This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Prime Time Tow & Transport Llc in Sacramento, CA are overwhelmingly positive: 97/100. Customers highlight professionalism, clear communication, quick ETAs (often minutes), careful handling, and value/fair pricing. Roadside help (tire changes, jump-starts) is praised. One outlier cites a steep $195/hr 3-hour minimum. As a towing service, reviews don’t address inventory variety, yard organization, or parts-finding. Overall: fast, friendly, dependable, and priced right.
What clients say about Prime Time Tow & Transport Llc in Sacramento (CA)
My sister got into an accident and the insurance wouldn’t cover the tow truck. Jesse was amazing with the experience he gave us. He was quick and knew what he was doing. He helped us get the car back home quick. I recommend him for friends and family. He is the only one running the truck, so wait times might be a bit. There are no complaints, just informative information for users to know.
My car had been involved in a very big accident which resulted in me having injuries. My insurance didn't cover a tow truck and had recommended a few places to get a tow truck and pay out-of-hand. My mom ended up finding Jesse who was absolutely amazing for his experience. He was quick, concise, and able to do everything under 1 hour. He even manually helped move the car to the spot that we had wanted to put the car in when the car was badly damaged! Jesse communicated to us with every chance he had to give us updates on when he'll be there. It was a very busy day and he was very clear about what time he'll be there which we understood. We gave him the key to the car and met him back at home very quickly! He is self-owned and he is the only one doing the towing, so wait times may be longer, but he definitely makes up for it with the experience. I highly recommend him to family and friends. ALSO, the biggest reason I recommend him is because his service was WAY CHEAPER than the ones provided by the insurance company and the ones surrounding us nearby. I HIGHLY RECOMMEND HIM FOR HIS SERVICE AND THE GREAT EXPERIENCE!!!!! Thank you Jesse!!!!
Highly recommended!! Jesse is professional and has amazing customer service. He met us at the location as promised and took care of everything. His pricing is affordable, there was no hassle, and he definitely made our bad situation into a great experience!! Thank you Jesse!!
Jesse was fantastic. He’s very kind and diligent, he scheduled ahead of time and communicated every step of the way. Not only was he fantastic, but pricing was also the best I could find.
Friendly, fast and reliable. Great at troubleshooting what could possibly be the issue with my no start on the 4x4 suburban that was towed. Great pricing and kept me updating on travel time. Will always be my first choice.
Jesse was great. I tried calling a few other tow companies in Elk Grove, and they were either sketchy or an automated robot taking my call. I found Prime Time Tow on Yelp and he answered immediately. I had messed up my car and could not drive it back to Stockton safely. Jesse gave me the best rate and arrived quickly. He made me feel at ease and the drive home was less stressful because of it. 10000/10 highly recommend.
We ended up needing a tow twice in one day (rough day!), and both times Jesse came to help us out. He was super friendly, VERY quick, and made the whole situation way less stressful. We’re really grateful for him going above and beyond—thank you, Jesse!
If you need a tow look no further. I highly recommend Prime Time Tow. This family owned company will take great care of your vehicle with fast and professional service.
I was so stressing out about leaving my vehicle overnight when another tow company failed to show up. Figured no one would help me tow my vehicle at 8pm at night for a reasonable price. we needed a tow about 2.5 miles so I called Prime time tow & was given a fair price quote and he was at my Suv within 35 mins. He was quick and efficient and by 9:05p he had my vehicle dropped off to my house right where we wanted it. I can rest easy now and it’s all thanks to Prime Time Tow. Thank you for your service.
This towing company is absolutely amazing! I dealt with the owner Jesse directly and he is very professional and when it came to communication his response time was awesome. He showed up when he said he would be here, he charged me the price he said he would charge me, plus he has a nice flat bed which is my preference for having vehicles towed so that was a nice bonus. I would gladly use his towing services again with pleasure. I was able to book a two way tow for one of my vehicles with ease and Prime Time Tow & Transport had great prices. I greatly appreciate my entire experience that I had with this company it is so difficult to find hard-working people that are honest these days and for that I will always be a loyal Customer to Prime Time. If you need a tow give Jesse a call you won’t regret it!
From the time I called to the driver's arrival, the entire process was professional. The driver knew exactly what he was doing. Pricing is very affordable and arrived quick. 10/10 recommend.
In a stressful situation such as your car breaking down, I am so glad i got in contact with Prime Time Tow, got to me quick and made everything super easy. Such friendly customer service, will definitely be using them in the future!
This place is amazing called and came within an hours of calling. The driver showed up with a smile on his face and got right to work, he even jump started our car free of charge and got it all the way to the dealers. Really appreciated the help and great survive .
I was in need of an immediate tow. This place was referred to me. I reached out and was greeted with exceptional service! Jesse was awesome and very professional! I highly recommend!!!
I called him the day before to schedule an appointment. He met me at my house and had my civic on the flatbed and ready to go within 20 minutes. He also accepts electronic payments like Zelle which makes transactions very convenient. I highly recommend.
Jesse is the man! I’ve used his services twice now and both times he’s been very timely and professional. One time he even towed my car back from Sacramento to San Jose
So grateful for the assistance my son and I received tonight. A true Class act!! If I ever need a tow or roadside assistance again, this is the company I'll call. I'll also recommend!! Driver had to wait for us to get there but he was so kind and courteous with a big smile once we got there! He explained everything thoroughly and even went online to figure out how to get my son's car in neutral since his key wouldn't work! Going above and beyond! You don't see that very often these days.. so I for one am truly grateful and appreciative! Thank you thank you thank you
While other tow companies were making excuses as to why they couldn’t scoop my pickup, bro came and scooped it up in no time with zero excuses. He was fast and gentle with ride.
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