O'Reilly Auto Parts in
Lone Hickory (NC)

No attention to detail. Wasted my time. I was in a rush and simply asked for a specific item. Instead of informing me they not have the item in stock. Have decided to grab the opposite something anyway, wasting a drive for me there and back just to return the item. So much he did not want to handle my return but allowed his co-worker too. I would say more training is necessary.

Very helpful and welcomed me as soon as I walked in the door. Instant assistance.

Great price! Mike and Darcye were kind and knowledgeable about the part I needed. Also fast shipping for parts not in stock. I ordered at 12 noon and got it the next morning at 7:30am.

Great store ,they have the purple royal power steering fluid, who else is that respectful to their customers

Reviewing on behalf of my husband. He frequents the store in Bethlehem which gets some of their parts from this store. He has ordered a part from this store twice now and they have not put it on the truck to go to Bethlehem. Had to call to speak to a manager. Every dealing with this store is a nightmare but for some reason it is the hub for all surrounding stores making the other stores look bad. Do not recommend!

Definitely a top service experience. The staff were knowledgeable and professional, and the facility practically glittered with cleanliness and order.

O'Reilly's usually cost more than the other local stores, but in the case of getting a new fuel pump, for a Miata, they were the cheapest hands down. Lifetime warranty included. Like$118 compared to $150.

The only employee yall had that I injoyed doing busines with was Billy yall management should be ashamed of doing him the way yall did an I was a full time customer of yall. The customer is aways right an it's so disheartening seeing him gone he helped me so much there on everything i ever needed an if my account didn't help me he used his very own miss him alot being there. Sincerely silverline Automotive

I had been all over town looking for a certain part they are the only place that had one and it was a care free visit they knew exactly what I needed and even helped me put the part on couldn't ask for a better experience

I purchased a battery in 2021. I was told I had a 3year warranty but the battery should be good for atleast 5 years. I'm disable and hard of hearing. I trusted their employees to be knowledgeable about their job. In june of this year 2023 I went to have my battery tested because I was having some issues. I was told at that time that my battery was in good condition and I had no worries. Well n August while driving my battery died on me. I was not in the city I live in but an hour awY with my granddaughter whose 3 and my youngest daughter it was very hot and we were perfusely sweating. I had just been released from the hospital almost 4 days before this incident. we were cautious about traveling . However out of the city where she lived and also my city we could not get any help from any orielly. I was told my battery warranty expired two months ago and that it only had a 2year warranty. I was livid because two months ago was june and they had to know my battery was dead or dying. I had to exit the highway on a wing and prayer as my car came to a stop. I made it to the nearest auto parts store- Autozone when i had my battery tested it read -bad battery poor reserve .Replace battery now. I was forced to pay 209$ for a new battery with turning in my core. If I had not brought a new battery I would have been stranded with my granddaughter and her mom. After returning to my city I went to the store where I purchased the battery and all the manager could say is I'm sorry my supervisor won't let me do anything cause the warranty is up. I stressed to her I came in in june to have my battery tested and basically i was told a lie. I don't drive everyday but my car gets cranked up everyday. She suggested that I call customer satisfaction. Which I did and it's been almost a month since this happened and to date no one has contacted me back after hearing my situation and telling me they'd try to see what they could do. Apparently nothing. I stopped dealing with Advance auto and Autozone when Orielly opened up in NC. As I have stated to the female manager this is enough to make me run back to autozone or advance auto because Orielly wouldn't care if this happened to one of their CEO's grandma. Well maybe by then they'd actually care. I did what I thought was good by having my car checked out. I was LIED to and turned away. This company would not acknowledge the lies or the situation I was put in with my family. Needless to say Autozone has never given me a problem. Orielly is a whole different subject.

I was in O'Reilly's today real nice people very professional treated me very well that's why I keep going back cuz they are number One Auto parts for me

Great selection of parts in stock for my old Ford trucks....but....the customer service is absolutely horrendous. The employees act like it is an inconvenience to give even the basic customer service and when ask questions they reply with hateful smarta$$ remarks. If I could rate zero stars I would.

Terrible service. Still currently waiting on 4 rotors to be turned since 3:30pm. It's currently 9pm. They promised they would be finished by 7:30pm. When we asked why it was taking so long all we got was "We're busy. Deal with it." I will NEVER go to O'Reilly's again and I will always recommend anywhere else but O'Reilly's.

Brian needs to be re trained or fired. I am ASE certified have 15yr in tranmission overhauling and 25yr in automotive. I never had someone at a parts Store act like him . I don't think He pass a drug test . Just by the way he acts. This was about 3weeks ago

My husband needed multiple parts for his 1980 Corvette. Brian was extremely helpful and pleasant to work with for the last 2 months over the phone and in person. We can’t thank him enough. Very patient and knowledgeable.

