John S. at Bosco's Automotive is a lifesaver – truly exceptional service with a human touch!
I had an incredibly frustrating day dealing with car repair issues, specifically a dead auto car starter. My local Jeep dealer charged me $300 just to tell me I needed a new battery, quoting another $700 for the part and installation.
After a few dead ends trying to get a battery installed that I sourced myself, I called Bosco's Automotive. I spoke to John S., who initially shared the standard policy of not installing customer-supplied parts. However, after hearing about the nightmare day I was having (and the fact I had just purchased the battery two minutes prior), he graciously agreed to help me out, bending the rules just because he's a decent person.
Turns out, because my battery is awkwardly located under the passenger seat, Costco had directed me to purchase the wrong battery size. John realized this mid-installation. Instead of turning me away, he offered a solution: he told me to come back the next morning and he would personally source the correct battery and install it for me.
The final bill from John was only $440 total—significantly less than the Jeep dealer's quote.
John went above and beyond what any other shop would do. He knows what service is and lives it with the human touch. I highly recommend Bosco's Automotive and John S. to anyone needing honest, empathetic, and expert car repair.
Towing services only. Unfortunately my vehicle was stolen from Springfield and left on the street and Connecticut. The police was called and had it towed to this towing company. I had to get a ride to come and get my personal belongings out of my vehicle. I was told by Zack the person in the office to leave the key with him and which I did. Eventually, my car was delivered to the auto mechanic in Springfield by a different towing company. Furthermore, my remote starter key that I left in the care with Zack did not give it to the towing company; so I’m trying to locate my key by calling and asked about it. No one knew where my key was. I talked with Angelo who eventually called me back and said that it was located, I had to go and get my own key that was left in Zack‘s care. I don’t feel that it was fair for me to have to drive to Connecticut to get it when it should’ve been given to the company that they used. Unfortunately, I did not get No apologies from Zack , I only got an apology from Angelo, Thank you for that who actually gave me my key as I came to Bosco’s to retrieve it. It’s the principal that counts. All I asked is to admit that you were wrong and to least give an apology from ZACK I understand mistakes happen and be honest to admit your error and offer a simple apology. if something like this happened to you or anyone. Due unto others what you would want done onto yourself right? In closing I had a bad experience with what I had to deal with. F. Daniels
Had some work done on my van. They got me in as quick as possible. They are honest, professional and fair. If I am in town and need repairs, I will be going there. The van is doing great. Thanks to all of you.
My experience with this towing company was extremely disappointing. From the start, the staff was rude, dismissive, and completely lacking in basic customer service. Rather than offering assistance during an already stressful situation, their behavior only made things more frustrating.
The manager, in particular, showed a serious lack of people skills. Instead of addressing my concerns with professionalism and courtesy, they spoke in a condescending and unhelpful manner. It was clear that respect for customers is not a priority for this business.
A towing company should understand that professionalism is not just about getting the job done—it is about treating people with dignity and empathy. This company failed entirely in that regard.
Because of this experience, I will never do business with them again and would strongly caution others against using their services until management takes customer service seriously and provides proper training to their staff.
We are so pleased with the work done by Boscos on our Genesis after the nightmare we went thru with Lia Hyundai servicing. Our car needed a new throttle body and before bringing it in, the mechanic at Boscos talked me thru how to clean it first in case that’s all it needed. Unfortunately it did need to be replaced, but he went out of his way to find us the best price on parts and he was straightforward about the total cost which was very fair. They finished a day before he estimated and my husband said the car is running perfectly again. This was our first time using Boscos, but I’ll be returning for any future work needed and I highly recommend them!
Fantastic people. Knowledgeable, honest and trustworthy. They know their stuff when it comes to cars, communicate the service and cost to a T and do only what is needed. Friendly staff and great service. These are the only guys I will let touch our cars now 👍🏻
I am a first time customer at Bosco’s but certainly will be returning! I had a small fix needed on my car. However, I did not know that when dropping it off. I spoke with Dan on the phone, told me I could bring my car in the next day. I was there before it opened, Angelo came right out and helped me. I had a call within a few hours that I was all set. Dan explained everything to me, told me my options. He was very honest about not needing to do the extra work. WOW!!! This is a five star place. Very grateful that I have a local garage I can count on. Thank you Bosco’s!!!
