A+ Auto Service - Summerville in
Summerville (SC)

This shop, specifically Alycia, went above and beyond for us. We are so grateful for the time and care they put into taking care of our car and going the most affordable route. I felt like I was talking to an old friend every time I spoke with Alycia, because of the care she showed towards helping us the best way she knew how. I will be recommending this shop to all of my friends.

I love getting a text message to remind me to have my vehicle's brake's checked, and after inspection they actually let me know that they don't need to be replaced. Rare to find HONEST car care, but we use no other place!! Thanks A+ Auto.

We had a mishap with our civic-our front right wheel got a nasty dent-Rickey took great care of us, he arranged for a truck to come over, pick up the car and got our wheel replaced with the appropriate tire for a very fair price. It’s a relief to know they are nearby, very capable and do honest work.

Got tires and breaks done. Excellent service. Great pricing. They treat you and greet you like family. Won't take my car anywhere else

Cannot say enough to how important customer service and relations and communication is with your mechanic and A+ auto is the absolute best! Whether you are going in for a tire rotation or oil change or something a little bit more invasive, you can trust them with your vehicle and they will take care of you like family! Gabe, the owner was absolutely amazing with helping figure out what our problem was with our car and taking his time to make sure that me and my family were safe when we drive! Ricky at the reception desk Is the absolute best at communicating and making sure that everybody knows what is needed and has all the details that you would absolutely need to know about your vehicle and service! If you need something done to your vehicle and you’re looking around for a auto service look no further give them a call. They will take care of you like you’re one of their own!

Everyone was very helpful, kept me updated on how things were going. Phone calls were returned promptly. One of my best experiences with an auto repair shop.

Rickey and his team did an amazing job on my car. I then sent my daughter to him and they saved her $1500 compared to the quote another shop gave her. I highly recommend A+ Auto

We brought our car in on a Saturday for a specific noise during light acceleration and an overdue oil change. After diagnostics, we were told the noise was from the CV axles (and that brakes were also needed). We agreed to replace only the axles, quoted at $1,600+, and were told the car would be ready Monday or early Tuesday. From there, communication completely broke down. We received no proactive updates. Multiple calls were routed through an AI system with no callbacks. When I finally reached a person, I was told the staff member handling our car had been out sick and that parts were delayed due to a storm. Totally understandable — but no one called us, despite us coordinating work, school, therapy appointments, and Uber with one car. We were then told the car would be ready Wednesday, but again received no call. On Wednesday, we were told one axle never arrived and repairs would be done Thursday — again, no prior notification. When I picked the car up Thursday and paid $1,500, the exact same noise was still present within a quarter mile of driving. I immediately returned. After initially being told it was due to not replacing the brakes (it was not a braking noise), they test-drove the car and then said the real issue was a gunked-up timing chain/belt, which they “fixed” with another oil change and flush. The noise stopped. That raises a serious concern: why were $1,500 axle replacements done when the original issue was misdiagnosed and resolved with an oil change? Had this been correctly identified, we would have made very different decisions. Between the misdiagnosis, repeated missed timelines, lack of communication, and unnecessary expense, this experience was extremely frustrating and left us without confidence in the work performed.

With as much as I didn’t want to do this, I am having to leave a negative review. I want to begin by saying every person we interacted with from the front desk to the technicians were very nice and answered questions we had. Two weeks ago, we brought my boyfriend’s truck in and paid $150 for a diagnostic. Per the testing, it came back that the spark plugs needed to be replaced and the transmission needed to be flushed. We wanted to wait for the transmission flush and focus on spark plugs first. We took the truck into the shop 1/16 for a spark plug replacement on Saturday, 1/17. We picked up the truck and within the same day of the repair, the check engine light was back on. It began having the same issues accelerating and driving that it did prior to the repair. We took it in to be scanned and were told that the O2 sensors needed to be replaced along with a cleaning of the MAF sensor. The codes were cleared and we were informed if they came back on, a repair was needed. The check engine light was back on the same evening. When talking to Rickey, he stated the truck had several codes during the initial diagnostic. These were not addressed with us during the diagnostic, only the spark plugs and transmission. We were quoted over $700 to replace the O2 sensors. Despite numerous attempts during the week, I was not to get into contact with Gabe (the owner). His staff stated he would call back end of day Thursday and I didn’t hear anything. He finally called me back Friday and we spoke regarding the next steps. Based on the experience, we have decided to get a second opinion at another shop. Again, the staff were amazing and beyond kind.

