Burdick Chevrolet Buick GMC in
Cicero Township (NY)

What an Easy process. I knew what I was looking for and knew what you had available. I worked with Chris Steele to narrow it down. Once I made my choice. The process of trading my car in to getting the keys to my new was easy and quick.

I made an appointment for service and they all seemed lovely over the phone, at first. The service appointment was not actually made, and when I called to confirm (4 times), I was never offered a new appointment. They kept telling me they would call and they did not call once.

I had an excellent experience at the dealership working with James Radford. I walked in thinking I had an almost impossible situation: getting out of my current lease 12 months early and into the truck I had been hoping for. James never hesitated or brushed it off. He was extremely professional, patient, and clearly willing to go the extra mile to make it happen. James was transparent, easy to communicate with, and worked beyond expectations to get me exactly where I needed to be. The entire process was smooth and efficient, and within 24 hours I was driving away in the truck I wanted. I truly appreciate the effort he put in and would absolutely recommend working with him.

This is the Fifth vehicle that I have purchased from Drivers Village and every time it’s a better experience! We could not thank our salesman Roy enough for everything he has done for us over the years. His experience and charm make every deal that we have done with him over the years keep us coming back. So with that being said we will continue working with him and Drivers Village making our memories last for years .

So, after the dealership finally honored checking my vehicle and repairing the issue from the test drive, free of charge, I inquired about the money they charged me for the diagnostic they ran the first time(when they weren’t supposed to but the manager they called was less than helpful). I asked about getting the money back and the service guy told the woman I picked my keys up from that they would have to cut me a check. I called a couple times since then to ask about my refund and nobody ever calls me back. It’s clear that they plan on just keeping my money. Way to treat customers.

James (Jimmy) was very helpful with all of the changes to my new lease! He sat with me in my new car and went over all of the new features and helped me feel comfortable with everything before I left. I love my new Trailblazer! Handles very well!! Thank you Jimmy and Burdick Chevrolet!

First stop was Volkswagen where I told them I wanted to look at a couple cars at Chevy before I made a final decision. After telling me there was no way I was going to find what I wanted at Chevy, I was introduced to Anthony who indeed found me EXACTLY what I wanted. I had some non-negotiables for a new car that Anthony made happen. The process was smooth, professional yet entertaining, and efficient. Highly recommend Anthony and the rest of the team at Burdick Chevy when looking for a new car!

I went to burdick for a service appointment. I found that everyone was very professional and kind. From the moment I got there to the moment I left, I felt that everyone just wanted the best for me and my safety with my vehicle. Thank you again for everything!

It was a great experience buying a car here. They were helpful but not too pushy. Lots of options. I found exactly what I wanted. Very smooth process. Thanks Tony!!

Kenny, my car salesman, sold me my 2025 Buick Encore Gx ST in late September, my first car. He made the whole process extremely seamless, and made sure to be thorough with any and all information he or I needed. Kenny is EXCELLENT, and I would recommend him to anyone looking to buy! He will take care of you and make sure you get the best care possible as your rep!

Just purchased my third vehicle from Drivers Village and yet once again the experience was stellar! From the virtually almost immediate follow up to my internet inquiry to engaging with a truly professional, no pressure, sales representative I couldn’t have scripted the engagement better. Well done! Highly recommended!!!!

Will not be giving Burdick my business ever again! I’ve been bringing my vehicles to Their Chevy/GMC service department for years and never had a problem once! That is until today. GM was running a promotion where if you buy 3 tires you get the 4th tire for $1. That’s a pretty good deal and it turns out I needed tires for my truck. I was online on GMC’s website Saturday morning searching and found the tire I wanted. It was too late to schedule an appointment for same day so I scheduled one for Monday 12/1 at 9:15 am. I got my credit card out expecting to pay for the tires and service in order for them to confirm my appointment. However, when I clicked through the pages to confirm it said that I can only pay when I drop the vehicle off. Fast forward to today 12/1, I drop my vehicle off and am told the tires weren’t ordered and that special is no longer available. After going back and forth with the advisor and parts reps, who were very nice and tried to help, I was direct to the service manager, Dave Cooley. From the beginning I could tell he didn’t want to help me and he only wanted to get me out of his service department. He said that GM wouldn’t honor it so he wouldn’t be able to help me. When I asked why I was able to make the appointment with the sale he couldn’t speak to that and only said I should have paid for them on Saturday. But how am I supposed to pay for them if the GM online store won’t allow you to purchase tires up front? I asked him what he would do to help make the situation right as a GM employee and he told me he works for Roger Burdick not GM. Funny because last I check you are still a representative for GM. He then told me he couldn’t lose $335 on a tire to keep me as a customer and asked me to leave. Well, Burdick has now lost much more than that $335 because I will be taking my vehicles elsewhere and make sure all of my family does the same!