Yet another amazing repair job from Bosco’s! As always I am impressed with the customer service and outcome of the job performed! Yet again I was met with complete honesty, I was able to ask questions and John was willing to answer my questions quickly and efficiently making sure I understood everything we talked about! They respected my property inside my vehicle and left everything in its place working around everything! I have not encountered an unfriendly employee there. I am always treated with respect and professionalism! Overall I would give this place a perfect 10 but as we all know it only goes to 5 lol
I’m sure I could say more great things about Bosco’s but I’m hoping you get my point! I highly recommend Bosco’s to anyone and everyone and recommend even if out of state or involving a little bit of a drive that this place is worth the travel especially with the reasonable pricing and overall great customer service!
Thank you Bosco’s and to John for all your work done to give an amazing customer service experience!
Service; Front desk, John was friendly and a pleasure to work with.
Work was done quickly and to our satisfaction. Vehicle was ready and waiting at the time promised.
Highly, highly recommend this local business. You can’t do better anywhere else in Enfield.
Broke down on the highway and state police called Bosco’s to tow me at 7pm on a Saturday evening. The tow truck arrived promptly and Zach the tow truck driver / mechanic was fantastic. Arrived promptly, safely managed the vehicle and my daughter and I, and was extremely professional. Price was very reasonable and the service was exceptional. In that situation I always assume the worst and that since we are at the mercy of whoever is called I was prepared for an unpleasant experience with overly inflated cost. This was just the opposite. Very grateful to this honest, professional and quality operation.
I had my sensor replaced here since my tpms light would not turn off. The problem was still happening even after getting it “fixed” by them. I then went to another repair shop and they showed me the sensor was completely broken. So when they Boscos went to instal the new sensor they broke it and never said anything just gave it to me like new. Waste of money to go here, youll just have to go to another shop to fix it again.
Bosco's Automotive is my go-to shop for everything car-related. They're incredibly professional and friendly, always explaining things clearly and taking the time to answer my questions. No matter what car trouble I've thrown their way, they've diagnosed and fixed the issue quickly and efficiently. I trust them completely and wouldn't hesitate to recommend them to anyone looking for a reliable and honest auto repair shop.
I broke down today in West Hartford, Connecticut. I called Bosco‘s towing to tow my semi tractor. To the KENWORTH dealer in Enfield, Connecticut, not only did the driver show up very promptly and explained to me everything that he was doing. He was extremely careful with my equipment, very knowledgeable and very polite..And it was a rare pleasure to deal with someone who not only knows their business, but takes great care in handling their customers. Priorities I work for a large company in the Midwest and I will be advising them to use their services in the future for any possible needs and should be commended for his attention to detail very nice gentleman
Great service and great ppl. Listen to me and confirmed my water pump was out and gave me a good quote and stuck to the deal. Me and my family will be using them for now on. Great job everyone hope you keep up the great work!
Tommy is great! I had to have my van sliding door fixed - it came off track, and the door wouldn't open after I got it to close. My repair had to wait for parts (a whole 2 days) and my repair was done on one day! My door slides smooth as butter!
Reasonably priced, friendly staff, convenient location! I will definitely be back for future repairs (if needed).
Thanks guys!
Unfortunately I had to use this company 3 times in a seven day span. Very professional, busy but on top of it. They came and got my car from off the side of the highway when I car stopped accelerating also I walked home so the tow had to come get the money from me at home. He did so with no problem and then took the car to the shop. I called a couple days later for them to take it to another shop they were busy but did so in time for my appointment. Also it’s 1/3/22 I called them again to tow to a different Hyundai and it was not a problem. Best tow company I have ever called on. And the prices are reasonable everyone else started about $125 they charge $89 for just the basic tow around. Thank you
Great people and experience. Brought my tire there (nail in it) and they patched it up for free. Very honest and kind considering they took time out of my day to help me. I’ll take all my future business there from now on and will gladly pay for future services. I also see that they sponsor local sports teams and always are participants in the holiday parades. Please use them if you can. It’s good to help local outstanding businesses. Thank you Bosco’s!
