I hired these folks to repo a customer in Fayetteville and they seem to be trying to keep it. Absolutely ridiculous. Both the customer and auction have repeatedly tried making contact to recover property and the vehicle but the repo yard is literally impossible to get a hold of. The gm Kelly said they’ve had issues with the phones but I guess that’s just part of the game. Be careful, these folks are just trying to steal money or your vehicle.
Towed my car and it was not up for repo. Still had to pay a repo fee and messed my alignment on my car.. you would think they would know what they were doing. Very upset because it left me and my family stranded over NOTHING !!!!!
Horrible customer service. I paid my fees. Answer the phone and let me know where I can get my car from. I shouldn’t need an appointment to get my own things. Been calling this number for an hr now.
They auctioned my car off before the ten day max,they failed t to communicate that they set my car off. Long holds on the phone. Has poor communication should be held accountable for the wrongdoings. I also witnessed the tow truck driver driving someone else’s vehicle that they towed roughly through the parking lot driving over potholes.
Amazing service, friendly and fast I was skeptical because of reading previous reviews. I had no issues got an appointment same day and was able to retrieve everything … be mindful how you treat people you have to give respect to get it ..
Thee people are thieves and liars. This company, left a female and a 8 month old stranded in the middle of the city. I Called to see if they had our vehicle was told our vehicle was not on their lot, I knew my car was there cuz that’s the information my bank gave me, so I go there, sure enough my car is in their lot. Asked to retrieve my items, and then was cornered by 3 of there truck drivers and they threatens to tow my vehicle I drove there simply for stating I would report them for theft if they didn’t allow me to get my stuff. The dude at th front gate also made very snarky remarks from the get go as if he was trying to get a reaction out of me. There was a gentleman who claimed to be a supervisor who was really just a tow truck driver, toothless guy who pushed my into my other vehicle and threaten to tow the car I came there when he had no legal right to. I got my car back just to find out they stole my child’s car seat and my wife’s jewelry that was in her glove compartment. They continued to give my family issues when they went there to pick my vehicle up. These people are conmen, thieves and scumbags! STAY AWAY
Worst place ever paid thousands and they still tried keeping my car and wouldn't wat give me my car seat for my kid so I cld take her an appointment I waited month for, saying I had to have an appointment while they were sitting in the office playing on there phones doing NOTHING they're not trying to speak with them there ignorant anf have no business ethics what so ever!!!!!
They hold your car and let the money build they wont let you get your personal stuff ans they hide behind you have yo make an appointment so they can gouge money out of you im calling better business
$100 was stolen out of my wallet and all of a sudden nobody knows anything had to file a claim. They are thieves and liars I would NOT refer anybody to them.
Had to call the police to get the rest of my stuff out the car I knew for sure I had a special ring in there somebody gave me years ago it wasn’t n my stuff sheriff pulled up search car and found it immediately.. they was holding my change too naw gimme all my money !!I need every penny out my car that’s my property . Plus they don’t answer the phone my suggestion is PULL UP ! She gon act like she ain’t know I was out there but soon as the sheriff pulled up she came right out frauds !!
These people are thieves. They had a simple job tow the trailer to its destination. These people used a crowbar broke into my food trailer and stole everything I’m talking about over $10,000 worth of stuff; propane tanks, monitors, inventory, fryers and ovens, equipment you name it. I am currently in contact with compliance who is telling me that it is going to be a lengthy process to investigate what happened. I just want to be reimbursed for all my stuff that they stole as I’m still financially responsible for this.
I NEED MANAGEMENT FROM CORPORATE TO CONTACT ME... I HAVE CALLED AND CALLED, I WANT THE PROPERTY YOU DAMAGED AT MY RENTAL THIS COMPANY DID, STOP IGNORING ME OR WE CAN DO A DIFFERENT ROUTE ABOUT THIS
Where do I start? This entire experience in just trying to retrieve my things from my vehicle was a 1/10. Don’t bother showing manners to anyone but the guy that cleans your things out of your car for you. Shout to him for showing respect the entire and every single time I came in concerning getting my belongings.
