This rating is based on customer reviews, inventory size, pricing, and service quality
Sam's Towing & Transport Inc in Sacramento, CA draws mixed feedback (60/100). Many praise courteous, fast drivers, fair rates on some tows, and a small but clean, organized, secure yard; belongings access was often easy. Yet there are serious complaints: reckless driving reports, rude or unhelpful staff, delayed releases, high storage and weekend gate fees, and allegations of rummaging/missing items or damage. Wait times range from prompt ETAs to lengthy holds. Lien-sale cars exist but inventory breadth and ease of finding parts are unclear. Good for some; risky for others.
What clients say about Sam's Towing & Transport Inc in Sacramento (CA)
Whomever was driving the Sam's Towing and Transport truck on Thursday morning on 50W going toward I-5 North around 930ish was driving very reckless! Darting between lanes without using proper signals. Dangerous driver!
***CHECK YOUR INTERIOR AND EXTERIOR BEFORE DRIVING OFF***
**I didn't have any problems paying to get my car out. Just that my car was ran through. Everything from the glovebox was on the floor
**Also my car was swiped/scratched by something red and something gold leaving colored scratches. Really hate that tow yards get away with this shyt.
Good luck
Wouldn’t release my vehicle to my insurance company for 15 days after my accident. I did all the necessary paperwork for it to be released but they dodged any attempt that was made to retrieve my vehicle. Likely scamming my insurance company out of money because the longer it stays, the more they can charge. I would avoid doing business with them if I were you.
It's a towyard. It is what it is. Sorry about your luck- no one likes having their car towed away. But anyway... There is street parking only (on the south side of 14th Ave. just east of the R.R. tracks). They are courteous and efficient and, like any other tow yard, they charge an arm and a leg. Be prepared to pay a bundle to get your car back...
If you need to get your car or yo get in to your car over the weekend, you can expect to pay a $150.00 gate fee to get someone to go open up. But if you don't want your car, only what's in it, there is no charge Mon. thru Fri. during normal business hours.
Here's wishing you the best of luck
Yeah I was shocked my car got towed.
But when I went to get my car from Sam's those guys treated me with respect and we even laughed lol. Even tho I couldn't afford to get my car out Sam's still showed me love by letting me get my stuff out. No hassle.
Thanks Sam's ......and Bye Car I'll miss u
I was quite surprised with Sam's towing. Nothing was missing from my car when retrieving my personal things. They have an electric fence to protect anyone from getting into the impound yard. Everyone was nice and professional.
Sams Towing & Transport is Great. Ive been there multiple times to pickup cars & have Never had any issues. The Gentleman has always had a good attitude & doesnt waste any of my valuable time. Which is very much appreciated. The Lot is a bit small but kept very clean, organized & appears to be very safe & secure from the overly curious without permission to be in there. I definitely have no problem recommending Sams Towing & Transport to friends & others.
Nice guy who works there, but feel like its robbery that you cant retrieve your vehicle on the weekend. Luckly I'm not from out of town and wasn't being held hostage bc they don't want to work "after hours" on the weekend. I'm sure if there was a pick up for a 30 day hold they would've been there, but not for their everyday working customers.
Great service, great tow experience,driver was courteous and all around great guy..... And I appreciate there service & great timing & will definitely use them again & refer them to family&friends......thanks James Eagan.....
Well it's like this I gave one of the boys there $300 up front on my towing belt and didn't ask for a receipt a week passed I went back and he pulled the $300 out of his pocket and said where do we go they're up front and I appreciate them thank you
Second time I've used their service and was not disappointed. The rate I was charged was fair, other companies were charging way too much for a 13 mile tow. The driver Lou was very friendly from beginning, treated my car nicely and myself as well. For sure I would use them again. They kept me updated in the ETA of their driver and he showed up within the time frame I was given. Dispatcher I talked to on phone was very attentive and gave me needed information.
Stole my $200 dashcam, all the spare change I keep, and clearly rummaged through my car. All they said is they don't remember what happened... These people are thieves!
I Vincent Martinez had a bad experience with the tow yard the people who worked there were not very friendly and entered my car without my permission when I went to clean the car out of my belongings I noticed my tools were missing upon other things when I asked how to file a complaint they were not very helpful at all date of service was 9/19/2019
Appreciated how fast they got there. They were sent from my insurance company. I didn’t catch the guys name but he offered me some suggestions on where to go for parts and was nice when I was having a stressful weekend. Date of service 01/06/19 11:02pm.
at about 2:10 this afternoon an employee of this towing establishment was driving very reckless down highway 80 just before the 99 south on ramp.he/she was driving on the right side off the highway to pass cars and truck.the flatbed tow truck did not have there flashes on to indicate that they were headed to an accident,breakdown,or just a plain tow.very poor judgement on the drivers part!!
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