Arrived at 0745 for routine oil change/ tire rotation and transmission problems (on going). Was told yeah tech can’t look at transmission because he’s busy. I told him that was their problem not mine the appointment was made well in advance. No call prior asking to reschedule. Finally got the oil change done at 430 and I picked up at 5:00. Was told they would call when tech was available. I will call GM if not contacted by Friday.

Burdick GMC Service Department performed services that were not agreed to. They also did not perform services that were agreed to. They did not answer repeated phone calls in which I was asking as to when my vehicle would be repaired. I had to physically drive to their location to find out. They also double billed labor on my brake/rotor service. Purely unprofessional. 11/2/2025 Update John ( a sevice manager) reached out to me after he saw my review and stated that he would talk to his managers and get back to me. It's been two weeks since I last heard from him.

experience wasn’t very professional but i was excited to get a newer car so i didn't let it bug me! I got a equinox 3 months ago 20,000 miles, only 1 key fob and burnt pretty badly had to replace the batteries on it twice and it still doesn’t always unlock/lock my car which is a safety concern and i was told a new key fob would be 400$ or i’m SOL, dash reset twice, moving forward i notice problems with the car accelerating immediately vibrating/rumbling noise i try to contact someone while its still under the 30 day warranty no answer conveniently enough until after my warranty lol then i got super busy with school and work so dealing with the car was the last of my concerns and shouldn’t even be on my list but I will say if you are a first time car buyer or looking for something new i would highly recommend kia i went there and got approved for a 2025 kia Sorento for the same price as my pre owed equinox but that was my fault for not exploring my options. I will see what i can do to get out of this bad situation and into my dream car!

Great dealing with Bob and Burdick. Very easy transition to new car. Bob did a great job with all the paper work and transfers of registering plates ,insurance and all the extras. Thanks again! And I love my 2026 GMC Terrain.

Chris was wonderful. He had plenty of time for my questions. Gave me good deal, was easy to communicate with. Love my new blazer!!

Ian P and Burdick GMC made purchasing our new GMC 2500HD quick easy and enjoyable. Ian was knowledgeable and friendly. The process from start to finish was flawless. We would definitely choose Burdick GMC again in the future.

Tony and the sales team at Burdick Chevy did an excellent job . They were all knowledgeable and friendly making my buying experience hassle free!

I just purchased a Chevrolet tracks from Burdick Chevrolet. I dealt with Andy and he was superb. He was professional. He was kind and respectful and never did I feel pressured. He walked through each step of the way explaining to me what each part of the process was going to be like. He made me feel comfortable and valued. I would definitely recommend this dealership as well as Andrew Martin.

I have worked with Roy from Drivers Village for many years. He is always very professional and helpful in working with me, my family and friends when purchasing vehicles. I’ve referred Roy to a lot of my friends, family and coworkers over the years and they are always appreciative and happy with their experiences. Roy is the best in the business!!!

Very nice people, I knew what I wanted from my online search, I went in asked to see the vehicle, took test drive. I told Justin I would be contacting my bank and I would be back in touch. I wasn’t pressured, I wasn’t steered away from what I wanted. It was really a very easy, stress free experience. Went in on Saturday, drove my Equinox home on Wednesday! Thank you Justin and Jim!

Ian Puglise is one of the nicest and easiest people I've ever worked with when buying a car. I had a really good experience at Drivers Village, my Dad bought a truck years ago from one of your dealers and he was happy. So they were one of my first choices. I glad I went there.

Tony Angelo was great to work with. He made the process extremely easy without the pressure that can sometimes come with shopping for and buying a vehicle. He showed me the vehicle that I didn't know I wanted until I saw it 😁Everything went very smoothly. I would definitely recommend Tony and the team at Burdick for a job well done. I love my new car!

I worked with Gabe Holloman to get into a new vehicle. He was awesome, very knowledgeable, professional, and transparent. I would recommend him to anyone looking to have a smooth experience with no issues.

I had the pleasure of dealing with Roy Heath during my buying experience ! Very knowledgeable, knows his numbers , & keeps a smile on your face the whole time. We had our 9 month old daughter with us and he made it feel at home and relaxing when other dealers might see you as a bother. We had papers signed that day and picked up my new truck shinny off the lot. 10/10 would recommend !

Found our new family car at Burdick Chevy. Jim was our salesperson and is absolutely phenomenal. He was able to find us a vehicle at the price we needed to pay. Entire experience was satisfying. Highly recommended!