Best shop around for full service auto repair. Staff is great, service is great, and never had a bad experience. They truly stand behind there work and always come through

This was my third visit in a row to A+ Auto, and unfortunately it confirmed an ongoing pattern. This is not an isolated incident. Each time, the main issues have been poor communication and very slow timelines, even when I’ve schedule an appointment ahead of time. I dropped my car off the week of New Year’s and was told it wouldn’t be looked at until the following Tuesday due to the holiday, which I completely understood. Tuesday came and went with no update. I called Wednesday at the end of the day and was told they got busy but would look at it Thursday and have an update by Thursday afternoon. No one called Thursday. No one called Friday. I called again Monday morning and was told someone would call me right back. No call before end of business. I was then told my vehicle had never been put on the schedule and had been sitting there for an entire week. I was told the earliest it could now be looked at was Wednesday. After contacting the manager Tuesday, someone did finally look at it and provided updates at lunch and end of day. I was told the diagnostic showed “nothing wrong” and to come pick up the car. However, the inspection itself was never reviewed with me. When I arrived to pick up the vehicle, I saw recommendations for tires, brakes, & few items that had not been discussed. They still charged me $150 to let my car sit for near two weeks and give no direction on my vehicle. I’m ok to pay this just to get my car back and not have do deal with them anymore. Between the missed callbacks, being left off the schedule, and having my car tied up for over two weeks total across visits, I lost confidence. While the work itself may be decent, the communication and timelines consistently outweigh it. For my own sanity, and to avoid putting my family’s vehicles through the same experience - we’ll be taking our cars elsewhere. There are shops that do quality work without taking weeks or leaving customers in the dark. Telling folks they will call them back and then ghosting them is in their training manual. You will hear that every time you call. Based on my experience, A+ Auto felt more like a D+ when it comes to timeliness and communication.

In short, I had an emergency issue with a bad tire. They weighed all my options, presented it to me and then helped to resolve it in 24 hours. Alisha, Rick, Antonio and Gabe made me feel like family. Your time and money is well spent here!

Moving my business to A+ Auto service after being a long term customer with Hyundai dealership and Geralds Tires. Tired of my car coming back to me worse than I gave it, missing parts, car serviced poorly or not at all. A+ staff were so kind, professional, and friendly. Explained things to me clearly. Took pictures during their inspection, and my car came back to me better than I left it. ❤️ I was referred by my mother who also had a great experience. I will definitely be taking my car here again. Thanks y'all

Had my transmission stop working on my 2014 ford escape while driving to work. Called aplus and they had a tow truck to me with in 20 mins. While the transmission was being rebuilt they lent me a car to drive so I wasn’t having to spend my money to rent one. Gabe and his team have always been great to work with and i trust them will all my car needs.

A+ Auto is my go to for all my vehicle(s) needs! With a four year parts and labor warranty, nationwide, you won't find a better warranty any where else! The staff is always friendly! If you need to wait for your vehicle, the waiting/sitting area is very comfortable or you can request their shuttle service! If you are looking for a mechanic that is professional and won't offer you something your vehicle doesn't need, then look further! A+ Auto is best!

⭐️⭐️⭐️⭐️⭐️ I took my company work truck to A+ Auto Service in Summerville, SC, and they did an incredible job! 🚗💨 I was quoted a lot more by the dealership, but Gabe was able to get me a much better deal. They put new tires on my diesel Ram and took care of some maintenance work as well. I’m always cautious about who works on my diesel, but Gabe and the team made me feel completely confident. The truck runs smoother than ever. Highly recommend A+ Auto Service for honest pricing and quality workmanship!

