This rating is based on customer reviews, inventory size, pricing, and service quality
iPull-uPull Auto Parts - Sacramento, CA earns a mixed verdict: 64/100. Many reviews praise a clean, organized yard, easy-to-find tires and parts, fair u-pull deals, quick vehicle pickups, and helpful counter staff. Others cite rude or unhelpful reception, inaccurate inventory info, price creep (sometimes higher than rivals), defective/no-exchange parts, ad and warranty confusion, bag-check disputes, lowball offers when selling cars, and being rushed or shut out near closing. Inventory variety is solid, but customer service is inconsistent. Location: Sacramento, CA.
A very bad service their employees have a very cold attitude towards customers yesterday I sold a car with them and I forgot my another cars start stop key in the car and today I came to ask them go and check the car and bring me the key he went and came told that the car was empty and the put everything in the trash and finally they didn’t give my key back so overall avoid coming to this place cause it’s not worth it
Crap, crap, crap! 0 customer service. Don't call if your selling your car. It's the only company that doesn't buy vehicles without a full run around! Worst service ever! AI sucks!
This is one of the most poorly run businesses I have ever run into. You go to their website and trying to find their price list is like pulling teeth. I got on there today and couldn't find the list anywhere. They don't have a list at the yard anymore. What are they trying to hide?! Recently they had a 40% off sale and instead of showing the original price and the discounted price, they show the discount and the discounted price so you have no idea what the original price was. VERY SHADY IF YOU ASK ME!!! No business acumen whatsoever. And their cashiers? Oh boy that's another subject. They should have these employees all have to go out and pull parts under all of the different conditions that we do, maybe they'd have a clue after that, or maybe they'd quit.
The lady at the front desk, Bonny was very nice, friendly and courteous. Great customer service. I love coming here. The deals are amazing if you get the texts. This weekend was 50%off everything. I’m so glad they are close and seem to have everything I needed.
I received this message::: From 12/26 - 12/31 get TWO great deals from iPull-uPull; 25% Off ALL Tires from the yard, and racks & ALL sets included! AND 40% Off Alternators & Starters!
I arrived at the location and had a very hard time finding the wheels I needed with torn tires, and at the checkout they said they couldn't give me a 25% discount on the set. so this is a complete deception of buyers
After all I would have had a positive review overall, but if you go there don't bring any car parts in your tool bag because exiting they will take them. Policy right? So I lost some but the latina girl with long nails could've been a lil more professional (ratchet) about it, the place is a danger zone but this girl was drunk and smelled like liquor, "strong". I requested a supervisor and Brian was fair and professional..... Hopefully that girl gets her drinking habit under control. AA says, 1 day at a time.
They are overpricing some parts, the person behind the desk was rude, sounded discriminative, I asked for the vehicle I was looking for and he said that there wasn't any of those without even looking. I receive a text message whenever there is fresh stack.
Terrible workers today very disrespectful and tried to start a fight with me and my mechanic made us pay for a part we brought to exchange and pocketed the money in front of us. October 4th 2025 during closing time. Then told us to never come back it was about 4 workers up front. We come here all the time and never had any issues. They must have been coming down off drugs. Hopefully management gets to see this and does something about there workers.
I stopped by a few weeks ago looking for a part for my 2011 car. Since I’m not planning to keep the car much longer, I didn’t want to spend a ton on a brand-new part. Someone recommended checking this place out, and I’m glad I did.
I got helped pretty quickly. I told them what I needed and he pointed me in the right direction. They even offered to pull the part for me. I paid a little extra for that, but totally worth it since I wouldn’t have been able to get it myself.
The whole thing was smooth. I was in and out in about 30 minutes.
Also worth mentioning—the staff. Everyone I dealt with was friendly, helpful, and seemed like they actually enjoyed working there.
Now I know what to expect next time. Would definitely come back if I need anything else.
Love getting parts I need if they have it here, staff is very friendly and will help you with all your needs. I was assisted by Richard and went out of his way to help bring some wheels to my truck. Amazing people here keep up the great work!
I was looking for a battery for my 2015 accord and Rod was very helpful. He quoted me a way cheaper price than what i was going to pay at a store like autozone. He also helped me locate where to go to find the battery i was looking for. Good customer service and great pricing you can’t beat that !
I Pull U Pull is hands down one of the best self-service yards I’ve been to. Richard and Rod were incredibly helpful and provided top-notch customer service from the moment I walked in. They know their stuff and made the entire process smooth and stress-free. If you’re looking for parts and great people to work with, this is the spot. Highly recommend!
Absolutely the worst customer service I have ever experienced. Have been calling for 3 days with a promise of a call back 3 different times, not once did I get a call back. I waited 2-4 hours for them to “call their driver” “run VIN through DMV” I was asked to text a picture of junk slip which I did and not one of the 3 people I spoke with could ever find it. I was given a useless reference code because nobody could use it to find my paperwork. Fast forward to today tow driver comes to get the vehicle and hands me a check with my middle name as my first name. I take it to Wells Fargo and I’m told this business has it set up to where you CANNOT cash their checks you can only deposit them. I called and spoke with JACKIE who cut me off spoke over me telling me I had to wait an hour before I could take the check to the bank. Seemed like I ruined her day for the 3rd day in a row. Finally she let me speak as I explained what Wells Fargo had told me. She then states if you want cash come to our office. Literally will NEVER use these people again. Miserable all hate their job. Not one ounce of customer service in JACKIE at all. I would take her off the phones. I’m sure she’s the manager or something those always seem to be the ones on power trips will see when I pick up the cash.
Update: the response is so far off what happened lol. I was NEVER told anything about waiting an hour before cashing the check first of all, secondly Wells Fargo said you have the account set up so it cannot be cashed it has to be deposited. As far as calling every 30 minutes I will happily provide the call log that shows how long I waited for a call “right back” over 3 days! The pick up window was from 8am-5pm I live over an hour away. So saying you were unable to provide a smaller window is a lie because your driver called me an hour and a half before there was nothing wrong with that part but the deflection is loud and clear. I see where the poor customer service stems from when management responds this way it’s no wonder your staff does as well.
I went here for a tire. They didn't charge me to go in for that, which was nice. The employees told me where to go for tires and let me know that the tires are all $10 - wow! The tires are well organized by rim size. I found the one I needed that even had quite a lot of tread left, and I was out the door for $11.39. The employees were kind and helpful and I couldn't believe the great deal I got. I'd highly recommend this place for tires!
I went to iPull-uPull Auto Parts Sunday afternoon on Stockton Blvd. I signed up for the membership and the tool raffle, the employees were very nice and helpful. They gave me a free car wash coupon for Quick Quack Car Wash. I also got to spin a wheel and won a very nice straw hat. The parking lot was clean and looks to be restriped,it really makes a difference. Also there are new signs explaining how the new auto parts center works. As I went home I received a phone call saying that I was the winner of a tool set. I drove back and received a 103 piece tool set with the case, I was very thankful. I did want a Tshirt, although I believe they gave them all away before I was able to get one. Looks like a great place to shop for Auto Parts, I will go back again in the near future.
Website
