Beware of this store! I "was" a commercial customer but after the great parts guy Jim left the store I realized it was being run by emotional women and incompetent children. These people should NOT be dealing with commercial customers -
I just want to buy parts, not deal with people's feelings or emotional decision making. And I will not tolerate kids constantly screwing up orders which has cost me time and literal money (having to pay for a car on a lift for an hour and a half because they gave me the wrong part = $150)
I understand a mistake every now and then BUT 4 in 2 weeks is ridiculous. And one guy has screwed up EVERYTIME but he is still there.
The worst part is that they don't even realize how horrible they are!
I used to call them everyday and have spent thousands there but NOT ANYMORE I have other stores in my area with professional commercial departments they do not trust to unexperienced children
Not very knowledgeable staff even with the computer. I trusted them to provide the right bulb, I don't know the difference and that didn't happen... twice.
I went in for a low beam bulb. I was sold a high beam and the wrong one. I went back to exchange. Again I said low beam and add a second one. I was sold 2 high beam. Had they provided the right bulb, the 3 hour ordeal I encountered never would have happened. It was tough enough getting to the bulb let alone pulling it out to find what I was sold was wrong. I'm not going to this store again.
Just left there today and boy do they move like molasses. Don't have any care in the world! This is not the first time. Please for the love of GOD put people who love what the do! This parts store here! is not working!
Parks auto parts store down on Rivers is the only one with the knowledgeable speed shop in it at all. He’s the only guy that could help me with my 455 olds that I have in my jet boat now everybody sells parts for 455 old, but nobody knows how to look up a part unless they can put in a car in the system to tell them what to do. This guy don’t need that and he can make some match whatever to make something work awesome guy.
The five star is for you Angela. Thank you for all your help on yesterday for calming the situation and sending us to another one of your store in North Charleston on Rivers Ave. At that location my son and I received exceptional Customer service and some of my money back. Yaaay!!! Thanks you’re are truly amazing and you did it with a pleasant smile on ur face. Highly Recommend this store and please speak with Angela if you have any problems with anything.
If they don't have it the warehouse in Charleston does. They will have it normally the same day.
Edit.....but they won't warranty the parts after failing in less than a month. I used to shop Parks exclusively but never again.
I bought a part from there and it went bad in 4 months. Tryed to take it back because it has a lifetime warranty they won't take it back. They will only exchange it for the same part and I had to buy it some where else because it broke down out of town
By far this is one of the best auto parts stores I've been in. The attitude of the staff is awesome. I've been in other auto part stores you feel like you're not welcome. Everyone is always pleasant I just love the store I promote them 100%
This is for the 165/17 location. I didn't expect the red carpet treatment, but I didn't expect to be flat out ignored when I walked in. I was taught when I worked at auto zone to always acknowledge the customer. That did not happen. This location continues to have poor customer service.
Cheapest prices in town hands down. Thats why I keep coming back fir all my family car needs . Diff call them for prices BEFORE you go anywhere first YOU won't be disappointed 💯
After searching all day for what surprised me as the holy grail of garage items and striking out on 7 different places. Parks had what I was looking for. Really wish I would have went there first being the closer of the places. Would have saved me frustration, time and gas vs driving everywhere. Who would have thought a engine stand would be so tough to come by. They lady was helpful and Will was too. Thanks for having what was needed.
Great help on Trolley Rd ,not so much on Main St. Main Street acts like its too hard to get up off their stools behind the counter. I will take the extra time to go to the Yrolley store.
Great place to go when the average auto parts store doesn't carry what you need. They also carry name brand auto parts that are better than other off brand auto parts.
Great pricing and helpful staff. Bought a battery, my van died in the lot and the gentleman who rang me up brought his truck around to jump me so I could get home. Excellent service, I'm switching parts stores.
i would like to say thank you to Tim for helping me get the exact part I needed for my vehicle and at a much more affordable price than all the other competitors. between customer service from summerville to my visit at the north Charleston store to pick my part the same day was nothing less than awesome experience. I would recommend anyone who is looking for same day parts in stock and a friendly professional experience to visit parks auto parts first. thanks to everyone and thank you again Tim.
For those expecting box store tv commercial service, don't get your hopes up. If you want to get a part, but need to get it right the first time, Parks beats the big chains. They have a large warehouse in N. Charleston on Rivers, and cater to repair shops.
Need spark plugs, might be cheaper to go elsewhere. Need a part that the Big Brands can special order to be delivered in a few days, call Parks.
1941 Central Ave, Summerville, SCRecycling center
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