This rating is based on customer reviews, inventory size, pricing, and service quality
From recent feedback, Parts Authority in Yonkers, NY earns 58/100 with mixed feedback. Positives: knowledgeable, professional counter staff, good prices for some shoppers, broad inventory and quick sourcing when an item isn’t on hand. Common complaints: wrong parts supplied, uneven customer service (helpful to dismissive), higher-than-expected pricing for others, long counter waits, slower delivery than alternatives, and a tight parking lot. Inventory reliability feels inconsistent. Sample may be limited and could miss newer experiences.
What clients say about Parts Authority in Yonkers (NY)
Rude, nasty staff. Asked a simple question about oil and was treated like I was bothering them. If the staff is that miserable at their job, find another job. Very unprofessional staff.
I recently visited Parts Authority with my manager to exchange front brake components for our vehicle. Unfortunately, the experience did not meet expectations. While the purpose of our visit was straightforward, the staff appeared disengaged and lacked a sense of urgency or attentiveness to our needs.
Customer service is an important part of any business, and a more proactive and courteous approach would have made a significant difference. I hope this feedback helps improve the overall customer experience at this location.
Went to buy brakes for my car and gave me wrong brake pads and rotors. After car was on lift needed to take taxi back and manager was very arrogant, didn’t apologize or want to credit me in any way. New owners and managers not running business well. Wont go back. Shop elsewhere
Miele Auto parts were the best. Amazing how Parts Authority purchased the business and screwed it up. No customer service high prices and you have to wait fir the part. Advance Autoparts is a little better. I am buying Mercedes ML series rear calipers for $65 dollars at the mercedes dealer. Parts authority wanted $99 dollars and that wholesale.Dont waste your time.
Most of the time my mechanics have had to use them, it's been a nightmare. At this rate I ask my mechanics to get my parts from somewhere else or I bring my own. I grew up with it being Miele's and once it changed over it's gotten worse and worse. Gone are the days of a business caring about their customers and end users. Don't believe the hype about "stock shortages everywhere" because anywhere else I have used I have had no issues. Need a part and they need to get in from another location, use Amazon prime, it will be cheaper and chances are it will get there before the parts authority delivery person. The staff doesn't even care anymore which is proof that parts authority has ruined the location as most the staff hasn't changed since the transition.
They are getting two stars only because they are the only local place to me.
I think their service quite frankly blows.
I walked in there today- mind you I was the only person there.
There is a gentleman behind one counter who scans the item and tells you to pay at another counter. There was noone at that counter. I stood there for about 10 minutes and was told "he will be right out" yet this person never came out. I asked him if he could do it as I waited an unnecessary amount of time as it was. This guy told me he couldnt ring me up and had to wait, so I left.
Honestly that was the most ridiculous thing i have ever seen.
Formerly Miele Auto Parts. For the most part everything is the same. The staff added a few new faces. I have been using this place for about 20 years for parts for my own car and their prices for my needs have been lower than Bridge or Auto Zone and the counter staff is more knowledgeable than the others as well. On the race occasions when they did not have the part I needed, they were able to get it for me within 2 hours. The only down side is the parking lot is small and at times there can be a wait due to the customer volume at the counter.
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