Gabe and his team are amazing! 🤩 contacted them about my battery issues and they were able to see me immediately. I was able to work comfortably in their spotless waiting area while the work was completed! Definitely A+

I was referred by some friends to use A+ Auto and I am so glad I did! They were kind, after checking out the car they sent me the inspection and called me to go over the findings. They answered all my questions and helped me understand what everything meant. Great group of guys, 10/10 highly recommend!

My experience here was pleasant and I had an awesome person name Gabe that did a phenomenal job. He guided me every step Of the way of what was needed for my vehicle. I would recommend this Auto Shop to anyone.

I went in yesterday to get something looked at and they were able to get me right in. I had no idea how long the service would be prior to going in and they were kind enough to let me use the company car to run errands, get food and go to the gym. The staff is extremely kind, make sure you see Gabe and Rick!

TLDR: This place must be operating off of taking diagnostic fees and then ghosting you. Would give 0 stars if that was an option. PLEASE read 1 star ratings before going to this “shop”. Like many others have mentioned, you WILL get slapped with a crazy diagnostic fee that Tammy definitely WILL NOT tell you about beforehand. Okay fine, it’s supposed to go to the work they would do once diagnosed. In my case, they are unable to order parts to fix the issue (shocks with an estimate of $5K lol). So I’m just out $150 (more with the fees). Also, asked about an oil change and they said “oh we already did it”, without showing how much it would cost ahead of time. To add the cherry on top, when I called to get the quote (bc they were just not going to send it?) Tammy ignored 3 of my calls and then immediately picked up when I called from another phone number. As a business owner myself, this is so unprofessional I can’t imagine operating a business like this. Talked to a “manager” and he said he would call back, and yup you guessed it, never received a call back. VERY unprofessional and rude associates and even more unprofessional ways of working. Would take my car to a dealership before ever going to this place again, and the ones who know, know. 10/10 DO NOT RECOMMEND.

Ricky and his crew were awesome. Have a 2012 Dodge Caliber that we're gifting to our granddaughter. Had no AC, found all 4 tires split, brake issues, and more... they repaired to perfection. My granddaughter now will be driving her 1st car and it will be safe. They are honest and forthcoming in all work being done. I highly recommend! Allison Morse

I’m new to the area and brought my car in for a few maintenance issues. I originally picked them because they had good reviews, and now I know why - they are amazing!!! Gabe provided exceptional support from start to finish and demonstrated a high level of integrity, which is essential in any business. He helped me out a lot!! Tammy and Carol were also very nice and helpful! Thank you ladies! Overall I will definitely be using them again for all future car needs. They were super friendly, honest, and thorough. I greatly appreciate yall!

The team was great all around from repairing to knowledge to explaining and especially communication! I was updated to the smallest detail and didn’t feel confused at any point about what was happening or where my car/I was in the process. They made the experience a good one for sure. And Mike who was paired with me showed all this and puts his best foot forward. Again a great team and experience.

Overall great experience. Mike took the time to answer my questions when I brought my car in for an oil change. He and the A+ team also brought to my attention other aspects of my vehicle that would need work in the near future. The explanations and pricing were clear, concise and reasonable. I highly recommend Mike and the team on Old Trolley Road.

No complaints ... have done great job on any work that I need on 2 very old vehicles. Reasonably price. Staff pleasant & professional. Great coffee too. Thanks A+. Glen Hagreen

Absolute garbage mechanic shop. I had a bad experience with them before. However Gabe the owner assured me that would not happen again. They installed an old work body on my dodge ram. The also installed new lighting kit. The backup lights don't work and they ran the wiring across the doors. The bed is too close to the cab and the wheels are not centered over the wheel wells. The license plate fell off on the way home. Unfortunately, Gabe the owner will not return my phone calls and I get the run around if I visit in person. Go somewhere else if you a good job done.