took car in on very short notice, experienced mechanic contacted me within hours with complete diagnosis and price, was ready next day. Honest, detailed and extremely fair cost. Also stand behind their work for any issue.
Avoid at all costs. If you need a tow and are desperate, many people know to avoid Trev’s. This guy had been taking advantage of people in dire situations for years—you don’t want to see how he does business (yelling at customers, saying you have to pay in cash even though he accepts credit cards—because he knows credit card companies would support customer’s chargebacks.) Trev did diagnostics where he refused to diagnose the car, and still wanted to charge. There was no conclusion—ending up threatening “mechanics lien” and locking up the car.
Car was towed and we were told they were closed at 2:00pm on Friday.. they argued they couldn’t do anything to help us get the car back.. an officer from cp state police spoke to the owner I’m assuming and he arrived and charged us $350. The car was towed 2 hours earlier same day! maybe 6-7 miles away.. honestly just a ridiculous experience!
I have to thank the two gentlemen, that came to my rescue today by towing me out of my driveway after the horrific snow and ice storm we had. They came within 15 minutes of me putting in a request and had me out within 10. They were both very professional, helpful, and empathetic. again, thank you so much!
Extremely dissatisfied with the service at this tow yard. Our family car was towed here after an accident, and we encountered several issues:
High fees: Charged nearly $650, demanded in cash.
Vehicle damage: Upon retrieval, we found the driver's door bent and unable to close properly. The window was left down, allowing snow to fill the car.
Inconsistent safety claims: They used a wheel lift to tow the car initially, but later claimed it was unsafe to drive or trailer off their lot due to "collapsed" suspension.
Refusal of self-retrieval: They wouldn't allow us to bring our own trailer onto their property to remove the car.
Costly alternatives: Offered to tow the car elsewhere for $100 plus per-mile fees, so we could load it on our trailer.
Limited options: Ultimately, we had to let them take the car to a recycler, receiving no compensation whatsoever for a running car.
These practices seem predatory and prioritize maximizing profits over customer service. I would strongly caution others about using this tow yard.
Recently took my 2013 Accord in for a service check and oil change. I left confident that the job was completed well; and that my car was in good shape. Not only is their service good, but Trevor and his office staff are professional, friendly, and accommodating. My introduction to Trev’s was the result of a AAA roadside assistance call the responded to. I consider that a lucky day for me and highly recommend this business!
Rear brake service and leaking tire repairs were completed in a timely manner, as always. Trev's continues to be a fast and efficient service group. It is appreciated.
I inadvertently missed an appointment I had made for service to my vehicle. I called Trev's Automotive to apologize for missing my appointment, and to reschedule it. Trevor was extremely accommodating and got my vehicle in for the service quickly. The personnel were polite and very professional. I have used Trev's Automotive for several years and trust them to do the job correctly.
Trev's serviced my 2016 Chevy Silverado. Fast great same day service. I have been bringing my car and truck work to Trev's for over 20 years and Trev's has always been reasonable and given great service. I highly recommend,
Trevs came out and towed my truck under AAA. The driver, Rob, was a real class act professional,. one of the nicest, funniest and knowledgeable tow truck drivers I have met. You could tell he knew what he was doing and had my truck towed to the repair shop quickly. I would count on Trevs again in a heart beat for towing again.
RUN AWAY FROM TREVOR AND THIS FACILITY!!!! GOT AN INTERSTATE BATTERY ON 7/18 (TWO MONTHS AGO) FOR OVER $200 AND THEY ARE REFUSING TO GUARANTEE THIS! ACTUALLY TREV SAID "IN 40 YEARS I'VE NEVER HAD AN INTERSTATE BATTERY DIE." THEN TOLD ME I WAS DIFFICULT- AFTER I TOLD HIM THE EXTERNAL BATTERY CHARGER SAID THE BATTERY FAILED- SEE PICS ATTACHED. WHEN HE SAID IT WAS MY FAULT AS I PROBABLY LEFT THE TRUNK OPEN, I SAID NO I DIDN'T AND SHOULDN'T HAVE TO PAY FOR A JUMP OR TOW HE HUNG UP!!! I GUESS A FEMALE ISN'T SUPPOSED TO ASK LOGICAL AUTOMOTIVE QUESTIONS. THE BATTERY IS THE ISSUE AND THEY REFUSED TO ACKNOWLEDGE THIS WAS POSSIBLE! I CAN'T EXPRESS HOW UNPROFESSIONAL THIS BUSINESS IS!!!
UPDATE: AAA CONFIRMED IT'S A BAD BATTERY (SEE PIC BELOW) AND NOTHING ELSE. ALSO THAT TREV'S PUT IN THE WRONG TYPE OF BATTERY. MY CAR NEEDS AN EFB BATTERY, WHICH AAA DIDN'T HAVE. TOOK THE CAR TO THE DEALERSHIP WHO ALSO CONFIRMED A BAD BATTERY AND THAT TREV'S PUT THE WRONG BATTERY IN MY VEHICLE! TREV'S NEEDS TO OWN UP TO THEIR BAD BUSINESS PRACTICES AND REFUND MY MONEY!
