EVERY ORGANIZATION IS ONLY AS GOOD AS THE FAIR PLAY OR FOUL JUDGMENT CALL FROM THE MAN/WOMAN AT THE TOP, YOU CAN LIVE ANYWHERE WITH A BROKEN ARM; YOU ARE HOMELESS & UNEMPLOYED WITH A BROKEN CAR. NAPA ADVERTISES DIGITALLY INSTANTLY RETRIEVABLE SAME DAY 80,000 PARTS FROM ROLLS ROYCE/YUGO/ KAISER/HUDSON/AMC GREMLIN & FISHBOWL PACER/EVERY CAR EVER MADE EVERY PART FOR EVERY CAR BUT IF YOU’RE A NAPA CUSTOMER AT 201 EAST 5TH STREET NORTH IN SUMMERVILLE, SOUTH CAROLINA DON’T HAVE THE SAME REPEATED BAD EXPERIENCES WITH MANAGER ED, THE MAN AT THE TOP HERE, WHOSE ENTIRE STAFF IS A MIRROR IMAGE OF HIM. UNLIMITED THINGS GO WRONG WITH AUTO PARTS MISTAKES, PAYING FOR & GETTING STUCK WITH THEM, OR EVEN WORSE; RESULTING MALFUNCTIONS OR MISTAKES DUE TO WRONG PARTS & WRONG FLUIDS, WHEN YOU’RE AT THE POINT OF NO RETURN. YOU SHOULDN’T HAVE TO ASK FOR SPECIFICALLY ONLY CORRECT HONDA POWER STEERING FLUID; THE ONLY POWER STEERING FLUID EVER COMPATIBLE FOR HONDAS; ONLY TYPE F TRANSMISSION FLUID, YOU SHOULDN’T KNOW THE RIGHT BUYER BEWARE QUESTIONS TO GET THE BEST & RIGHT AUTO SOLUTION BEST PRACTICES, BEST EFFORT CHOICES, VALUE & ABSWER PRICE SOLUTIONS. CUSTOMERS DON’T CARE HOW MUCH ED AT NAPA IN SUMMEWRVILLE KNOWS, WHICH MEANS NOTHING IF ED DOESN’T CARE ABOUT CUSTOMERS. IT IS NOT NECESSARY NOR MATERIAL IN THIS ZERO STAR GOOGLE REVIEW; TO HIGHLIGHT THE MULTIPLE & CHRONIC BAD EXPERIENCE EXTREMITIES OF WHY YOU SHOULD AVOID THE MEDIOCRITY OF NAPA & BUY AUTO EVERYTHING FROM WALMART;
O‘REILLY; CARQUEST, ADVANCE; PEP BOYS & ALL JUST AS EAGER TO TAKE YOUR MONEY BUT FOR FREE; GIVE YOU THE BEST GOOD NATURED BUYING ADVICE, AS IF YOU WERE THEIR OWN FAMILY; WHICH IS . MUCH MORE IMPORTANT THAN THE BEST PRICE OR FAST AVAILABILITY. IN CAPITALISM; BUYING & SELLING ONLY WORKS IN A CULTURE OF TRUST, AND THE SOCIAL CONTRACT; The Social Contract, originally published as On the Social Contract; or, Principles of Political Right (French: Du contrat social; ou, Principes du droit politique), is a 1762 French-language book by the Genevan philosopher Jean-Jacques Rousseau; FOR THE BEST SOLUTIONS FOR EVERYTHING. MISTAKES WITH CARS ARE EXPENSIVE AT BEST; LIFE THREATENING OR FATAL AT WORST. CAPITALISM GIVES YOU CHOICES. . NEVER SHOP AT “BUYER BEWARE AUTO PARTS.” THERE ARE (10) AUTO PARTS SUPPLIERS FOR EVERY LETTER IN THE ALPHABET. THE COMBINATION OF CAPPITALISM & GOOGLE REVIEWS MAKES IT EASY & EFFORTLESS FOR YOU TO NEVER HAVE NAPA BAD EXPERIENCES. THERE ARE MORE COMPETITORS SELLING AUTO PARTS THAN THERE ARE SPECIES OF FISH IN THE OCEAN; INSECTS IN THE WOODS OR POISONOUS SNAKES AT THE ZOO. THE EASIEST & MOST EXPENSIVE POTENTIAL CAR MISTAKES IN LIFE NUMBER MORE THAN GRAINS OF SAND AT THE BEACH OR DROPS OF WATER IN THE OCEAN. DON’T BE A VICTIM, LIKE I WAS. ABOUT NAPA, NEVER SAY YOU WEREN’T WARNED.
The gentlemen I had the pleasure of dealing with refused to give any options on windshield wiper prices. Told me they’re expensive “what are you going to do”. Then refused to install them.
Not a great experience for something as simple as windshield wipers.
Excellent service! They didn't have the piece I needed but were able to go look through the trash in the shop and gave me something that worked just as well after taking quite a few minutes to make sure I could go on my way.
I had 2 NAPA batteries die in my 7.3 excursion. I called NAPA to see if they were still under warranty. They said "we wont have your info if you dont have a business account, do you have the receipt?"
No. I didnt keep the receipt after 1.5-ish years. Then they made it even worse by saying "we would have to test both batteries before giving store credit which could take anywhere from 20 minutes to 8 hours, and since its 3 pm now we would have to start over again in the morning if it went to shift end"
So unlike Advance Auto, Auto Zone, and O'Reilleys, who can all look me up by my phone number and PERSONAL ACCOUNT, NAPA only allows businesses. And unlike the aforementioned, NAPA will make you have unecessary vehicle down time while it screws around with testing batteries, while the other stores take the old batteries and issue new ones if under warranty.
It goes without saying that at this point I wouldnt even scavenge supplies from NAPA during a zombie apocalypse.
Advance Auto got my $400. I guess NAPA doesn't like money 🤷
Called and asked if they had a clamp for my exhaust, the only reply i got was a sigh and then was hung up on , called back immediately and got another person on the phone and they just set the phone down and had a 10 minute conversation with the other employees about how it wasnt a “muffler repair shop its a parts store” Staff definitely needs improvement
Don't have much of a selection, no one ever asks if you need help looking for something. And the customer service there sucks nobody has a personality and nobody asks anything or smiles when they ring you up
Every time I go into the store the employees just look at you when you stand in front of the counter. Not can I help you, what can I do for you, they just stare at you. Then when you ask for an item they have no idea what you are asking for, and I looked it up before going to the store. You get what you pay for.
Interesting store. The lady who helped me was a little awkward but sure knew her stuff. She also did me a solid when it turned out they didn't have Google pay. If they can get the shelves fully stocked this is a great location.
Unprofessional. No one said I will be right with u or if you can give me a few minutes,I can help u. Everyone was just looking around like I wasn't even there! After at least 10min of that,an older guy with glasses at the Summerville location finally helped me with just simply switching out a light bulb! Very good customer service. The others not so helpful! I will not come here again!
The counter help never seem to want to help you, Its only when they stop eating or talking with the other staff, they will try to help you. they will say they are ordering you a part only to find out that when you call back to pick up they have forgotten to order the part
My 21-year-old car threw a CEL on the way to the office. I pulled into NAPA to borrow a reader and see what's happening... they wouldn't lend one. I went to AutoZone instead.
1941 Central Ave, Summerville, SCRecycling center
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