1. The short black haired lady was extremely rude when I asked for an answer on what else to to do if my car isn’t “in my name” and proceeded to close the gate in between and walk off and said she’s done talking.
2. There was a bald gentleman with one tooth in the front of his mouth that felt the need to yell at me because I asked for my keychain back.
3. When I called my auto loan company they confirmed that my name was obviously on the account and that they had no idea why they wouldn’t release my things out of the vehicle.
Thank you.
This company towed my vehicle back in October, It is now December and they still refuse to give me my belongings back from the vehicle. When I call about it, if the lady doesn't hang up on me, she lies about the person that cleaned out my car being on family leave so they can't find my property. I have been more that nice and cooperative and patient with them. I have offered to pay double the lot fee to get my stuff but she refuses to give me my belongings. I have recorded all of my calls with them and will be taking them to court.
This company towed my car, ( HORRIBLY I will say, I could see my front bumper scraping the pavement as they were driving off.), the day I tested positive for covid and had to begin Isolation. (Just my luck), I have had severe asthma since I was diagnosed at age 2, my albuterol inhaler was inside of my vehicle at the time it was towed. Upon contacting the agency to try and get an address, so I could find a way to pick up this medical necessity, I was completely stonewalled, the gentleman was unkind and discourteous after hearing of my diagnosis. I tried explaining to him that his attitude was already making a difficult process, impossible, to which he hung up. I understand a confirmed covid case can be alarming, (try being the asthmatic, without her inhaler and confirmed COVID case) but this gentleman forgot he is the face of a company, and the one he chose to show me, was completely unempathetic and unethical. If you have to deal with them I am sorry, hopefully me bringing light to how poorly my situation was handled, will make yours a better process, because I wouldn't wish this company’s flagrant disregard for people, on my worst enemy.
This gentleman also refused to give me their address after I was told that I am not allowed to come pick up my belongings from my vehicle, so after reading all these reviews, I can only hope all of my belongings, ACTUALLY get returned to me, seeing as how this companies trend, seems to be one of “misplacing” belongings, which is just another fancy word for stealing.
This company has THE worst wait times ive ever experienced. I almost asked if they were hiring for help because they need it. Ive been on hold for 2.5 hours. Im still only number 4 in the que. terrible. They need to invest in the call back system.
Great customer service great environment
The chili cheese fries yake u bak to the 90s
The snowballs are the best all kinds of different flavors
This is a great family place and or to relax and fish
The people were more than nice when it came to handling my problem, but when I got my car back from them, they had reported that it was empty upon receipt, but I had accidentally left about $20 (in random change and a $5 bill) in on of the dash compartments when they took the car. When I questioned them about the missing money they had no idea what happened to it and that the car "was empty when we got it" clearly they hadn't emptied it like they had told me they were going to do when they initially took it, because all my other left behind belongings (down to a tissue I had in the door pocket) were all still in there and a quartz rock I kept in the very same compartment was now laying on my floorboard. Also I had just detailed the car and it was pretty close to spotless when it was taken and now its covered in mud inside and out.
This company is horrible. My car was locked when they got it and upon receiving the car there was damage the the driver door as if they broke in to get in. When I called them about it they denied everything and said they had written statements about how great of condition it was in and that it was easy access to get into. I checked camera footage at Walmart which is where they towed it from. They never got in the car then. At their lot there’s no cameras so there’s no proof of how they got into the car and they tried putting it on me saying that once I got the car back home all of the sudden there’s randomly damage to the car. The door is scratched and bent out allowing water to get into it and marks from tools they used to get in along the pillar of the door inside and out. They continued to deny everything. Horrible customer service, rude, and argumentative over the phone. All the damages I now have to pay out of pocket for because of the shady work that goes on with this business. There was also stuff all over the headliner and cigarette ashes on the dash board.
These guys need to hire more people to answer the phones, or stop ruining people's weekends, cause on Monday, it'll take you an hour to get ahold of someone on the phone. I'm the 10th person in queue and it's been well over half an hour, I started at 15. Crazy.
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