Dorn's Body and Paint in
Mechanicsville (VA)

10/10 recommend! Took my husbands car to get an inspection, oil change, etc and they didn’t everything in record time! We needed a couple things extra, but the cost was way lower than I expected! Dustin the service manager is fantastic!

5 years ago I bought my dream car. I read up on Ceramic Coatings and made the decision to have it done at Dorn’s. The initial prep and coatings were outstanding and the yearly inspections made me feel that I picked the right product and just as important, the right company to back it up. They’ve been great, Clay made the promises and Mitch followed up every to make them come true!! Thanks guys!

I had a wonderful experience at Dorn’s Body Shop. I was kept informed on the process and stages of repairs. My vehicle was fixed perfectly and they even detailed it!

Dorn’s Body and Paint Shop in Virginia exceeded every expectation. From the moment I arrived, the staff showed genuine professionalism and a customer-first attitude. They walked me through the process, kept me updated, and treated my vehicle with the highest level of care. When I picked it up, it looked completely brand new — flawless work. It’s rare to find a shop that delivers both outstanding craftsmanship and exceptional service, but Dorn’s does exactly that. Highly recommended.

I wish there were a zero-star option. The website said free estimate, but this is a LIE! Unfortunately, I did not read the reviews prior to taking my truck to Dorn's, which I now regret. I initially dropped off my truck for estimate and inspection related to an insurance claim. After several weeks and the denial of the claim, they refused to release my truck unless I paid storage fees and additional charges. Additionally, they removed the weather stripping from the roof and left it in the bed of the truck without ensuring it could be reused. When the claim was denied from the insurance company, I went to pick up my truck. Dorn's would not release my truck unless I paid a portion of the bill to retrieve my truck, and with the remaining balance from the insurance company still unpaid, they are now pursuing legal action against me in civil court. The insurance company reimbursed me for what I had to pay Dorn's but they are pursuing me. My truck was dropped off for a paint repair that was on top of my roof, the size of a silver dollar. The bill that I received from Dorn's was over three thousand dollars. There was no repair done to the truck just the weather stripping removed and thrown in the bed. Based on this experience, I found their conduct to be highly unethical, unprofessional, and driven by greed. I would strongly advise others to find another shop for repair unless you are willing to pay three thousand dollars to Dorn's Body and Paint for no work at all.

Allstate customers beware, they’re out of network. The shop is friendly and competent, and did an honest tear down of my car. I just wish I knew exactly what kind of bag I’d be holding in the end before agreeing to give them custody of my vehicle. It may have been in the fine print somewhere, I admit that, but nobody stopped and told me “your insurance won’t cover all of our fees” and I would’ve appreciated that. I essentially paid $2k out of pocket to have them not fix my car and send to salvage, which stings. Live and learn, don’t be like me.

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding! I couldn’t be happier with the work Dorn’s Repair Shop did on my Tesla. After my accident, I was worried it would never look the same again — but they proved me wrong. The attention to detail is incredible; my car literally looks brand new. The paint, the bodywork, everything is flawless. Their team was professional, communicative, and clearly experts at what they do. They went above and beyond, and the quality of their craftsmanship shows. If you want your vehicle restored to perfection, this is the place to go. Highly recommend Dorn’s! 💯🚗✨

I own a Tesla model 3 that was hit by a flying ladder on 95. My insurance made it almost impossible to repair my bumper. I took my car to Dorns . Clay Milburn and his team helped me every step of the way to ensure my car was repaired. They treat you like family and make you feel like you are their only customer. Clay kept me informed of the progress and responded to my emails immediately. The repair exceeded my expectations and it is flawless . Tesla owners if you need your car repaired take your car to Dorns. If you want perfection they are the shop to use.

I am blown away by the quality, professionalism, and communication at Dorn's. My Lucid has been in and out for various different reasons and they always go above and beyond. Communication is constant throughout and I always get my car back in pristine condition. Thank you, Dorn's!

Dorn's removed the rust from the underside of my Silverado and undercoated it. Dustin communicated in a timely manner and the staff is friendly and knowledgeable. The job was completed in a few days and the price was reasonable. As a bonus the truck has less road noise now. I didn't realize that there was a 4% charge to pay by card until after I made the payment, but that being said, I would definitely recommend this business.

