This rating is based on customer reviews, inventory size, pricing, and service quality
From recent feedback, Jamroc Towing & Auto Services in Fayetteville, NC scores 94/100. Overall sentiment is very positive: customers cite fast response, courteous and knowledgeable staff, honest advice, and quick tow-to-repair turnarounds (engine/transmission jobs finished fast). Pricing is often described as fair or the best around. Strengths include professionalism, punctuality, and clear communication. Weak spots: a few serious complaints about a driver’s behavior (road rage, offensive language) and some brand confusion with “All Night Towing.” Little info on parts inventory, yard layout, or ease of finding parts.
What clients say about Jamroc Towing & Auto Services in Fayetteville (NC)
Avoid if you’re on a schedule. My tow request was accepted at 7:30 AM for a 9:00 AM shop appointment. After being told it would be 45 minutes, I was hit with four consecutive delays via me calling them over phone and receiving text from Usaa. The driver didn’t show up until 11:15 AM (nearly 4 hours later) and already had another car on the bed. I missed my repair appointment because they kept stringing me along instead of being honest about their capacity. Total lack of professionalism don't accept jobs you can't handle.
Oooh yeah when the drive did arrive there was no apology and he was actually on the phone laughing and joking……
Liiiiiissssen, I truly wanted to Gatekeep this Repair Shop! The Service was excellent and constant communication is the norm...I appreciated that. My car still had a Warranty but, the work wasn't covered! As such, the prices were fair and to my knowledge, the work was done correctly. Ms. C was on top of letting me know the status of my repair and when I could pick it up. This location is not a gathering spot so, drop your vehicle off and come back when they contact you. Great service, great customer communication and worth the money.
The owner was very professional. I called on a Saturday & he came to tow my car for me within 35 mins. Very knowledgeable about the issue of why the car stopped as well. Great customer service!
Excellent. Carrol, who works the phone and directs everything, is awesome and understands life troubles. They had pulled a blown engine in my truck and replaced it very quickly and the cheapest price within 100mi. Very considerate company even made sure my tires had adequate pressure prior to me driving away. The tow truck driver was professional, courteous , and knowledgeable. I hope to never need major repair work again, but if needed I advise you use them for the Tow and the labor. One stop for all vehicle needs.
I had a suburban that we tried everything to get back working! We wasted a lot of money in trying to trouble shoot it ourselves and a lot of towing to no avail. I called Jamroc and they insured me that they can fix it. Reluctantly I agreed since we did not have anywhere else to turn to. IM GLAD I DID. These group of mechanics took their time in making sure everything was checked before letting me know what was wrong! I’m so happy they were able to get my truck back up and running and once diagnosed, it took almost no time to fix! Needless to say, I’m very happy with the service here!
I was stuck in wagram and Jamroc was easy to schedule. 6 other tow companies either didnt answer or couldnt give me a definite answer on whether or not they could come. Jamroc was clear, precise, and proffesional
Jamroc Towing and Services LLC is a notch above the rest! Their customer service is impeccable. Quick turnaround time works well with my busy schedule. #efficientservice
The service was professionally done. Top class! My car looked like new. I would recommend Jamroc to anyone. They made me feel like family. I appreciated the quick turnaround time. Price was right.
I always use this company and the service they offer is A+. Their customer service is beyond amazing. I have used many other places before and none of them compared to Jamroc Auto Services. Trust and believe that what they tell you is what they will deliver, top class service. I am extremely happy at I found this company and I will always use their service as long as I am in North Carolina.
Fast and Reliable service!!!! They are responsive, understanding reasonable! Highly recommended. Have them on speed dial. Thank you Jamroc for your service.
Jamroc is one of the best automotive car sales and service companies in all of North Carolina. Their customer service is phenomenal and the cars are top notch. I have bought several cars from them and I have not had any complaints. They go above and beyond. Try them out and I guarantee that you will not be disappointed. Love Jamroc !!
I was very late and not at the spot at the time I should have due to transportation issues and he(the driver) was very patient and was very understanding of the situation. I really appreciate the caring hospitality he showed. Thanks for all your help
Contacted this company after reading such good reviews to have an unknown vehicle towed from my property. Only to be left disappointed No one showed up, attempted to call back no one answered the phone was connected to voicemail. I had to call another company. I normally don’t leave reviews.
Date of service 8/8/22
I was driving up from South Carolina and experienced a flat tire near Fayetteville. Stuck in the middle of nowhere with a defective spare tire, I couldn't find anyone to give me a tow to the nearby car dealer.
Jamroc Towing was quick to respond, empathetic and their driver Nickoy was great. He was extremely professional and helped resolve my bad situation immediately.
Highly recommend this group to anyone looking for roadside assistance, thank you!
My experience with this company was the most stress free experience I can ask for ... Due to my car situation Tony the driver was very helpful and knowledgeable I can for I recommend this company to anyone if I knew about years ago I would have been a loyal customer!
Yesterday when I left work my vehicle ended up leaving me stranded on the side of a highway. Jamroc Towing service to my rescue. The driver Joshua called before arriving very professional and nice. Joshua took care of my vehicle and answered any questions I had. Thank you Joshua for your time and help. I will definitely use Jamroc services again.
I was stranded in a dark, rural location, and it was hard for other towing companies to look up my location on GPS. I called Jamrock around 11:30 pm ( they close at midnight). They came to me with no questions asked!!! He was patient & explained the issues with me. I will HIGHLY recommend this company for any roadside assistance needs.
This company is absolutely amazing! We had difficulty with getting out car towed based on the parking location. Nickoy persevered and made it happen. He’s extremely nice, professional, and reliable. I highly recommend you use this company!
Not happy at all with ur driver that did not leave my car at the address provided. He left it in an UNSAFE LOCATION and my car was damaged because of this negligence... WORST EXPERIENCE EVER. I only gave that one star since that's the only to post this review... Yall don't even deserve that
Called on a weekend morning when our vehicle broke down. Quick response and perfect service! Thank you for towing at a reasonable price, being very polite and professional, and getting our car to the shop quickly!
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