NEW UPDATE: SEE ATTACHED PIC. TREV PUT THE WRONG BATTERY TYPE IN AS PER THE DEALERSHIP. THE CORRECT BATTERY FOR MY CAR WAS AN EFB (ENHANCED FLOODED BATTERY), AAA EVEN KNEW THIS! THIS BUSINESS IS A JOKE AS THEY DON'T EVEN LOOK UP WHAT TYPE OF SPECIFIC BATTERY YOUR CAR REQUIRES. THEY JUST THROW IN WHATEVER AND UPCHARGE!
Trev is very attentive to his customers and their needs. He is very friendly and takes the time to explain things to his customers.The mechanical work is excellent. His prices are fair and reasonable, and there are no surprises when the job is complete. Keep up the good work
As always Trev to the rescue! We’ve been bringing our cars to Trev for over 20 years and know we are in good hands. The repairs are made in a timely manner and Trev always gives us a plan for any future maintenance we should be anticipating. Thanks Trev
Trev is the best. We have been going to his shop 17ish years!
Prices are fair. Service is the best. Trev has ALWAYS gone above and beyond.
So reliable.
It's nice to know there is a "safe" place to take all of our cars for repairs!
It's been two years since I first had my car serviced by Trev's, and I have been going there ever since for all my car needs. Still one of the best around in my book.
This is the first time for me, but my partner has used Trevs in the past. He is pleased with the work they do, keeping him informed, and good pricing. His #1 go to for auto work. Trev explained everything thoroughly, completed the work quickly, and is reasonably priced. A good and honest mechanic. He is now my #1 go to also.
I have gone here several times for car issues. Every time I have been more than satisfied with their work. I just got my car back recently from them after having a driveshaft issue. They got the car back to me on the soonest date they had estimated and the car is running great. Thank you Trev!
Dealership couldn't figure out the problem. Decided to bring the car to Trev's. After I first contacted Trev's, I brought it there the very next day and within a couple hours, they figured out the problem and I already had my car back. Amazing fast service! Highly recommend!
Recently I went to Trevs to have my brakes checked after being told by a National dealership that replacement at 38000 miles was recommended. I had been experiencing no brake issues prior to this point. Trevs checked all four brakes and informed me that I still had 50-75% brake life left. Thank you Trevs for saving me hundreds of dollars on replacement brake pads but more importantly for your Honesty. That trait is very rare in the automotive repair business today.
Thank you Trev’s Automotive! I needed a car towed to the dealership and you “got ‘er done!” The driver was polite and professional. Five star service all around.
Trev was extremely polite and was fast in fixing my car! He doesn’t jerk people around with higher prices, he is extremely fair! Highly recommend Trev’s! My entire experience was positive… I should mention I know I had a laundry list of things wrong with my car so I was expecting a couple thousand dollars… my total was only $836! I happy cried. Thank you Trev for everything, my car runs beautifully!
Trev is an amazing human being, he's a wonderful businessman and treats his customers as family. I recommend Trev Automotive to anyone and everyone. Great service above the top mechanics. The tow service alone is an award-winning service. I can't remember how many times he's helped my reckless teenager, friends, and family. Honest rates with pricing, willing to tell you when not to invest in a vehicle. He has saved many of us from spending money on something that doesn't need to be fixed. Honest, sincere, great service. I always tip my mechanic and have a great report with all of them. I love this garage and all who work for Trev.
Always curteous, trustworthy. The boyfriends family have gone there for years. Only great places generate that kind of loyalty (; Took a vehicle there yesterday I am considering buying. I know I will get all the info I need to make a good decision. 👍
2/23/23 Edited to say I added 3 photos of the approach to Trev's. There was a question where the entrance is, hope that helps.
I was in a complicated situation this past weekend as my car had broken down while in the Albany area, while driving through from Buffalo. My car was inoperable and needed to get back to Buffalo, so I contacted AAA. Three other companies had declined the job, but Trevs not only took the job, but was great to work with at every stage. The shop reached out to me to confirm every detail and Chris, the driver, arrived within 50 minutes of their taking the job. Chris was very helpful throughout the entire process, the truck was quite well maintained, and I was back in Buffalo in relatively little time. They could very easily have turned down the job, but they delivered in every respect, making a very stressful and logistically difficult situation much easier to handle.
I'm a new customer. I had heard good things about Trev's so I gave them a try. I was pleasantly surprised. They treated me with respect and listened to my concerns. The work was performed properly and quickly. They have earned my trust! I will be a regular customer from now on. I wouldn't consider going elsewhere now that I've found the BEST!
Great customer service. Honest, fair and accommodating. I am always made to feel comfortable discussing repair work and Trev provides an honest assessment of work required or not needed.
The quality of work is outstanding and I have been completely satisfied with my experiences at Trev's.
For the past 9 years I have taken my cars to Trev's Automotive for repairs and maintenance. Each and every time I was not disappointed. I received professional, courteous and prompt service from Trev and his staff. I do appreciate the time Trev takes to answer questions so you can make informed decisions. I recommend Trev's Automotive to everyone!
I am a long time Trev customer. I am always treated fairly and his entire team is competent, professional, and skilled at what they do. His estimates are accurate and his prices are competitive and the work on my many cars has always been done correctly and at a fair price. I recommend his shop without reservation.
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