL hours when you talk to them the first time. I thought companies were supposed to serve the customers that help keep them afloat, but I guess when you’re in the vehicle storage industry morals, ethics and common sense go out of the window.
My car was repoed by this company, which I understand is my fault. By the time i was able to gwt an appointment to get my car they had sent it to auction, again partly my fault. I go to pick up my belongings and they only have half of my stuff...including only 1 of my licenses plates. My stuff just magically disappeared. Ive called twice, and ive emailed... Its been a week and still no response. I get my car back and it now have 3 dents it didnt have before they took it as well as the tpsm sensor is not working properly in one of my tires, it was fine before they towed it. I did a rough estimate of how much it will cost to replace the stuff they "lost" and im at $300 before I add in what it will cost to get a new registration and plates.
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