Clay and his entire team were outstanding! The quality of service and dedication cannot be beat! You cannot get any better service than what they will provide you. I would highly recommend using them.

Clay and his entire team did an AWESOME job from start to finish on my car! You can't get any better than this! His attention to detail is better than anything out there! I would 1000% use Dorn's Body & Paint!!

I am dealing with Dorn’s for auto body damaged to my Mercedes caused by another driver. They have been great to work with thus far, and have made this process as painless as possible. I look froward to updating this review once the work is done. Thanks Dorn’s!

The professionalism and craftsmanship were stellar. Thanks for getting my car back to factory shape. Hope I don't need your services again but if so you will be the first to work on my Cayenne. Best Always, Leland Melvin

Always a five-star experience with the staff and workmanship at dorn's! I've taken all of my Tesla's to this location over the years whenever I need to get something repaired. They are always incredibly accommodating and easy to work with! Their Hospitality does not end when you pick up your vehicle either! There are many perks to having your car worked on at this location and I will absolutely continue to take all of my high-end cars here! I won't trust anybody else!

They were absolutely wonderful! I was rear ended and they made sure that our car was beyond taken care of. From attention to detail to making sure we were up to date on the dealings of our car I could not be more impressed. I would recommend Dorn’s services to anyone!

We could not be more satisfied with Dorn’s. They not only handled the car but also helped with the nasty insurance adjusters that tried to rip us off. Ask for Ian, he is fantastic and very professional.

⭐⭐⭐⭐⭐ I couldn’t be happier with the service I received at Dorn’s Body and Paint. From the moment I walked in, the staff was professional and friendly and immediately put me at ease. They took the time to explain every step of the repair process and kept me updated throughout, which really built my confidence in their work. They clearly take pride in the quality of their work, paying attention to every detail. On top of that, the turnaround time was quicker than I expected, and everything was handled seamlessly with my insurance. It’s rare to find a shop that combines excellent customer service with top-notch technical skill, but Dorn’s delivers both. I would highly recommend them to anyone needing auto body or paint work done. Truly a 5-star experience!

After being rear-ended and going through the overwhelming stress of dealing with multiple insurance parties, Dorn’s Body and Paint was the only bright spot in a really tough situation. The staff was absolutely excellent—kind, helpful, and incredibly knowledgeable. They took the time to explain the process clearly, shedding light on things that our insurance company failed to communicate. Their professionalism and genuine care made all the difference. I can honestly say Dorn’s was the best part of a bad experience, and I recommend them to absolutely anyone and everyone.

Collision repair due to an accident - we were the innocent party. We had a wonderful experience with Dorn's. Stuart and Jessica gave us world class customer service as they met all of our expectations. Communication - A+, Reliability - A+, Execution - A+. They addressed our concerns throughout the entire process, specifically informing the guilty party's insurance company of our reluctance to use certain parts on our vehicle. We needed a true advocate and Stuart definitely did his best to ensure that our vehicle was returned in top notch condition. We would highly recommend Dorn's for your automotive needs!!

Dorn’s was great! Quick turn around with service and car being completed. Very communicative and easy to work with. My only issue was they put my old damaged license plate back on when I had a new one ready for them to use sitting on my front seat! Now I need to locate the tools to put it on myself :/ Overall good experience!

