I’ve had my vehicles worked on here several times. They always fix it right the first time, great communications throughout. I’d rather take it here than the dealership. Owners honest and straightforward. I highly recommend.
They are truly the best in town. I visited from Florida, and I trust them completely—they're always honest and straightforward. I’m confident they spent more time working on my vehicle than what they charged me for, and I genuinely appreciate that level of care. Michael’s advice showed he was looking out for my best interests. I believe this is a family-owned business, and this was my second visit; both times, they went above and beyond to help me out.
We needed a tow truck quickly. I called and the gentleman on the phone said in about an hour. They were spot on and whenever Romeo showed up he showed So much compassion to my sister. He didn't rush her at all and put the vehicle where she needed it to be. Highly recommend this company and forever grateful for his humble demonor today
I run a small car lot and have used them for years. They have done my towing and repairs from a tire patch all the way up to motor swaps with pretty much anything in between. I’ve always been happy with their work and they don’t try to upsell you on a bunch of stuff you don’t need.
I just had our 2019 corvette towed to shop and Romeo treated it like his car. Fair and reasonable price would use them again or refer them to anyone in need.
We've used J&J for years now and they are top notch. We trust them and they don't recommend unnecessary work or over charge. Highly recommend for both towing and mechanic work.
We have a Ford dually that we needed fixed quickly, as it's our daily business vehicle. We have always used our local Ford Dealership for service, but after 2 terrible experiences this year, we asked for recommendations for a diesel mechanic and were referred to J and J... What a wonderful experience! Absolutely worth the drive from Huntersville. Our truck was ready for us in less than 24 hours, and for what I can assume is a fraction of what the dealership would have charged. We were so pleased with our experience and will absolutely recommend them and use them again in the future.
Lindsay Shaw
Excellent service. Romeo was the driver that we spoke with. Yes, we spoke directly to the driver. No middle man, or call center. Romeo was professional, experienced, and very kind. We were on the side of the interstate and he was quick to respond. Pricing was fair and in a vulnerable position he could have took advantage of the situation. Definitely would recommend him. Excellent service.
We were in a bad place. On the shoulder of a State highway in the dark with a flat tire. J&J driver, Romeo Gamarra, was there very quickly and towed us to his shop and helped us change the tire. What a nice guy. Very professional and knowledgeable. Had us back on the road in no time!! Big Kudos.
Our Highlander encountered a hybrid problem in Durham.
Not long after leaving Durham for Asheville, the vehicle died just east of Statesville at about 3pm.
Upon reaching out to my insurance company USAA for roadside assistance, they informed me that the soonest they could get a tow vehicle there was the next morning, and they weren’t actually sure they could find a tow company to even do that. I performed an internet search for Statesville Tow Company, and J and J Towing was the first to come up.
I called J and J, and they immediately told me they could be there in 45 minutes to an hour. So much for USAA. My wife and I got into our other rental vehicle and continued our tip on to Asheville so we could make our friend’s birthday party on time.
Romeo was on the job immediately. After it became apparent that we mistakenly gave him an inaccurate description of the Highlander’s location, though, he proceeded to go out of his way and drive the interstate until he found it. He ended up not charging us extra for this.
He then towed our Highlander over the mountains to Northeast Tennessee where we live, and dropped our vehicle off at our house.
USAA informed us that a tow to our house would cost $1,500, of which $700 we would be responsible for. Romeo did the entire job much, much sooner for just over $600 total.
He had an outstanding attitude the entire time we interacted with him. Upon finding out that he would have to tow to Northeast Tennessee, instead of complaining about the extra work, he asked his family if they would like to ride with him for an impromptu visit to the Tennessee Tri-Cities.
Great attitudes make short work of tough jobs! We highly recommend him to anyone in need of a tow in his area. Thank you, Romeo!
Great company!! Needed a tow while returning from vacation @ beach. They came to Wadesboro NC picked up my vehicle and delivered to Statesville! Romeo is a PRO!!
THANK YOU!! Highly Recommend these guys!
Terrible service, unprofessional. I called for an update the owners son started cussing and hung up on me. They have my work truck for over a year. I payed 2000 dollars in advance. To this day they have not repaired my truck. They need to repair my truck or return it. I also emailed them and have not received a response. Their excuse is that they are understaffed or sometimes they say they are waiting on parts. Good towing but terrible mechanics, terrible customer service.
These people are outstanding. From Michael answering the phone to Romeo the one and only tow guy. He is amazing and cool guy. Thanks for towing my Tundra to Toyota. Very professionally down. I would recommend them to anyone that needs a towing.
I take all of our work fleet here. Honest work and good diagnosing at a fair price. I have full confidence taking vehicles here. 10/10 would recommend.
Amazing service. Romeo was awesome quick and efficient. They told me they’d be there within the hour to tow it and they got there in less than 30 minutes. 10/10 would recommend
They helped me when I was in a bind. I traveled from MS to here so I could care for my disabled grandparents. My car died on me out of the blue. I was able to jump it off and bring it over to them. They replaced the battery and cleared some other issues I had with my system without me even asking. It was really appreciated!! Best price I could find in town and they were quick with it. Next time I visit and I have issues, I'll be back! Thank you guys again for helping me out.
Would give zero starts if I could. Car sat there for a month. Gave me false hope by saying they could look at it after I towed it from another mechanic. Every week it was a new excuse. They never looked at my car. Car has been sitting there for so long cobwebs began to spread underneath car. Honesty goes along way. If there were good people they would have paid to tow It back to my house considering the fact they never looked at it. Will not being doing business with them in the future. Unless you like unreliability, dishonestly, excuses, people who don’t put you first and have months to wait, this is your place. I’m disappointed in this place expected better.
These guys are top level. The quick communication, fast response and professionalism cannot be matched! The driver had my Nissan Armada loaded and ready to go in under 5 minutes, without missing a beat. This man was on it and had the car dropped at the shop and the keys secured before I could even get there! I was impressed. Would highly recommend this company. Zero complaints.
The team at J&J are great. Honest, thorough, and really knowledgeable. They brought my Chevy Equinox back to life and earned my lifelong business along the way. Thank you team!
I had a wonderful experience at J & J Towing. I walked in around noon without calling for a possible water pump failure. They told me it wouldn't be an issue to drop it off and I was expecting a few days wait time.
Come around 4:30 pm the SAME DAY they called me and told me it was ready! Quick service combined with very friendly employees made my experience great. The guy at the counter even chatted about my car and he offered tons of information about the water pump.
warning warning caution!! took my truck to J&J Towing to be repaired. They said it needed a $4000 Turbo I trusted them that did not fix the problem. They were not willing to work with me on the labor. I fixed the truck myself. It ended up being a bug stuck in the pressure switch. $100 Part, they will not answer my emails or phone calls. I don't think they know what they're doing as far as diesel motors. They had my truck for 22 days.
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