Northern Tool + Equipment in
Lone Hickory (NC)

Kay YOU'RE THE BEST ! your knowledge of matching compatibility part numbers for the components i needed & their location on the packaging cut my shopping time into a fraction of what i would of struggled with without you I KNOW THIS because i struggled with this same scenario last year & i know my eyes are weaker this year your knowledge of the northern tool system tells me you didn't just join the staff last week for the Christmas season > I WAS TOTALLY IMPRESSED YOU were just passing by with a cordial hello & you allowed me to snag your kindness, knowledge & eyesight, matching compatibility numbers THANK YOU ! & a special thanks to Noah passing by, who knew of a 2nd display site, around the corner & a couple end caps away with the missing component we were looking for at the primary display i fly kites (big kites) im in & out of here picking up "kite accessories" & anchor components, during our windy season & before regional kitefests to quote a california governor: I'LLLLLL BEEEE BAAAACKK 2 THUMBS UP 5 STARS 1 BIGG GRINN

Jazelle was super helpful especially over the phone. Made sure they had exactly what I was looking for before we drove an hour.

Great store very easy and convenient to place my orders online when I need too.

The employees at this Northern tool are always so friendly and helpful. They have everything I need, and their prices are competitive. I highly recommend this store.

Staff are very helpful, and the store itself is awesome! Thank you for providing quality service and products.

My local store has great staff, I've shopped my local store for years.

Drop the kids off at Disney World daddy’s going to Northern tool the Hickory location is fantastic. Highly recommended.

Northern Tool used to be a great place to shop. I have purchased several Northstar Puma compressors for my company over the years. Up until recently, they were of good quality. The last one I bought was pretty bad with numerous problems. But this store used to have an excellent parts and service department (pro desk). Now they are nothing more than Harbor Frieght but with higher prices and lower quality. I won't ever step foot into a Northern Tool again.

Poor assistance upon entering store . Items wanted not stored in proper bins and not priced. Not offered any type of larger cart for large bulky item. Left with out purchase.

I called ahead to see if Kay would take two tow straps to the front due to my having back surgeries. She did and I wanted to thank both she and DeeDee for their help. Thank you ?

I bought some Dewalt batteries from a Northern Tool in Johnson City that were defective. That store was no help, but I came to this location, and the manager there got replacements mailed directly to my house. Fantastic service, and I really appreciate them helping to fix things.

Very friendly and helpful staff. There was a lot of customers in the store and also a reset was going on. The staff made me feel like I was the only customer in the store. I appreciate all the help and attention. I am a very satisfied customer.

Excellent manager and associates. Understandably, the store was low on stock due to hurricane damage purchases. But, I could not be happier with the service at this location.

Roger gave me such outstanding customer service, I wanted to give the store some business. I found a great sale price on a Stihl Cordless Trimmer, I inquired about it. At which point Scott gave me fabulous customer service. Uncommonly good service in today's shopping environment. Rio checked me out to close out the great customer experience

Exceptionally helpful employees, that are very knowledgeable and absolutely made me and my wife both feel welcome and appreciated. Also terrific prices and good products so all around makes this a great shopping experience certainly my go to place.

If I lived closer to them than home Depot or Lowe's I would never purchase or shop anywhere else for tools and equipment. Not a big distance but when it's 15 minutes one way vs 3, I tend to be a spoiled, 1st world problem chooser. Ladies and gents at Northern are great and accommodating. Great choice in tools and equipment.

Outstanding customer service and outstanding selection. I am a big Milwaukee customer. I love and hate that the Milwaukee section has been moved to the front of the store. I love it because I get to see all the Milwaukee tools and accessories are right in front of me. I hate it because I always find something that I don't really need to add to my collection and it always ends up in my cart. I appreciate the military discount and enjoy using my NT Master Card for the rewards. The ladies that work there have been there many years and always take great care of me.

Very well stocked with most anything you could want or need. Good prices when you comparison shop and the staff is very accommodating. I will be back here for sure if for no other reason than the sales associate/ cashier, or whatever Northern calls them, was the most pleasant outgoing lady I had encountered today. She was a little older than most and quite possibly some type of manager, if she's not she should be I love her attitude and personality. She's definitely an asset to this business I just wish I could remember her name. If I find it on a receipt or something I will update this.

I would like to give a huge thank you to Barbara, Tenley and Dee for helping me out with my scaffolding purchase. They were so helpful from the moment we walked into the store until we left like friends! Also for William who helped load all of that up in the truck - great job! Awesome people to do business with; thank you all so much!

I picked up some ratchet straps the ones that were green (4 pack) and they were on sale for $8.99. That's a good deal for some straps. They also got some bigger straps that are yellow and they are 2 inches wide and 27 ft long for $9.99 a piece time to stock up. That deal has been going on for a couple of months. I recommend anybody to go up there and stock up. Team members Lisa and Dee and Barbara thank you for your time you all are awesome!

I called for an item yesterday, they pleasantly took time to find it, even though they were short on help. Went and purchased items today, and as always, Dee Dee is the most helpful and kind! She always looks for ways to save you money. So nice to shop at a place where folks are kind, professional, and know their stuff! Great stuff there!

Staff are always friendly and helpful. The quality of products can't be beat. My go to for the tools I need around the farm. I visited in April 2021 to purchase 3 scaffolding sets and from the moment we walked into the store until we pulled out after loading up it was a great experience. Barbara, Tenley and Dee were super helpful with the purchase and also William to help load it up in the truck. This place is great to do business with; thank you so much!

We frequent this store because of the excellent customer service given by Dee Dee. She is amazing with all of the customers. My husband and I will wait for her, even if she is working with someone else. she is worth the wait. I hope you know what a gem you have in her. I've also recently gotten to work with Savannah. She has an excellent personality for customer service and was very helpful.

Visited the store 3/25/2021 searching for an Air Hammer.. associate/employee Lisa offered assistance.. Extremely helpful, pleasant, friendly. She shortened my search time, found the correct product, walked me to check out, made sure the online discount I found was applied correctly. I wish all retailers and big box stores were this helpful.. Great experience.

Great help from the sales, but you needed a both sales registers open besides the two that you had it is everything that I was looking for was in in stock and great prices.

The prices are on the high side, but they have the absolute best selection on most items. And a pro desk, if you need a part for a small engine or mower they can find it. There are other stores like NT&E in the area, they are cheaper, however they lack the selection of items. If you can't find what you need stop here.

Cons:I purchase here for a lot of things. I have purchased clothing and found that quite a few of their items are not preshrunk, like is this still a thing? I washed them 3 washings and my tops became midriff tops. I am guy and this is not an option. I wanted to purchase an item, the cashier rang it up the wrong price, I told her it was a lower price. We both walk back to the display and she tore off the sign and said oh that was on sale last week. If I'm not wrong he she should have given me the markdown price but I didn't want to cause a stink about it so I just paid it. I don't think it is good business practices to cheat your customers and not follow the laws and rules of sales. They don't carry everything you need of course but they do carry quite a bit. You can find a lot of things through their catalog and order online. Some of the items are more expensive than some places so it's best to do your shopping online to see who has the best deals. I do like their sales and their coupons because it gives me a break when I have to purchase big items.