The guy was very helpful my chain and bar fell off and I didn’t know what I was doing and he helped me by putting it on and teaching me how to fix for the next time it happens
Excellent service. I walked in with low expectations that they’d have the part I needed(carburetor main jet for a predator 4000 generator),but they had some laying around and made everything easy. Really appreciate it—thank you!
S&S Small Engine Repair is my go-to for all lawn equipment service and repair needs. I own both commercial and residential units, and their team has consistently delivered excellent support. My 10+ year-old commercial unit has battled a persistent issue for the past nine months, and thanks to their persistence, expertise, and professionalism, we now believe it has finally been resolved. This business stands out for their reliability, clear communication, and commitment to excellence. I truly value the confidence they bring in keeping our equipment running at its best. Thank you to the entire team at S&S Small Engine Repair for your continued support and professional service.
Always great working with these people. Very knowledgeable and helpful. Great selection for just about anything I’ve ever needed. And if they don’t have it they’ve always gotten it for me quickly. Highly recommend !
Top notch service. Always can count on them for being sincere/honest and thats important and what sets them apart. Been using S&S for all my needs for lawnmower, riding mower, weed eater, power washer, blower, etc..... for past 10 years along with buying lawn equipment. A recent incident solidified this and Curtis did rhe right thing eventhough he did not have to do related to my power washer. Highly recommend them!! Thanks to all the S&S staff....
Great experience buying our mower. Very knowledgeable staff and the owner even delivered it to my house after hours. Got me set up and ready to go. 10/10 will be doing business with these folks again.
Customer service is very much lacking. It’s more of what you want? Or why you here versus? How can I help you? I felt like I was bothering them versus giving them business. The lady was flat out rude and the guy was 50/50. We won’t be back.
I had a good experience at s&s and would recommend them to anyone needing small engine repair. The staff is very helpful and friendly a d i appreciate them and the work they did to get my zero turn back up and running.
Went in for a mower, Curtis guided & patiently stood by us through the process, he even personally delivered the mower to our home w/enough time to mow the lawn before my dad's b-day party guest started to show up. I highly recommend S&S Small Engine Repair.
I have been going to this company for over 30 years. Today we took our lawnmowerthere to have it looked at. The woman there was extremely rude and unwilling to help. I Called her back to speak with the owner I had talked to previously and she once again was extremely rude and unwilling to assist me. I will never give them my business again ! If I could give it no stars I would !!.
When purchasing our Bad Boy mower owner Curtis O'brien was very knowlegeable about the mower and it's capabilities. Curtis and his staff were very professional and got us in and out in a timely fashion through out the entire purchase process very professional. He even delivered our mower to us the same day within an hour of purchasing. Since then I have taken my mower for routine maintenance and have had nothing but the best customer service from S&S Small Engine Repair, I even bought a bad boy leaf blower and let me tell you this thing blows! If you don't have one i recomend you getting one you won't be disappointed. Thanks again Curtis and all your staff at S&S small Engine Repair I will definately recommend you to others! top notch in my book!
Curtis is great and has the best customer service. He’s always willing to help and go the extra mile to make sure you’re happy with your experience in his shop. We continue to shop local because of the quality of product and service we have.
I needed a recoil starter for an old generator. I went to S&S looking for this obscure part. They didn't have one, but they looked at my recoil starter and were able to fix it. He did the whole repair in 10 minutes for $15. I really feel like they went out of their way to be helpful. If I ever need a small engine part, I would come here. Highly recommended!
I can see why this rating is so low. I'm actually surprised it isn't lower. I called to see if they could put my belt back on. I a guy who does repairs on them tell me the belt sliped off, because grass got under it. I was also going to have them sharpen the blade. The "lady" who answered the phone was not helpful at ALL. I don't see how you can run a business when you have the potential to gain a customer and you run them off, because of a lack of desire to just be helpful. I can't see this place gaining enough new business to sustain, but good luck to them. Very least, get that "lady" out of the front office.
Bought a zero turn from here and the customer service is just amazing. Had something on my zero turn break and these guys had it ready for pick up the next day! I highly recommend coming here for buying & fixing equipment.
I am writing to apologize for a review I recently posted about your store. I was told a story about an experience at your establishment, and based on that, I wrote a review. However, it has come to light that the situation was not exactly as I was led to believe.
There is an old saying that there are three sides to every story, and in this case, I should have taken that to heart. I have since deleted the review, as it was based on hearsay and not on verified facts.
I deeply regret any inconvenience or harm my review may have caused. Please accept my sincere apologies. I wish you and your business all the best.
I recently visited this place for some repairs on my lawn mower, and I couldn't be more impressed with the service I received. This place is a hidden gem! From the moment I walked in, the staff was incredibly friendly and welcoming.
They took the time to thoroughly explain the issues with my lawn mower and provided a clear breakdown of the repair costs. I never felt pressured or upsold on services I didn't need. Instead, they offered practical advice and solutions that were both effective and budget-friendly. They even provided detailed instructions on how to maintain my equipment, ensuring it stays in top condition for years to come.
The expertise and customer service here is truly second to none. It's rare to find a business that genuinely cares about its customers and takes the time to educate them. I highly recommend this place to anyone in need of repairs or looking to purchase a new lawn mower. You won't be disappointed!
I took a generator that hadn't worked in over two years. Curtis came out. He was very friendly. He took a look at it and told me the carburetor was all clogged up with some bad fuel. Within the same week, he took care of it. I came back, and it was a lot cheaper than the previous place that told me I needed a new motor. I highly recommend S&S Small Engine Repair.
Curtis came through for my family with going above and beyond to get generators for us. Even stayed late so we could come get them! Great business with real customer service!!! I will be doing business with S & S again!
They got my weed eater fixed for a reasonable price. Saved me from having to spend on a new one. Dropped it off and they gave me a timeline of 7-10 days, it was fixed on the 10th day but my machine works and starts on with little effort.
Great Service, Support, and Knowledge!
Helped me buy my first Zero-Turn mower (BAD BOY) Delivered it and explained everything to me and my wife. We love our Mower and the care we received from Curtis. Top notch place to do business!
Awesome service and quite knowledgeable. The owner Curtis has been at this location for years and years serving the community not just in his products but in giving back to the community. Curtis deserves your business and you'll be happy you gave him a try. Check out his Facebook page under the company name and you can see for yourself how he gives back. Actions are much stronger than negative words from people who are never happy regardless.
Awesome service and quite knowledgeable. The owner Curtis has been at this location for years and years serving the community not just in his products but in giving back to the community. Curtis deserves your business and you'll be happy you have him a try.
Not the friendliest of people and not very customer service oriented especially for a mower being repaired under warranty.
In response to the owner. No I asked and the woman replied with a very snarky remark. I was never rude. I wish I could post a recording of the call. If you read the past reviews, you are the problem. If you want to be in a service industry, change your attitude.
Very courteous and professional service. Extremely knowledgeable about all different types of small engines. We were in there for 45 minutes to a about an hour waiting for our purchase contract for a new mower. While there he had one customer after another come in and he had every single part requested. This in itself was very impressive. He lent tips and advise to almost every one buying parts. We learned a whole lot while we were there about different equipment and how to care for them. I was also surprised that he knew just about every customer by name. This is how business should be! We will be returning! Thank you!!!
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