Capital City Collision & Frame in
Mechanicsville (VA)

Very honest and straightforward about the repairs necessary for my car. Did solid work for a fair price, and I am very pleased with the final result!

A while back I visited almost every auto body shop in town looking for someone to paint my 34-year-old Ford F-250 pickup. It was badly rusted, paint was almost completely gone, and some body parts were damaged. After visiting many, and after working the phone looking for shops in central Virginia, I happened to run into Steve Robinson of Capital City Collision. Steve was pretty up front with me, telling me that my truck was just going to take too much work and would block up a shop for too long. BUT… he did agree to take it if I’d just leave it, and they’d get to it whenever they had free time. (I’d learned from the others that these shops make their money from the insurance company jobs; full repair and repaint jobs just aren’t where the money is.) He warned me it was going to take a while. And it did! BUT, I recently got my truck back, and it looks just like it did the day it came from the dealership in 1990! Ford’s two-tone red and white paint looks original! They’ve matched up new rubber accents and replaced mirrors and pin stripes. They even took dents out of trim and replaced a rotted-out bumper. This truck looks brand new! (Did I mention they cleaned, removed and replaced the painted in bed liner?). My goal all along has been to return my father-in-law’s favorite truck to good condition... and these guys overshot the goal! To Steve and all the guys there, I say Thanks! A big thank you for exceeding all my expectations! And a special thanks for what I consider to be a more than fair price! You guys are the best!

I just don't understand what's going on at this place. I called to get an estimate for repair, body/frame mounts rusted. I spoke to the owner who stated he doesn't do anything without an appointment, so made one for 9am the next morning... just for an estimate for potential work to be done. After not hearing anything all day, I called around closing time to find out he needed to keep the truck overnight for some reason bc 'his mechanics had him running around all day'. I asked if he could please pull the truck into the shop if we were going to leave it overnight. He asked why and I stated there was several thousand dollars in new front end parts and a new catalytic converter under it. He got an attitude stating he has never had a theft there before so no, he couldn't pull it in the shop. Then why did you ask? 🤔 After the entire second day with zero communication and zero estimate completed, we went to pick up the truck right before closing bc he obviously was not going to complete the estimate. When we got there to pick it up, no one knew where the keys were. Upon finding the keys and leaving one of the mechanics called the owner who stated he was in the process of writing up the estimate. It's been 2 weeks and I haven't heard a thing back. Not sure what's going on there, but it's not estimates or customer service. If I could give zero stars, I would.

These guys do it all! Had a serious frame repair needed on a 4Runner and not only did they agree with no hesitation, they got me in and out of the shop in no time and at a fraction of the cost other shops estimated me!!! Super sweet guys, extremely responsive and very trustworthy! I’m glad I found a shop so close to my home, I had no hesitation about being in the right hands!

This is the most unprofessional place I have ever taken a car too. I will NEVER bring any of my vehicles back and I will NEVER recommend this place. The owner is arrogant, rude and unprofessional. Upon picking my car up a half a tank of gas was gone, it was not at the location I dropped it off, trash was in the vehicle and there was dust all inside my vehicle even though they were only working on the outside. The owner was not cooperative with my insurance and was very rude to them. No one answers the phone when you are trying to get an update about your vehicle. 0/10 DO NOT RECOMMEND. THIS PLACE NEEDS TO BE SHUT DOWN AND THE OWNER NEEDS TO TAKE A CLASS ON CUSTOMER SERVICE.

After taking my truck here to have the frame welded and undercoated, they turned my steering wheel upside down. When I went back to talk to Steve he said he never worked on my vehicle and that he could fix it for more money, I have the receipt and would never advise anyone to take their vehicle to them.

They took care of me and my car. I was trying to avoid going to a dealership to get my fender replaced and some more cosmetic repairs because they’re always overpriced and find unnecessary things to charge you for, so I did some searching for a small business car shop and found Capital City Collision and spoke with Steve, the owner. My repair was a little behind because one of the parts he got sent did not meet his standards, so he ordered me a brand new one from the dealership. I didn’t mind waiting an extra day or two if it meant I was getting quality work done from someone who takes pride in what they do. It looks great!

