What clients say about Dybala's Auto Repair Custom in Rosenberg (TX)
Owner is Arrogant! I was told they could fix my brake caliper right away and that wasn't the case once I got the vehicle there. He wrote my name and number on a piece of paper, slid it to the end of the counter and told me he'll call me later when it's ready. I told him im staying there and not going anywhere. He tells me I have no snacks or drinks, you going to just sit here on your thumbs all day. Can I get a quote to replace the brake caliper? No because I don't know if that's the issue. Ok. Lets say the brake caliper is the issue, can I get a quote to replace it? No. So I'm supposed to blindly leave my vehicle there so they can fix it, and come back to a hefty bill that he can inflate. No thanks. Took it down the street and had it fixed in 30 minutes
I was having some issues with my car that my mechanic could not fix so he recommended this place. I called spoke with the guy. Everything seemed fine. Said he would put my car up to test and see what was wrong with it and then we would go from there. I was told to drop off my car between 9 and 10 AM. I dropped off my car at 9 AM by 2 PM I had not heard anything so I called and they said my car was getting tested at the moment and they would call me back with the results. By 315 I have not heard anything so I called again. I was told at this time he was just about done to give him another 30 minutes and he would call me with everything. No problem, now I’ve never use these people before and I don’t know them so I’m going to call and check up because that’s my car. By 4 o’clock I had not heard anything so I went there. The guy who I spoke to previously was sitting up front on the phone so I sat down and waited. When he was finished, I said I was here to check on my car and he then stated why are you even here? I haven’t even called you yet. I asked if he knew what was wrong with the car and he said he had just gotten in so he had to look at the paperwork. I was a little taken back by his tone so I decided to wait outside in my ride’s vehicle. I thought about what he said and If that was the case, why did you tell me on the phone at 3:15 to give you another 30 minutes only for an hour later you still had not done what you told me you were going to do. I’m not asking for them to roll out the red carpet for me but all I’m asking is to be treated with a little bit of decency. This is my first time coming here. I had not heard from you all day. I even noticed on the paperwork that you took my phone number wrong. And then you are rude to me because I show up wanting to know what’s going on with my car. I don’t know what type of establishment this is, but you’ve definitely lost my business.
Do most my own repairs but know my limits. Have called on Dybala’s twice and have been pleased. Shop is clean, answered all my questions before and after the work and they are my go to. Have several friends who have used them for years also….prices are reasonable and fair and you get what you pay for.
Dybala's and his guys did quick work of my alignment. They lifted the vehicle, did an uncarriage inspection, spun the tires and check the suspension for any worn steering parts and did the alignment perfect. It's very impressive to see certifications on the workers here posted on the wall. Pride on the work they perform. Prices were fair and honest and I'll be back again!
Quality/experience work is what I need for repairs. It's what they have behind those shop doors.
Chris was very professional. He worked on my Ram 1500, found out what was all wrong and the price was unbeatable. Chris even called and told me, I had a credit. I definitely recommend Dybala's, they are very honest and definitely will help you.
I had a disappointing experience due to the unprofessional behavior of the manager despite my polite and respectful demeanor, he/she was rude, dismissive, and unhelpful. The lack of customer care and respect was striking. I would caution potential customers to beware of this management style and consider going somewhere else.. Rating: 1/5
I'm new to the area and was in urgent need of a mechanic due to an electrical failure. I had previously dropped off my car at a Needville shop with great reviews, hoping to A) get my car fixed and B) find a reliable mechanic for years to come. Unfortunately, after four weeks of having my vehicle, it was still not running.
I called Dybala last Thursday night and explained the entire situation. Chris was very professional and upfront about prices and expectations. Since the vehicle had been at a different shop for a month and things could have been tampered with, he told me to drop it off the following day. By the time the tow truck arrived, it was already past noon, so Chris informed me that they would begin working on it on Monday.
On Monday, around 1 PM, I received a call from them. I was prepared for bad news, but to my surprise, Chris told me the vehicle was up and running. Not only did he get my vehicle running, but he also noticed that the gasket for the fuel pump was bad, causing a fuel leak. He went ahead and replaced it for me as well.
I'm incredibly happy and relieved to have found such a knowledgeable, reliable, and honest mechanic only 10 minutes from home. Moving forward, I will definitely have them work on all my vehicles.
Did great work on rebuilding the front end of my 2006 Silverado. Everything was neat and clean and top of the line parts used. I don’t trust many people. I also do all my own mechanic work. After talking to Chris I knew he knew what he was doing. I’ll definitely go back for work I don’t want to do my self.
Chris and the crew at Dybala’s Auto did great work on my Tahoe and got it back to where it needed to be. Definitely will be back for future upgrades on my vehicle. Honest and priced right. Thanks again!
You have to pay for quality work. After some problems no other shop could fix. Decided to give Dybala's at shot. Fix all the nagging problems I had with truck last couple of years. It is running amazing. Thank you Chris for all your help. Highly recommend
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