I am a loyal customer who is being billed $638 per year, almost $300 more than other local providers ($350 - I shopped around) and more than $200 more than a new customer to their company ($411 - I went on line and requested a quote). What a betrayal and slap in the face. When I contacted them, it took an hour or more of my time, first waiting for live chat, then waiting for a live agent, only to have my call dropped while I was on hold while the agent was looking into a resolution, with no call back.
Shout-Out to the Amazing Team at WM!
The team at WM provides excellent customer service and is always ready to assist with any needs or concerns. Their responsiveness and professionalism consistently make every interaction smooth and positive. Whether it’s resolving issues or offering helpful information, they always go above and beyond to ensure customer satisfaction.
A big thank you to Jackie, Walter, Jeff, and the rest of the incredible team at WM — your hard work does not go unnoticed!
This is the worst company. DO NOT USE THEIR TRASH SERVICE. It is impossible to get anyone on the phone from their company and when you do their customer service is rude and won’t listen to you. We have been trying desperately to contact anyone at the company and no one will pick up even when you call during their business hours. Worst company I’ve ever had to work with. Use any other service besides this one. It might be fine at first but as soon as you have an issue it’s impossible to get it fixed because no one will pick up the stupid phone. Skip this and get a different trash pick up service
We have used WM for years. Recently I have seen Butler Disposable picking up our trash. We pay a lot of money for WM. Neighbors pay half the price for Butler. I am seriously looking to change to Butler in the next quarter. There is no need to pay your price if another company can do the job
Waste Management has a very good website - easy to navigate & use. Very responsive when contacted. Their field personnel are efficient, punctual & neat.
You guys are super reliable and I give you 5 stars for that. However, my recycling container is damaged & I’m having no luck getting it fixed/replaced thru your corporate. I've been trying to get this taken care of since November 2023. It's now August 2024. What do I have to do? My recycle bin was at the curb for 8 solid weeks!
Waste management is incredibly easy to deal with. Their website is super easy to use and has everything I need to do business with them. They are good about sending texts when services will be delayed due to a holiday…always keep me informed. And they are always prompt and on schedule with pickups.
I have only been a Waste Management residential customer for a couple of weeks. I left my previous trash pickup provider after some bad business and billing problems. After signing on with Waste Management it's like a breath of fresh air. The sign up process was quick and painless. I like the month to month billing, and I love receiving monthly invoices to my email. I hope to have many years of positive service from my local Waste Management team.
I don't know why I am being asked to review this facility as I've never been there. I do have my residential garbage and recycles handled by WM and have never had a problem.
Very reliable and always on time. Prompt to meet demands too. I had a wheel come off a can when I first signed up and they had it fixed the next day. I have had the service since about August 2022.
It's refreshing to call customer service and feel that you are heard. WM excels in customer service. We are seniors on limited income and WM always works with us to keep their service within our budget. Thank you WM!
3 time around the building after loading at scale lady sent me back to dock for more weight seriously it's time wasting practice and hilarious if your staff doesn't work accurately why drivers suffer because of you
Very unorganized place to pick up a load , there is plenty of room to go around this waste trucks but I guess we all have to sit and wait for no reason!. You will probably have to re weight your load because they don’t seem to know approximately how to legally load trailers , apart from that it’s a Fast loading and
Friendly stuff !!
The containers are not returned to their proper locations after pick up and debris is littered in the parking lot after dumping. If there is a delay to reach the containers due to another vendor at the loading dock, the driver's tolerance is short and we lose a pick up. This has led to overfilled containers due to the missed pick up and additional charges from the overfilled dumping the next scheduled time.
4642 Crossroads Park Dr, Liverpool, NYRecycling center
717 Old Liverpool Rd, Liverpool, NYAuto repair shop
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