I sincerely do not understand what is happening with Cox Automotive products. I stopped purchasing from Adesa due to a lack of transparency in the Condition Reports (CRs), but looks like I will need to start buy from Adesa again… and now at Manheim, there is a lack of ethics. I once bought 253 cars in a single month, over 180 of which were from Manheim alone, and this issue had never occurred before. I set my proxy bid based on a CR score of 4.3, and there was no mention of transmission issues in the listing on July 7 between approximately 1:40 PM and 2:20 PM. However, on July 8, a car with a CR score of 3.1 and a noted transmission issue appeared on my purchased list. I initiated arbitration and spoke with the responsible person, Amanda (Mandy), who treated me very rudely, accusing me of trying to manipulate information. Similarly, the Stockwave account manager, Charles Morril, made the same accusation. As these are Cox Automotive products, they have no interest in assisting me with canceling a purchase or providing evidence of their error. Instead, not only did they refuse to help, but they also attacked me. I cannot stop using Stockwave, but I will never buy from the Statesville, NC auction again. They tried to accuse me of manipulating or scheming in some way, but they are the ones who engaged in deceit by selling me something I did not purchase. Buyers, exercise extreme caution at this auction!
One of the few auctions that allow you to drive in to find your auction unit. No shuttle needed and QR code routes you to your purchase via Lot Locater app.
Highest compliments to your employee Deanna. She is an awesome human. Bubbly professional personality. Met her on a delivery there, and her customer service was on point. I wasn't even there to give you guys money for a product and she still treated me awesome. I can only imagine the real customer service you guys give to your actual customers
Auto delivery was easy, and the people were friendly. As soon as I arrived i started asking questions. No problems, they just helped get me pointed and checked in correctly.
Great staff working at this location. Especially the folks working on the heavy duty side. I dropped off two 53ft. van trailers and two M2 Freightliner box trucks.
Given the circumstances, the staff was extremely helpful and polite. I had a wonderful interaction with everyone i encountered, and they were quick to get me back into my vehicle and on the road.
Wonderful people and fantastic personal service.. I'm very satisfied with their Condition Ratings , they are accurate and honest.. I've bought lots of great cars there over my 40 years in the car biz.
2022 Chevy Malibu VIN# 1G1ZB5ST8NF187264 has some wild electrical issues GM repurchased this vehicle and I can see they have placed this car at this business to probably dump the problem off. This car will drive fine and suddenly jerk you to a stop and every light on the dash will come on. This has happened multiple times and dealership could not fix. Avoid this headache fair warning.
Was needing something specific that is sold there on sale day and ladies and Guy at entrance were very helpful at trying to find information on my situation. They were all great
They very helpful, never had any issues, most of the staff are friendly not like other manheim locations are rude and not helpful and wouldn’t care to solve your issues when this auction is 10 times bigger than the other ones, front desk ladies are nice and professional. My number one auction definitely a 5 stars ⭐️⭐️⭐️⭐️⭐️
One of the better selections of cars in this area. If you have a problem unfortunately it seems problematic and moves a little slow to get it fixed. Jason the manager is a really good guy and always willing to help.
If the sign says 6am-10pm it isn't alright for the guards to be late. Then charge a battery on a car inside the gate and walk around all slow.. like you don't have a care in the world and you have all day.. I actually drove through the night to be here on time.. and making me wait an hour is ridiculous.. the states regulate how many hours we can be on the road... thanks Craig
Manheim seems so disconnected. There systems don’t speak to one another. The customer service sucks. If you are new and don’t know what’s going on they have zero patience. Mason did a good job but at the same time made it clear he was being curt with me . I’m so over it
Friendly faces, they have Great, hard workers that cleans these dirty cars, they do excellent jobs to make sure they look like new. Only problem, on Auction days the dealers come in such a hurry and they will run you over and not care. They know the auction takes time, why be so rude? ! ?
This is one of the best auction locations to deal with. The folk here -- at least on the motorcycle side -- are laid back, easy to deal with professionals. The extended hours and wide drop off window is especially appreciated.
257 Watermelon Rd, Statesville, NCWaste management service
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