Very disappointed in the service since 3N was acquired by VitalShred. We do a once a year bin to clean out files, and it is costing us double what it did in the past. We were actually billed more than 3 times the old amount, but after calling and identifying numerous errors in the invoice, we were able to bring it down some. Charges include a paper invoice fee, even though we were never given an option to receive an invoice by email. Fees and invoicing are very unclear.
Since this company was acquired by Vitalshred it has gown down hill so fast its making my head spin. No one there can answer any questions about our account and we‘ve been repeatedly hit with multiple extra fees and expenses. We have had duplicate charges that could not be resolved and just decided to pay them to avoid the hassle. the last straw was a $52 charge to pick up our empty bin when we canceled out account. Client satisfaction means exactly nothing to this joke of a company. Stay away. You’re better off buying your own shredder.
I'd give them ZERO stars if I could. 3n Destruction was recently bought out by VRC. The woman they have in the office now handling the pick ups is BEYOND RUDE. Definitely has NO place in customer service. Right from the "Hi I'm calling from ...and the reason for my call is". Rude. Rude. Rude. Most definitely lost our business.
Have been trying to schedule a bulk pick up of records for two weeks now. Unable to get a return phone call. Called in today to speak to a manager. No manager to speak to. Customer service was rude and hung up on me when I asked for her name.
Called was told that they are open 10-2 to bring papers to be shedded . Rang bell and called several times no one answered. Went all the way up there waste of time not reliable.
Many years of old documents were destroyed right before my eyes in less than 5 minutes. Having them come to my house to shred was soooo convenient!!!!! From the representative I spoke with on the phone to the representative that came out to do my shredding it was fantastic customer service. For me the convenience and the price couldn’t be better. They also have great prices for drop off to their location. I would absolutely recommend 3N shredding.
Friendly and courteous employees on site where we dropped off our shredding. I would highly recommend this company. We have had them shred documents for us multiple times.
If I could give this company 10 stars I would. From the initial call to find out what services we needed to picking up our boxes for shredding - they did what they said they would do and more. I confirmed what we wanted on Friday and they arrived on Monday to delivery containers and take the boxes to be shredded. Family owned and a local business that we are proud to support! Thank you!!
Straight forward. Confidential destruction of papers, disk drives, magnetic tapes, or whatever you need. One box or 100 boxes of papers, they will shred it for you. I once shredded stuff myself. What a pain! Shredders always break. And even if your shredder works, you end up with giant sacks of confetti. Just take your boxes of papers to these people, pay them a reasonable price, and its done. Your old documents get turned into kleenex, or some other useful product. They gave me great service when I first employed them in the 1990’s, and they gave me great service when I was there today.
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