My man Bruce! He came through yall! He sat and waited with me in the dark! Made arrangements for me to get a tire after hours as I was traveling from out of state! #savinglivesonetireatatime!!💪🏽
These guys are fantastic!!!! Our vehicle broke down while traveling out of town, late in the evening. Donnie from Browders came and saved us in the middle of the night. We were so grateful. He towed us to where we needed and even waited to make sure that we were safe since it was late. I have never experienced this level of service from a tow truck company. We are so grateful for the extra care. Thank you so much to Donnie and team! Incredible service!
I recently had an unfortunate car breakdown while driving north of Roanoke Rapids, NC, but Browder’s Towing & Services Center turned what could have been a nightmare into a smooth and stress-free experience. I called AAA for assistance, and they dispatched Robert from Browder’s, who arrived promptly and handled everything with the utmost professionalism.
From the moment Robert showed up, he was courteous, efficient, and incredibly knowledgeable. He assessed the situation quickly, explained what he was doing every step of the way, and safely towed my vehicle back to Honda of Roanoke Rapids without a hitch. His calm demeanor and attention to detail made me feel completely at ease during a tense time on the road. Robert went above and beyond, even offering helpful advice on what might have caused the issue and how to prevent it in the future.
I can’t recommend Browder’s Towing & Services Center highly enough—especially if you get Robert on the job. They’re reliable, professional, and truly care about their customers. Five stars all the way!
Made call for service at 1201 pm for atow, driver showed up at 445pm, Boydton Va, tow company was 70 miles away, had AAA, THAT WAS BULLSHIT, NO WAY TO HANDLE A BUSINESS, AAA and the customer were used by phone operator and tow company
Paid total of $3700 for motor being dropped and "fixed". Took home problem was still the same. Took same car to Chevy expert fixed for $400. Let my experience be a lesson to all......Don't understand "Free" if I already paid that much for a camshaft repair......... A new issue with this company. Car towed on 11/24/25 Car was damaged in transit. Before and after pics show that car was damaged by Browders towing. Got an estimate to fix the car but Browders refuses to pay and insist on doing the work themselves. Other than that just the run around on phone calls. Consulting with a lawyer to get my money through small claims court.
Browders towed my son‘s truck To their service center and replaced the starter on his truck and did diagnostic testing to see what else it was before they put that $200 starter on there. They are very efficient. They have Great service workers and are very knowledgeable. Also, I didn’t have to worry about someone messing with his truck while it sat there. They had great security., Very efficient, a pleasure to be served by them.
Tommy was great to work with. He communicated with me as he drove to my location to pick up my car and got us to the Hyundai dealership quickly and safely. He was very friendly and easy to talk to! Very happy with my service.
Brought my vehicle to them to have a diagnostic done for a crank no start and the guy David who worked on the car told me the pump was bad and the sensor on the fuel rail was bad. I replaced both car still won’t start. I asked if the codes was ran for the check engine light and it was however the guy never mention nothing to me or on the paper. Got the vehicle back home and noticed it leaking fuel because this guy decided to do whatever he did to take the hose off and put a hole in the hose. Removed my cap off my high pressure fuel pump and never put it back on. I wouldn’t trust these people for SHIT l. Dispatcher told me Joe (service manager) and David (tech who worked in the car) was off Friday call back Monday. Called today to speak to the service department manager and got transferred to the guy who “worked on the car” when I asked for the manager he told me he was the manager I said well then why would the dispatch guy give me two different names!? Had y’all tow my car for 5 miles and charged me $100 and had taken over a hour to get my car back home. I wouldn’t recommend this company to anyone . I wil NEVER go back to this place.
Highly recommend! Top tier service and Top Tier customer service. Both the gentlemen whom assisted me over the phone and the driver that came out to help were very helpful, very kind. I had called out to be towed to a dealer for what I thought was a anti theft system needing to be reset since the car wouldn't start and there was a light on my car. The gentleman gave the battery a jump saved me lots of money !!! Suggested I only needed a battery since the anti theft light also went off after the jump. Everything worked out ! So I thank both gentlemen a great deal ! I want to kick myself for Not getting their names! But I would most definitely highly highly recommend this company. ! Very cost effective! and most definitely Reasonable Price indeed !! Thank you!!! Thank you!!😊☺️😁
They were the on call for AAA. Refused to send someone to tow me home .
I was on military base and they were told base pass would be waived and they would be allowed on anyway. Still refused to come. Said the gaurds " make them show too much stuff"
Spent the night in my car. So thanks for that.👍
I hope AAA cancels your contract. In fact I intend to press them to do so.
Reading your reviews I see I'm not the first AAA customer you've screwed over.
This company and whole team was outstanding. We broke down on a long drive from SC to NJ. Lunita was truly an angel on earth. She went above and beyond to make us feel cared for and thought about and made sure we were in good hands through the whole process even working with us after normal hours. Same with Charles, Joe, and the rest of the team who helped tow us and helped us by coming in at night on a Saturday and early Sunday to get us taken care of. Each of them kind, thoughtful, and helpful. We couldn’t be happier or more grateful for this company.
