WM - Recycle America Syracuse MRF in
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Address:4550 Steelway Blvd S, Liverpool, NY, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Waste management service
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Website:
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Zip Code:13090
Working Time and Location
What clients say about WM - Recycle America Syracuse MRF in Liverpool (NY)
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I am a loyal customer who is being billed $638 per year, almost $300 more than other local providers ($350 - I shopped around) and more than $200 more than a new customer to their company ($411 - I went on line and requested a quote). What a betrayal and slap in the face. When I contacted them, it took an hour or more of my time, first waiting for live chat, then waiting for a live agent, only to have my call dropped while I was on hold while the agent was looking into a resolution, with no call back.
Jan 08, 2026 -
Service is good. But only 3 stars because the price increase is quite large and they are quite a bit more expensive than their competitors
Sep 24, 2025 -
Shout-Out to the Amazing Team at WM! The team at WM provides excellent customer service and is always ready to assist with any needs or concerns. Their responsiveness and professionalism consistently make every interaction smooth and positive. Whether it’s resolving issues or offering helpful information, they always go above and beyond to ensure customer satisfaction. A big thank you to Jackie, Walter, Jeff, and the rest of the incredible team at WM — your hard work does not go unnoticed!
Sep 24, 2025 -
This is the worst company. DO NOT USE THEIR TRASH SERVICE. It is impossible to get anyone on the phone from their company and when you do their customer service is rude and won’t listen to you. We have been trying desperately to contact anyone at the company and no one will pick up even when you call during their business hours. Worst company I’ve ever had to work with. Use any other service besides this one. It might be fine at first but as soon as you have an issue it’s impossible to get it fixed because no one will pick up the stupid phone. Skip this and get a different trash pick up service
May 13, 2025 -
We have used WM for years. Recently I have seen Butler Disposable picking up our trash. We pay a lot of money for WM. Neighbors pay half the price for Butler. I am seriously looking to change to Butler in the next quarter. There is no need to pay your price if another company can do the job
Feb 18, 2025 -
Reliability has been questionable over the past 6 weeks when delays have inconvenienced our area and pickup has been rescheduled 3 times.
Jan 14, 2025 -
I had a recliner and old chair that I needed picked up! Waste management came back the next day and disposed of it.
Dec 11, 2024 -
Waste Management has a very good website - easy to navigate & use. Very responsive when contacted. Their field personnel are efficient, punctual & neat.
Aug 22, 2024 -
You guys are super reliable and I give you 5 stars for that. However, my recycling container is damaged & I’m having no luck getting it fixed/replaced thru your corporate. I've been trying to get this taken care of since November 2023. It's now August 2024. What do I have to do? My recycle bin was at the curb for 8 solid weeks!
Aug 20, 2024 -
Waste management is incredibly easy to deal with. Their website is super easy to use and has everything I need to do business with them. They are good about sending texts when services will be delayed due to a holiday…always keep me informed. And they are always prompt and on schedule with pickups.
Aug 13, 2024 -
I have only been a Waste Management residential customer for a couple of weeks. I left my previous trash pickup provider after some bad business and billing problems. After signing on with Waste Management it's like a breath of fresh air. The sign up process was quick and painless. I like the month to month billing, and I love receiving monthly invoices to my email. I hope to have many years of positive service from my local Waste Management team.
Jul 23, 2024 -
I don't know why I am being asked to review this facility as I've never been there. I do have my residential garbage and recycles handled by WM and have never had a problem.
Apr 24, 2024 -
Very reliable and always on time. Prompt to meet demands too. I had a wheel come off a can when I first signed up and they had it fixed the next day. I have had the service since about August 2022.
Jan 25, 2024 -
It's refreshing to call customer service and feel that you are heard. WM excels in customer service. We are seniors on limited income and WM always works with us to keep their service within our budget. Thank you WM!
Jul 19, 2023 -
3 time around the building after loading at scale lady sent me back to dock for more weight seriously it's time wasting practice and hilarious if your staff doesn't work accurately why drivers suffer because of you
Jul 07, 2023 -
Very unorganized place to pick up a load , there is plenty of room to go around this waste trucks but I guess we all have to sit and wait for no reason!. You will probably have to re weight your load because they don’t seem to know approximately how to legally load trailers , apart from that it’s a Fast loading and Friendly stuff !!
Nov 16, 2022 -
Great timely service. Goid notes and communication when services is changed due to holidays. Never leaves a mess on road from debris.
Nov 03, 2022 -
They are very helpful and took the time to tell me where a nearby atm was
Jul 31, 2022 -
The containers are not returned to their proper locations after pick up and debris is littered in the parking lot after dumping. If there is a delay to reach the containers due to another vendor at the loading dock, the driver's tolerance is short and we lose a pick up. This has led to overfilled containers due to the missed pick up and additional charges from the overfilled dumping the next scheduled time.
Sep 16, 2021
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