Ranking as one of the biggest mistakes of my life, is taking my 6 year old Tesla model 3 to Dorn’s autobody for repair. I was under the assumption that they were certified for Tesla body work. However, they have had their certification revoked, which suggests that they are pretty bad at repairing Tesla’s, and likely other vehicles with sophisticated sensors. Of course, they didn’t mention this when I contacted them. Instead, I received an email from Miranda Clare at Dorn’s stating “We received your approved insurance estimate. After looking over the estimate from Farmers Insurance; we will just need a signed work authorization to confirm your drop-off repair appointment for May 13th”. I made the mistake of trusting Dorn’s and signed the document without first closely reading it. I just assumed that I wasn’t going to get screwed by Dorn’s, but in fact that seems to be their business model. They are looking to extract as much money from you and the insurance company as possible. The damage to the car was 3 minor dime sized dents in the driver’s and passenger doors from a deer running into them. I was shocked when Farmer’s estimated the repair to be $7628.78. I was more shocked when Clay Milburn at Dorn’s estimated it to be 17k. After all, my car property tax was 19k. Dorn’s apparently thinks that 3 dime sized dents are akin to a near write off. The adjustor at Farmer’s told me that the additional parts requested by Dorn’s were unnecessary, but Clay at Dorn’s insisted that this is the way that Tesla is going. Which is ironic because how does a body shop that has had their certification revoked know which way Tesla is going? Anyway, it was already 2 weeks and nothing had been done, and it looked like there was a standoff between Farmer’s and Dorn’s. And I was paying for it with nearly $900 in rental car fees already. I asked Dorn’s to reassemble my car and that I would bring it back when Farmer’s and Dorn’s figured it out. But Clay said that it had to remain disassembled for the independent adjuster. After three more weeks, I had had enough and demanded my car back. And this was just the beginning. Dorn’s refused to give the money back to Farmer’s. They took the $7628.78 and banked it for doing nothing but inconvenience me. Farmer’s for nearly a year would not repair my car because Dorn’s had absconded with the unearned money. In the end, I took my car to the only certified Tesla body shop in Richmond, Burleigh’s. They were great. I dropped it off and it was repaired in less than 2 weeks at the estimated repair cost. No drama, no screwing the owner or insurance company. Just a reliable experience like you would hope. Now before you discount my experience as a one off, there are plenty of other similar complaints about Dorn’s. Probably some of the most damning are written by previous employees on Indeed. Dorn’s gets a 1.2 out of 5 on that site with one of the employees saying “Management is lacking scruples”. It would appear that my negative experience is backed up by the employees who had worked at Dorn’s day in and day out. In summary, do not take your car to Dorn’s. Their only interests are to line their own pockets at the expense of the owner, the insurance company, and all of us who pay for collision on our cars.

The Dorn’s team took care of me quickly and professionally. My Tesla looked better than the day I picked it up when purchased! The body and paint work were seamless with the rest of the car. It looked new again. I was regularly update by clay about the progress of the work, and I was in and out of the shop for drop off and pick up without 10 minutes. Jessica a the front office team where very pleasant and helpful. Thanks again for the help and the excellent work. I would recommend Dorn’s to anyone for their expertise!

There were problems with coordination between the shop and my insurance carrier. I can’t say which party was responsible or if it was just coincidence, but it took 2 months from start to end. As far as the body shop was concerned, my experience was quite positive and polite based on my personal treatment by their employees. Commendable to say the least, though the same is true of the insurance company.

BLUF: Choose Dorn’s for your repairs! I can’t say enough great things about Dorn’s Paint and Body. I was “tapped” in the rear of my brand new (2 month old) Lucid Air. I live in Virginia Beach and Dorn’s is the closest certified repair shop. WOW, did I luck out. Right from the start the service was fantastic. Emails and phone calls from Angie were smooth. She set up the towing of my car to their shop, then Clay took over as my service director. Clay’s communications with me were fantastic.He kept me updated on the progress. Of course parts took a while from Lucid, but that is understandable. Clay was also quick to respond to any questions or emails I sent. And he went above and beyond in any little extras that he could take care of. My car was just delivered today with care. I couldn’t be happier or more impressed with the quality of workmanship from the team at Dorn’s. Heaven forbid if anything ever happens to my car again, Dorn’s would be the only choice. You can’t go wrong if you have them do your vehicle repairs. See the before and after pics.

This review is definitely coming a little late, but better late than never. Someone crashed into my brand new Model Y on the highway. Dorn's was phenomenal to work with and stands by their repairs. They towed my car with their own truck, which was then able to be comped by the other guy's insurance. They communicated well and always gave updates, usually by email. They helped me navigate the other guy's insurance. The repair took a little over a month because of parts, but that was not their fault, that's all Tesla parts. And their communication made the wait much less frustrating. They are knowledgeable about Teslas and I would trust them anytime with my car. Don't hesitate to use them.

I took my 2004 Land Rover Discovery to Dorn's to repair front end and passenger side damage. They made the entire process stress free, dealt with the insurance company and kept me updated throughout the process. The final product was better than I could have imagined. The car looks showroom new, inside and out. Would definitely recommend!