Had a broken trailer. The manager, Ben, allowed me the time and opportunity to make repairs. Parts were available and staff was polite, courteous, and helpful.

An ac hose busted in the middle of rush hour traffic and I ended up coasting into their parking lot. Dave the assistant manager came out to help and helped identify the hose that had given way and then went in to help me find the parts I needed to fix my vehicle. He was amazing as he helped to replace the hose. Me and my friends night was saved by him and I am grateful. Dave deserves a raise, he is an amazing employee and went above and beyond.

The employee named David went out of his way just before the store closed to help us with a battery issue. It was not a standard battery and was a pain to remove. Other auto parts store would not remove the battery but he did and thats the mark of a great employee. Thank you!

Incredibly helpful guys at the counter!! I walked in not sure where to locate the item I was looking for, the fella behind the counter asked me what I needed and I showed him. He took me straight to the fob batteries grabbed the one I needed and I was out of there in no time. He even offered to place the battery in the fob if I needed the help. Very friendly and helpful staff!

As a budding mechanic and DIY guy, I love O'Reilly's. They have a wide selection of car accessories, fluids and tools. The staff are always friendly as well.

Very Nice, greeted me upon walking in and assisted me with the part i bought without acting like it was a problem as ive dealt with at other places. Will definitely return to this location when needed. Thanks for great service and better pricing than your competitors on this part which was a tail light assembly for 2001 Grand Jeep Cheerokee Laredo!

Went by last night (3/17/2021) and the man behind the counter, who was on his cell phone, was extremely rude and not helpful. I needed a fuse for my radio. When I told him what I needed he literally didn't speak a word, he just rolled his eyes and pointed to the fuse aisle behind me. I stated I didn't know what fuse it was and that's why I was there for assistance. He rudely told me I'd have to figure it out myself. Won't be stopping at this store again.

A very friendly and helpful staff member welcomed me to the store, acknowledged my military service, thanked me for my service and gave me a fist-bump rather than a handshake, due to COVID-19 protocol. He politely asked how he may be able to help me, so I told him my battery light was coming on in my car and asked if he could perform a load test on my battery. In the rain, he went out and checked the amperage on my battery, which was lower than it should be, however didn't show replace. Then he checked my alternator and found it to be bad. He looked up the part and gave me the price and asked if I wanted it. I asked if he could offer a Military Discount and he did. Not having a lot of extra cash on hand and not wanting to make a return trip to return my core, I bought it on my card and asked if I could change it there. It was raining and I knew my battery wouldn't last until I got home, especially running my headlights and windshield wipers. He said, I could and he loaned me the sockets, ratchet and breaker bar I needed to release the tension on the belt tensioner to remove the serpentine belt from the alternator pulley and remove and replace the alternator. It took me about 20 minutes to make the swap and take their tools and my core back into the store for my refund. He offered me some paper towels and Waterless Hand Cleaner to clean my hands. After thanking him, I went to my car to leave, but my battery was slow and draggy. I returned to the store and asked if he could either quick-charge my battery of if they had a jump-start box. He jump-started my car. And I didn't cut it off until I got back home in Hudson. The alternator did it's thing and charged my battery as I was driving home and I haven't had a minutes trouble with it since. Even on these early morning cold start ups. This store and employee went above and beyond the call of duty to help a distressed veteran out on a cool rainy evening. A+++ and 5⭐s!

Employees should remain employed by remaining oñly as 1: Remember to show customer support with the respect of honesty and integrity. 2: Remain only as a store tech inside the business ....never ever become involved with a customer. **(Take rides from customers or accept cash or any other offer or gift from a mentor or anyone not employed with O'reilly's)** 3: Maintain excellent hygiene as well as distance from others ...(Do not over spray yourselfs ....don't flirt with anyone on the other side of counter) 4: Conversations will and can be used against anyone planning to do such acts! 5: Don't forget about stealing from company it a huge negitive attempt....that goes for taking items in return that is not what Your about. Rule of thumb Try it and find out Talking or using phone as a dating site is low self-respect and it won't be tolerated. Read Again any questions asked considering Rules

I got really fast service. I needed my battery replaced and they got it installed in 10 minutes. Prices vary depending on what kind of car you have and what service you need. My 1996 Celica battery was about $140.

Love this O'Reilly's Auto Parts! Every time I've been there I've received excellent service. This time I needed my battery checked. And it was discovered I needed a new battery they put it in for me, no charge. I will definitely keep coming back here! Great, reliable service.

I needed to replace a starter on my Jeep. They have the part in stock was able to test my old starter. When I learned it wasn't the starter that needed replacing they were very helpful and suggesting what could be the cause of my issues. I'd go there again.