Had a frame refurbish done here. Difficult to confirm the welding. They did a decent job as far as I can tell. Before and during pictures would have been helpful. Price was accurate to what they quoted, but wasn't cheap, felt like it was high, given that certain spots revealed the primer hadn't even been fully coated over, there was paint on one of the tires, and it didn't look like the frame had been welded I was expecting a more thorough refurb. They had the car for a week and finished when they said they would. Tow chain rings on back needed welded, and while not specifically mentioned in initial quote, it would have been a nice touch and a feather in their cap to take the 10min to go the extra mile to weld them and in making it feel like a job well done. Would have rated higher if they had provided clearer proof of what was actually done, and gone the extra mile. I'd give 3.5 stars if I could.

My truck had rusty frame rails in the front. I called them on a Monday, drove by on Tuesday for them to look it over and got an estimate. They explained exactly what they would do to fix the rust and the estimate was very reasonable. It happened that could start on it the next day and promised it on Friday. I picked up my truck on Friday afternoon as promised, for the amount they quoted and the repair looked amazing. They cut out all the rust back to good metal, prepped the area to prevent future rust, welded in new material and finished it in a way that it never looked repaired. I highly recommend them and plan on having them do other work for me.

A deer hit my husbands truck so we took it to capital city collision to repair. The owner was super responsive and all was good. A couple days after we took our truck in, geico came out to do the estimate and provided to Steve. However, a couple days after that Steve had some complaints with the estimate so geico came back out to add a supplemental estimate. During that time Steve wouldn’t work on the car until the supplemental estimate was provided. Geico said they have never run into this issue before as Steve had more than enough to start working on the truck. Nonetheless two weeks after he had out truck I asked for an ETA on when the truck would be ready. He said he would check to see when the parts were coming in. About 30 minutes later I receive a call from geico saying Steve called him and refuses to work on the truck and be rushed as it is too big of a job for him. Mind you, he never had the professionalism to call me and say this. So now we were stuck starting all over after paying for a rental for 2 weeks. This was beyond unprofessional and I highly would NOT recommend taking your car for repairs to Capital City Collision unless it is a small fix.

Brought my daughters car in this morning for bumper repair and paint. I was picking it up before 5p.m. and driving it home. The work was done well and in a timely manner. I'd definitely recomend this shop to anyone needing body and paint work.

Found these guy's by a wing and a prayer, and what a blessing they all were!! I grew up outside of Atlanta, in the country and the best thing about that, was everybody knew where to go for different services. You always knew you would be treated well.. Since being in Richmond for the past 20 years I had not been able to recapture the quality and trust that you need with a great auto mechanic and body shop. However, that is no longer the case ! .The guys at Capital City Collision are extremely knowledgable, professional and their work can't be matched. Steve the owner, Sam, Mark, and Tim went above and beyond to make my car look brand new and make me feel at home . I highly recommend going to see them, if there is a way they can help they will. From the smallest job to what seems impossible, do not give up on your car until you see these guys . Thank y'all so much, I couldn't be happier and will definitely be back!!

Capital City was a referral from my brother. Steve and his crew were awesome! The body work on my 2007 Chevy Avalanche was outstanding, finished on time and the price very reasonable. Will definitely use them again and will refer anyone I know looking for auto body repair!

I had a minor accident recently where someone backed into my older model sedan and caused some body damage. Steve and his team were great to work with. Steve responded to texts promptly. The work was done quickly and efficiently and when they were done, you couldn't tell there was ever any damage. Everything was smooth and despite being a older model, the color matching looked great. I highly recommend Capital City Collision and Frame.

Sunday I went to Capital City Collision stressed out because my front bumper fell off my 2017 Honda Accord. Right away Steve and Wingo stopped what they were doing and immediately repaired my car. I couldn’t believe how fast and well done of a job they did. They are so nice and funny and just down to earth people and do amazing car work. THANK YOU GUYS YOU ARE THE BEST !!!!! Definitely will return and recommend friends and family AND very good price !

