Called him for information on a family members car, he got very smart with me, I apologized that people were calling about it but that it was not my fault and I would work on getting it sorted out, he still caught an attitude. Do not recommend, he might have been having a bad day but it was not fair for him to take it out on someone who was only trying to help my family.
They refused to give a receipt! They charge whatever price they want for that day! And my car came back with hardly any oil in it. They r horrible & very rude! U will not get a straight answer out of them!!!!!
This place is absolutely the worse , people are rude , manger is rude. dismissive. and the older man who tows is SUPER rude and racist. taking over people and literally YELLING in your face. this place is super money hungry and are scamming people. The prices that are quoted over the phone are different to what our leasing building has. to simply unhook the car and IT WAS NOT LIFTED . IN NOT
A SINGLE MOMENT was my car lifted and ready to go. they charged me $250 to simple unhook around 3am. the lady who i spoke to over the phone and the man who was towing has TWO different stories as to if the car was “lifted” and “on the ground”. went to my leasing office and even they said that the prices that they have contracted with this company did not match and thought it was super suspicious why it was so much and that they asked to zelle money to a number. THIS PLACE IS A SCAM!
Absolutely unacceptable experience. My car was wrongfully towed despite having valid stickers clearly displayed. When I called to clarify, I was met with complete disrespect by the woman at the front desk. She was rude, dismissive, and acted like she was doing me a favor for correcting their mistake.
Initially, I was told the car would be returned then without explanation, that decision was reversed, and I had to go retrieve it myself. So after being wrongly blamed and disrespected, I was the one who had to waste my time, energy, and gas to fix an issue they caused.
No apology. No accountability. Just attitude and deflection. If this is how they treat people when they’re clearly in the wrong, I can only imagine how they act when they think they’re right.
Unprofessional. Disorganized. Completely lacking in customer service. Avoid this company if you can.
Its Saturday morning my truck was towed they overcharge and I can't get it until 3pm and I needed it for work. They got plenty of people to come tow cars but no one at the office to give you car.
I had a very disappointing experience with this workshop. The customer service is extremely poor, especially from the lady at the front. There’s a clear lack of respect for customers, and the staff displays an unprofessional attitude. They overcharge and are not transparent or fair with their pricing. Overall, the service quality is among the worst I’ve encountered. I strongly advise against visiting this workshop.
His comment about parking pass is lie
They are dishonest. The price they quote over the phone is completely different from what they charge later. The lady and her assistant are not trustworthy. I strongly recommend avoiding this place.
Mr Williams is a great guy he's fair and he knows how to treat others and he's friendly he doesn't rip you off like all the others if anyone needs a tow I encourage them to give this guy a call
They tow cars from the apartment complex I live at. Very friendly very helpful and very professional. If you need your car towed call Williams towing & recovery! Mr Williams and his staff are the best!
Towed my car from my apartment on first night of move-in even tho it is registered, up to date inspection, and registered with my apartment complex. Of course they have excuses. They won't take card and only allow pick up in a 2 hour window on their time. Almost $300 for a single night. Rude service too. Stay away from here.
Vastly overcharged for a 2 mile tow to their lot. Apparently they understand that you're in a difficult position so just add charges accordingly. $250 to fill out paperwork???? $90 for additional help to " clean up the scene"??? FYI the other car drove off on its own power. $3 per hook up times 4 which apparently is the tie down of the vehicle. $80 for sitting on their lot for 6 hours. The final total was $859 to tow a pickup truck 2 miles to the scene and 2 miles back.When I asked how much would it have been if I was in Richmond..... $2000 ????? The answer was ..... Yeah probably so... Call Campbell towing...... They are fair.
Horrible business and trash people especially trash drivers one time leaving a Dollar General store off Boydton plank Road in dinwiddie County one of the drivers comes rearing out of his space and almost hit into the back of us while we were waiting for traffic to pass so we could turn onto the roadway and then he had the nerve to have an attitude with us what a Disgusting human being!!!! DO NOT!...i repeat DO NOT use this service trash people take my word for it they will drive " all willy nilly with your vehicle on the back of their "race cars."
Had a great experience with these folks. They went out of their way to pull us out of a mud bit way off the paved road. Very willing to help. They charged a premium for the extra effort and cleaning their truck required, but it was very reasonable. So grateful for their hard work!
10/10 experience. Mr.Williams was so helpful and nice throughout my traumatic experience. He got my car back to my home safely and with no issues. Prices are VERY reasonable! Thank you so much Mr.Williams
No good, they over charge, and use junk yard parts to repair customer cars while telling them they are new, they tow car from property's that shouldn't be touched
Mr. Williams fixed my transmission on my 2015 Nissian Altima about a month ago. I was referred by R. Ponton. Had a great conversation with him and Mrs. Cox on the telephone they were very professional & I appreciate them. Thanks again for getting me back on the road. I have a warranty on my transmission & the price was cheaper than a lot of his competitors.
Mr. Williams provides excellent customer and repair service. He replace the transmission in my Nissan Altima. The car runs likes its brand new. Great warranty coverage and his price was affordable. He's honest, trustworthy, and believes in taking care of his customers. If you are looking for an auto, towing, and recovery business I highly recommend Williams. He's now our mechanic.
I had a very unique introduction to Williams auto towing and recovery.
My college aged daughter was in a minor fender bender with one of their drivers and it was actually a pleasant experience.
The police arrived and did not write a ticket to either party so there was some ambiguity regarding who was at fault. The driver was very kind to my daughter and ensured that she was ok. BTW. No one was hurt.
I called the owner and I was pleasantly surprised that we were able to work it out without involving insurance companies.
As we discussed how to resolve the issue the owners remained professional and our conversations never became contentious. If I ever need tow service or repairs to my vehicles I will definitely use Williams Towing and Recovery.
Behold how good and pleasant it is for brethren to dwell together in unity.
Good people run this company and I encourage others to utilize their services.
You won’t be disappointed!
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