I’ve lived a block away for my whole life and we’ve trusted no other auto shop with our vehicles. If you’re new to town or don’t know where to go. Boscos is not only reliable and transparent with their prices and services, But they will do everything they can to take care of each and every customer like family. I’ve trusted them for decades with multiple cars and for many different things. From routine oil change, to a head on collision, and even just a chat for advice on my vehicle. They really walk you through their process and make you feel at ease leaving you and your families road safety with them.
Great communication and great service with these guys. Tom was easy to talk to and gave me a breakdown of the repair process for my vehicle before I had even decided to go with them for bodyshop work.
They worked with my insurance to get the vehicle fixed as quickly and professionally as possible during these hectic times and I got it back looking brand new. Would definitely recommend.
Jason was an incredible help!! Would use their services because if this gentleman alone. Super polite, professional, and super quick. Offered to assist me with my items when I emptied them out of my car. Respectful and made sure that I was satisfied as a customer.
We had a small accident while driving far from home the afternoon before Thanksgiving. The owner and his staff could not have been nicer and more responsive. They quickly took a look at our car, fixed what they could and checked to make sure that what they could not immediately address did not make the car unsafe to drive. They turned what could easily have been a disaster into a minor blip. Incredible service for someone who was just passing through. Thank you!!!
EDIT: I wrote my original review three years ago. Wanted to update this to express that my husband and I now exclusively use Bosco’s for any auto services we need - they are honest, fair with pricing, extremely trustworthy, and highly skilled in their trade. If I could give ten stars I would!!! Highly recommend this company to anyone.
2018: Last night my oil light started flashing, and even though I wasn't due for an oil change yet my engine was bone dry. First thing this morning I went to Bosco's since it's right down the road from me and I was afraid to drive far without getting oil. Not only did they accommodate me just walking in, but they got my car in right away, and every one was extremely hospitable and friendly. Every employee that walked into the waiting room would see me and make sure I was being taken care of; they would even ask and make sure the TV station or volume was okay. For excellent service it was also cheap and they never tried to upcharge anything! While I was there, one of the guys also ran a diagnostic for a sensor in my car that had gone bad, and did this free of charge while letting me know exactly what was going on. I've never experienced such excellent customer service. I recently moved to Southwood Acres with my fiance and I am glad to know that we have found a trustworthy, honest, and affordable local mechanic! Definitely coming here from now on.
The staff at Bosco's Auto are knowledgeable, honest and professional. Always willing to fit us into their schedule. The quality of their work is great and their pricing is very reasonable. My wife and I will continue to go to them for all of our car maintenance needs.
They fixed this disaster and made the car better than new. After delivering the car on the back of a flatbed with the tow truck driver, they took over the process. They called me when it was done, I paid my deductible, and drove away. They make the process THAT easy.
I have had to bring my different cars to Bosco's Auto body repair six times over the years since the 1980s. Each time, they did an excellent job. It is amazing how they can match the paint color, new car or old. I was always treated in a friendly and respectful manner. I would definitely recommend this repair facility.
I broke down on I-91 in the pouring rain and had to have my car towed and fixed, Bosco's was the closest tow and repair shop to where I was. The tow truck driver was awesome, super friendly and waited with me while my wife came to get me (about 15 minutes after he had the car loaded) and never once made it seem like I was putting him out. I was nervous I was going to be charged an arm and a leg for a simple repair having had a similar experience another time. Being at the mercy of the shop who towed you some will take advantage of that. Not these guys, I called the next day to see if they even had a chance to look at my car yet and was told my car was done and I could come get it whenever I wanted. The price for the repair was LESS than I thought it would be, so I had some other things I needed done for maintenance and asked if they could do that as well. They did all that I asked for and more, replacing burnt-out bulbs I didn't even know were out and letting me know I would need a brake job soon without pressuring me to let them do the job. Again the price was less than I thought it would be. This garage is about half way between my house and work so not really optimal for either to get service done, but I'm calling tomorrow to see about getting my brakes done. All the people I talked to on the phone were really nice and I couldn't be happier with this experience. I would recommend anyone, anywhere near this place, that needs repairs or service go here.
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