I had rust damage in the bed of my truck, which I thought would be the END. Steve and his team removed the rust and fixed the issue for a fair price and on schedule. Quality service and great customer care! Thanks

I was looking for a shop to repair a chip on the hood of my car that started to rust. After reading reviews, I gave Capital City Collision & Frame a call and met up with Steve Robinson to take a look at my car. Steve noticed the other chips from rocks that had hit my car and offered to buff & repaint my whole hood, & buff my lenses for an extremely reasonable price. I would have been dumb to turn the price down. I told Steve I needed to have my car back by Monday for work . I dropped my car off Friday at noon and he contacted me early Saturday to let me know my car was ready. Steve & his employees did a fantastic job; my car looks brand new!!! I would definitely use Capital City Collision & Frame again!!

Fixed up my truck a while ago, did good work and brought a old truck back to life and it’s former glory! Easy to work with and lowest prices around. Very experienced staff, tackled pretty much every issue the truck had. Will return again.

This was my first time using this shop and they are awesome! Even my husband is satisfied! Steve always answered my many calls 😂. He gave me a great price. I thought my paint was ruined from the road paint, but it looks great! His guys picked up and returned my vehicle when the work was finished. I would definitely used them again! I recommend them to my friends!

I called the shop on a Saturday morning (most auto body shops are closed on the weekend) because the previous night I accidentally pulled my front bumper off. The owner said they could fix it. I arrived about 45 mins later and they immediately got to work on it. They fixed my bumper in a timely manner and the cost was extremely reasonable. I even had a conversation with the owner about his family and business. I would recommend this shop. Thanks again for saving the day for me.

Capital City repaired my car in an efficient and professional manner . The workmanship was top quality and their pricing was very reasonable. I would not hesitate to use them again if I needed body work on my vehicle. They finished the job on time a week ahead of all other estimates that I solicited

I don't even know where to begin!! I started looking on the internet for a body shop close to my home on a recent Sunday. I found Capital City Collision & Frame to be close by, and after reading the great reviews, I decided to call them. I didn't expect anyone to answer on a Sunday, but to my surprise, they did. Mr. Robinson told me to come to the shop right then, he would be there for a while. I met him, he assessed the repair I needed, and we agreed on a date shortly after to have the work done. Mr. Robinson was so professional, he put my mind at ease, and I went home feeling very confident I had made the right choice. I brought my car in as we discussed. Mr. Robinson was kind enough to take me back home!!!! Not only that, he fixed my car that same day, and brought it back to me!!! And the price!!! It was so absolutely reasonable I was pleasantly surprised!!! I would recommend Mr. Robinson and Capital City Collision & Frame to anyone who is looking for a business they can trust and know that they will get the best service, professionalism, and expert work done! I love this place! I am feeling blessed today!! Thank You So Much!!!

I was told about this company through my son-in-law. Called him on a Saturday morning after hitting something that tore the front end of my car. He came out and pick the car up worked with insurance company and got the job done in a timely manner. All I had to do was to pick the car up when the job was done. I would recommend him to anyone who needs body and frame work. Thanks for a great job well done.

The first time I ever met Steve & found out about his shop through a friend. He is a great guy, does fantastic work(I was really impressed) I would recommend anybody that needs there car to be worked on, this guy is the guy you can trust! & again, this was my first time, he worked with me on my prices; which made me happy! 👍

The owner is a great guy who makes you smile and knows his bodywork! He did an excellent job on my Nissan truck and I’ll take all my future paint and body work to Steve! He is the best!

I cannot more highly recommend a collision shop than Capital City Collision and Frame. This collision shop came very highly recommended to us but our insurance did not send us to him as he wasn't in their network. The owner contacted our insurance company directly as he knew he had the machinery to fix my car and we decided to use him despite the insurance "not guaranteeing" the work. My vehicle was repaired beautifully and the owner went out of his way to make sure every little detail was taken care of with my car. He followed up several times after the car was repaired to make sure it was running well and we were satisfied. We are fans for life and will recommend the place to anyone and everyone!

Capital City Collision was a Blessing from God! They stayed in constant communication with me. After my accident I was a complete mess, they were patient and understanding. When I had a car issue a month after my repair, they drove almost an hour to my home and picked up my car. It turned out to be an old battery, but they didnt hesitate to come. Excellent customer service. I HIGHLY RECOMMEND THIS COMPANY! I'm a customer for life!