Could be a great company but the self proclaimed management is very disrespectful rude and provided inaccurate information. When i asked to speak with a supervisor Stacy and Veronica stated they were the supervisors, they don't report to anyone and any complaints I had were irrelevant. She then refused to at least give the name of the business, not sure why that would be considered confidential information... but she then proceeded to hang up.
Baffled that somebody put these two clowns in charge.
If I could give this place ZERO star rating based on these two ladies level of professionalism. Definitely need to learn some customer service skills??
Good place to get your vehicle fixed. I have been taking my vehicles here for around 15 years, and I have never received a bad service. I got a transmission replacement many years ago on a trooper jeep. I got a new motor for my husband diesel truck 5 years ago. Plus, other jobs that I don't trust any other place to do. They have never failed on what they fix.
Horrible experience!!! The person that “attended” us was showing us nothing but blatant disrespect! She was treating me like a “cop” with the upmost disrespect. Super rude. Just because she has a miserable life, who is she to project that onto people? 0/10 experience. This place does not even deserve the 1 star I am giving.
Horrible service on the phone, super rude lady. I was calling to ask about how to get a truck out, lady here treating me like she is a cop and telling me I'm lying lol LADY, FIRST OF ALL: YOU ARE NOT A COP AND YOUR JOB IS TO GIVE OUT INFORMATION AND NOT JUDGE WHETHER SOMEONE IS LYING OR NOT, SECOND: LISTEN, THIRD: GO READ ABOUT ABOUT CUSTOMER SERVICE AND MANNERS.
The Customer Service Sucks The Lady Has A Very Rude Attitude Should Post a Picture Of The Place And Post It How There so called "Employee" is very unprofessional
terrible customer service!!! the lady i spoke with on the phone about my car that had been towed was incredibly rude to me right from the beginning of the phone call. She had the worst attitude for a grown lady of her age, if you hate your job so much and are incapable of showing others basic respect and decency then get another job. Just because you're miserable doesn't mean you have to ruin other's days. She even tried to tell me it would cost $1,000 to get my car back which she later passed off as a "joke" after my sister spoke to her to try to calm her down. Thankfully I did not have to pay that amount at the end but she was very willing to over charge me just because she was upset. Very unprofessional. Everyone else I interacted with here was lovely, and the service itself deserves five stars had it not been for that awful lady they choose to answer phones.
The staff is super helpful, and was able to install my tow hitch and wiring without any major problems. Bonus points for having Charlie the dog greeting customers.
Got my truck's headache racks made and installed here. I chose the ones with lights, it's worth the upgrade. Quality and workmanship is great.
Staff really needs to work on their time estimates and communication with customers. There were delays, which is fine, but I was never informed I had to be calling and finding out about the delays. After the racks, I bought a special order accessory. Paid for it and waited the time they told me to. When I called to pick it up they didn't know what to tell me, it just wasn't there. I had to go in person to find out that they never ordered my part and their supplier did not have it available. So I had to get my money back.
I gave 5 star because they did an awesome job on the headache racks. If It wasn't for the racks I would have given it a 1 star because they charged me and never ordered my special order accessory.
Not in exact place where the navigation takes you! Its to the far side of the santafe market near the fence( far side of where the rent a center is.) Behind the building following the gravle dirt road.
i spent a lot of money here and am very unhappy. I had a problem with one of my parts because of their horrible install, two bolts of three were missing. they said they must not have been tight? obviously, luckily the part was warrantied but they wanted to charge me to replace the parts and fix it. I told them no, i had a problem because of their crappy install, why would i pay them to do it again. I DO NOT RECOMMEND JR MARTINEZ. Spend your money somewhere else.
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