Shaunda is amazing! My 19 yr old daughter was stranded on the side of I95 well after dark traveling alone in her new car from her grandparents in WV home to NC. She had a flat, managed to get the donut on, and the donut shredded. Shaunda could have taken the tow, and the money, but she knew another tow service that could get to my daughter faster than she could and gave me his number (Jason of J&R Towing who was amazing - got her to a safe hotel and got her car fixed by the next morning). Helpless to help my daughter being a state away, I was panicking (already had 3 other tow places say they couldn’t help) and I am not ashamed to admit, I started crying on the phone with Shaunda. She was so nice! She told me what areas were safe for my daughter to get a hotel and where she should not go. Told me if Jason couldn’t help her to call back and she would. She just wanted to help my daughter the fastest way possible even if at her own expense. That my friends is the true meaning of customer service! Shaunda of Browder and Jason of J&R Towing are the only ones in central VA I will ever trust to do the right thing. Thank you!
We needed a car towed recently and it happened to be 1am. Browders towing couldn’t have been more accommodating, professional and prompt considering the time of night it was. I would highly recommend this towing company to anyone.
Driver responded ahead of estimated arrival time. Communication was excellent. His knowledge and expertise was awesome!!! Though not able to fix our problem, he directed us to the appropriate place that could. And they did!!!
My car broke down on me while I was on my way back to Maryland from NC this weekend. I have AAA so I had them get me a tow truck. This is the company that came out. The driver's name was Joe and he was very nice. He said he usually does the long drive tows. He was respectful with my car while loading and unloading and was a safe driver and the inside of the truck was clean. Hopefully I will not, but if I do need a tow in this area in the future I will let AAA know I want this company.
Very unprofessional company, driver Darnell does not follow simple instructions. Towed my 2014 kia Sorento and did not drop it off at the correct location, COLLISION was said to him HE went to service causing me a whole list of issues. ALSO gave him a 10$ tip he didnt care about communication. poor compaany. couldn't even apologize for causing me all these problems.
The worst customer service EVER!!! Yesterday, Mar 20, 2025 my truck broke down and my insurance company geico set me up a tow with Browders. The ETA was 8:05pm, which was a hour away. I called them a little after 8:05pm and she said that the driver was running late and will be there in 15 to 20mins. I called back in 30mins and she said the driver was getting off right at my exit. I called 10mins later, like 5 times back to back because she was ignoring my calls, and she finally answered and gave me the driver number. I called the driver and he said I have to wait ANOTHER 40MINS because he's the only driver.. The dispatch lady is a complete liar and needs to be fired for her horrible customer service. I just canceled the tow and called another one... HORRIBLE!!
This is partially the fault of AAA as well but I'll address that. Requested a tow when broken down on i95 north just below Petersburg. Needed a long tow as my destination was 3 hours north. AAA says it'll take an hour for the tow truck to arrive. Fine, that's to be expected. It's after 6pm. Takes 3+ hours of back and forth with various AAA agents trying to get in contact with Browders for them to finally decline offering their services at all. I understand them declining the tow as it was now 9pm and round trip would return the driver by 3am. But WHY did it take 3 hours for them to decide that they aren't able to offer their services in the first place?! Myself and AAA could have been searching for another tow provider HOURS before. As a result I was stuck on the side of the interstate for 5 hours (finally got towed by another provider around midnight which was incredible anyone would come out that late shout out to USC towing).
I had an amazing experience with Paco, who went above and beyond to help me when I was stranded. Paco was professional, knowledgeable, and made a stressful situation much easier to manage. He even took the time to make sure I understood what was going on with my vehicle
I recently needed a tow truck service due to a car breakdown on the highway and Paco provided exceptional service. Paco arrived promptly, was very communicative through the process , and handled my car with utmost care. I would definitely recommend this company and ask for Paco every time I need a tow.
Vernard is the guy you hope shows up when you are stranded in the early morning hours! He was so nice and pleasant and made me feel at ease for the tow. He was prompt and actually beat the original ETA I was given by my insurance roadside. Highly recommend and appreciate his kindness
This review is for Paco! I needed a tow due to a flat tire and he was amazing from the start! They say kids know good spirits and he was so nice and patient to my son who wanted to help him put air in my tire and be his shadow as he towed my car! Such a nice individual and VERY professional! My son saw him at the gas station once we were dropped off and stood in the store waving him down to say bye, “mommy he saw me and waved too”. More workers everywhere are needed like this! It was early and also raining outside but he kept a smile on his face, did his job correctly and made sure me and my son were taken care of professionally and safely! Thank You
Paco is an awesome and super professional tow truck driver! He is such a nice and pleasant guy to deal with. He beat his ETA and did not make us wait around like other companies/drivers in the past. His rig is called Bumblebee, when you see that truck, you know you're in good hands. He treated my car like his own. Browder's has a good guy on their staff. Good luck and drive safe!
Curtis was an excellent driver in our long tow from Petersburg to Fredericksburg. He also provided knowledgeable information about the issue with our brakes.
Top notch towing and customer service. My son has a low lamborghini and the first tow truck company turned down the job, but Curtis with Browders Towing took on the task effectively and efficiently with excellent customer service. He took his time and made sure the costly vehicle was treated as such. I want to praise him and recommend their services to everyone. Great job Curtis and thanks for being so helpful and kind!
BEWARE!!! This place has the most rude and disrespectful lady working the dispatch line. I waited 5hrs to be helped today. The first person showed up in a pickup truck and tried to jump my battery, despite me telling him on the phone that it wasn't my battery. He greeted me by handing me a napkin and stating that the dispatch person told him that I was crying. She said that because I called and asked when the truck would arrive. The driver was an hour later than expected. I then had to call for them to send out a tow truck. That truck arrived at 8:30pm. I was stuck Rt95 since 3:30pm. The guy that picked my car up scratched the hell out of my front scoop. I have pictures from this morning and from after the tow. DO NOT USE THIS COMPANY!
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