What clients say about Rivertown Auto Service in New Bern (NC)
Awesome service and very nice people! Ellington industries the company I work for gets company vehicles serviced and maintained here. I even bring my personal truck here for service
Recently purchased new tires & they had best price & service around. I always get my yearly inspection since living here (10yrs). I’ve always gotten professional & courteous service & everything is completed in a timely manner. I will continue to take my vehicle there.
Horrible experience, they left the oil filter loose on our car all the oil leaked out over 2 days. Had them come tow the car back to their shop and they filled the car back up with oil in our yard to drive on to the trailer (never tightened the filter) then proceeded to leak oil all over our driveway and when we confronted them about it we were told they weren’t doing anything about it because it was an accident and then suggested we spray it off with a water hose. This was told to us by the owner himself Marty. Would not recommend
They stand behind their tires.I bought a set of used tires from them & before I could make it home, one of them blew out. I called & talked to the lady behind the counter & she told me if I could make it back there, they would replace it for free. When I got there, they let me pick out the tire I wanted, mounted & balanced it for free with no complaints & were very friendly about it
We stopped in and they were really busy. They told my to come back in the afternoon after my doctor's appointment so we did did. We waited about five minutes and they came and got our van. They inspected it with no problems and we were on our within twenty minutes. We were very satisfied.
This business is always helpful and efficient in their service. They guarantee their work and products within a reasonable time from date rendered. It has helped save a lot of money on used tires.
Excellent shop for Quick Service and affordable price. I can always rely on them to have me in and out, whether it's oil changes, tires, or inspection.
Rivertown Auto is like having a brother that is a mechanic. They are knowledgeable and reasonable. I have had a lot of work done here from inspections to tires to wheel bearings and more. They treat everyone the same.
Great staff. They take care of the customer. Make you feel like they listen and want to find and fix the problem. No fun around and no unnecessary spending.
They change the tires on my car for me. They have done several tile jobs for me over the years I've never been disappointed. They're quick they're courteous and they're very professional I definitely recommend them.
I brought a used tire from this place and it busted while I was driving my car. The owner told me to come and let him look at it. When I went and let him see the tire he was laughing at what I was saying and thought everything was funny. They are very unprofessional, which the wife acted like she had my best interest. Don’t shop here they are poor customer service.
This shop is running by a man who's very down to earth, Friendly and knowledgeable. I had my car inspected there and had some work done on my vehicle and I was quite pleased by the whole experience.
All the way around good service. I had a state inspection done, I'm an inspector myself so I did a pre-inspection. They did not try to sell me something I did not need and they did not try to lie to me and say something was wrong with my car. They were nice courteous and kind, the man who inspected my card didn't even move my seat because he didn't want to upset me out of pure workmanship habit.
My go to place for pull changes and tires. I can get them free at Toyota but who has time to wait for . Marty and David are quick and efficient. They are also very knowledgeable about all makes and models of cars. Their repair prices are very reasonable as well. I’ve used them for over a decade now.
My husband and I were down from NJ, had rented a U-Haul trailer from a different location in Aurora, NC. We spent over 2 hours at the initial location attempting to pick up the trailer, to be told there was nothing they could do and we had to call UHaul. During the 1.5 hours I spent on hold trying to get to the department I needed. I google searched for the UHaul locations and found River Towne Tire & Auto Service. It was confirmed that they had the trailer size we had reserved, they took our reservation number and began working on transferring our reservation to them. It was around a 30 min drive to get back to River Towne, BUT WELL WORTH IT. I was in and out and hooked up to the trailer in what seemed like 10 mins. Come to find out, the initial problem with the first location seemed to be the individual did not know how to read out of state driver's licenses. My information had been manually entered wrong and was not matching my DL. This was quickly resolved by River Towne.
Our first experience with River Towne was so painless that when we had to return the following weekend and needed another UHaul, there was NO QUESTION who we were going to.
I wish I could give them 100 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️. They truly helped in a very stressful situation.
I’ve taken my truck here religiously for the 4 years or so now for yearly inspection, each year it passed until this year, the same guy inspects in every time. This year my truck failed inspection because of window tint being to dark, to be clear I’ve never put tint on this truck and the tint it has it came with from the dealership when I got it. The same guy has passed it for the last 4 years and now fails it and still charges me for the inspection….and said he never inspected my truck before or passed it…..they will no longer get my business ever.
Awesome people very fair pricing and more tires than you can shake a stick at all with great prices. Tell em Joe and Amelia sent you!! In all seriousness these folks have really kept us on the road without breaking us which is super important these days and they are honest and to the point no " well you see your this and that was off and I fixed this" they get you safe back on the road and give you a prioritized run down of what u need to get done next time or the time after that.
Customer Service is awesome. Prices are very reasonable and affordable. They helped my brother with a tire he had gotten a wrench in. Fast and dependable service!!
Needing new tires and state inspection, the process was smooth and professional from walking in the door to driving off the lot. The person behind the counter was knowledgeable in explaining the different options and the work was done quickly and efficiently. All this with the best prices around! Highly recommend.
Great experience! Had an un-plugable large screw in side wall - Was in town for a sporting event with only 30 mins to spare. They not only had the exact make/size tire I needed; they had it installed in 15 mins! Tire looks brand new and was 80% cheaper than a new one!
Ridiculous wait. For 2 tires to change out on the rim (not even putting them on the vehicle) it took an hour. No updates on why or what was going on. Not a single person was there other than us. Lost customers and will make sure we spread the word.
I needed a car inspection and this is the place to go. Located only 15 minutes from my house, I arrived and was told the price. Very cheap and they took my car in right away. 30 minutes or less later I was driving home. I would highly recommend as they do good work and are nice.
Very expensive and I had to take to balance the tires after them for the bad work I think it would have gone the same to buy new ones.
They also cut the screws of the center cap because they were very hard and the problem is not the cut screws but they scraped all the rin
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