Beware that their Organic Triple Washed Baby Spinach in large plastic container has still dirt on the leaves. If you still eat them, wash throughly yourself.
Used to go there all the time. But they changed the policy on beer purchases. Now even obviously senior citizens are required to show ID when buying beer, not just required to enter their birthday into terminal.
Apart from being a further step toward societal infantilization, it is worth knowing that the policy does not apply to the WF wine store NEXT DOOR, nor have I ever seen any weed smokers outside the store--many of them obviously under age--to move away.
Fortunately the neighborhood doesn't lack alternatives with saner policy.
This store doesn’t have a microwave and the cashier was unfriendly. Though I like that their assortment is bigger than in Whole Foods on Wall Street. They have small deserts for 2$
I enjoy this grocery store as an option in our neighborhood. Their produce is excellent. Their variety in prepared foods, cheese and frozen foods is the best in this whole neighborhood I think. It beats Key Food and Trader Joe’s by miles. I enjoy the self serve food bars, these I do find pricey but sometimes I need the convenience. Their produce store also has a nice vibe to it and their self care section is quite good.
Absolutely Disgusting!!! Just came home
With some things and the jelly is rotten!!! I called them cause I walked all the way home
So I wanted to see if they can replace it-delivery and they can care lesssss. Horrible service and disgusting products!!! I have to keep this nasty poison with a receipt at home until I get a chance to walk back there
It is a clean friendly environment I was welcomed by polite staff and delicious aromas, quick service and well priced food . I'd definitely enjoy another visit .
Good selection of organic produce, food selection is very good. I think the cheese selection at other locations is more diverse. The bathrooms though were very dirty. I did tell one of the staff and they were quick to jump on it. But I think their restroom location is poorly placed, too close to street, should be deeper inside store or better maintenance.
Those sale prices aren't real. Clerks constantly ring up produce incorrectly and I've been overcharged multiple times. I can't keep track of every item they're ringing up while I also have to bag (they won't do it). I don't notice it on the receipt until I get home, and then it's too late.
I had an extremely disappointing experience at Whole Foods today that left me feeling uncomfortable and unwelcome.
I live upstairs from this store and shop here regularly - it's my go-to grocery store. Today I was purchasing just 9 items, mostly inexpensive products, and chose self-checkout since I had so few things. During checkout, I asked an employee about figs since I wasn't familiar with them as a foreign customer. Her response was dismissive, saying "You don't know what figs are?" in a tone that made me feel stupid for asking.
She then proceeded to ring up a more expensive packaged version instead of helping me with what I actually wanted. When she saw my total was $37 (discounted from $42.19 with my Prime membership), she made a comment questioning why I was only paying "30-something dollars" for my items. This was incredibly rude - does she expect every customer to spend $100+ on regular daily shopping? It was only 9 items!
She then claimed I was using my shopping bag inappropriately and called over another employee to go through all my groceries together. After they rifled through my 9 items and confirmed everything was legitimate and reasonably priced, I told them their behavior made me uncomfortable. Instead of apologizing, the employee offered to "re-scan everything" and denied making the comment about my total being too low, despite having just searched through my belongings.
This felt like discriminatory treatment, possibly because I'm a young Asian customer. The whole experience was humiliating and completely unnecessary. As a regular customer who lives in the building above and shops here weekly, I've never experienced anything like this before. The assumption that there was something wrong with my modest grocery purchase was insulting and unprofessional.
I expect better customer service and more respectful treatment from Whole Foods employees, especially for loyal customers who shop here regularly.
Sheila was such a amazing help while I was there, I was from out of town and it was my first time at Whole Foods and she helped me find everything I needed, I can’t wait to come back and visit, me and my husband and family had a amazing time and was able to save so much money buying out by getting everything we needed there
This Whole Foods off Broadway is humongous—seriously one of the biggest we’ve been to. It’s clean, well-stocked, and has pretty much everything you could possibly need, from fresh produce and bakery items to a huge hot bar and ready-to-eat meals.
The layout is spacious, so even when it’s busy, it doesn’t feel too overwhelming. Tons of checkout lanes (including self-checkout), and everything moves pretty efficiently.
Great spot for groceries, a quick bite, or just wandering the aisles in awe. Bonus points for being super convenient to nearby subway stops.
I have been loyal to WFM since they merged with Fresh Fields in Philadelphia decades ago. Organic foods are VERY important for my health. Unfortunately, within the past two months, I got sick from their chicken products from two different locations. A few weeks ago, I bought raw organic chicken pieces from the 98th Street location and prepared them that evening. Both my roommate and I ate them and had indigestion. Normally, my rule is if a vendor’s product makes me ill, I do not purchase from them ever again. However, I gave WFM a second chance.
Last week, at the 14th St location, I bought chicken from the hot bar and had it for dinner that evening. My stomach was upset that evening and for the next day. What a painful disappointment.
As far as uptown WholePaychecks go, this spot is far superior to the Harlem spot. And by that I mean the service and layout.
The butcher and fish counter associates are both serviceable and much better than the zombies in deli/premade (consistently the most attitude). 80% will give you stank face, 18% indifferent and on rare occasions, a unicorn will be spotted, the one who’s actually care about good service. Still, it’s better than 125th branch’s 99% stank face average.
The product here is standard WF. On occasion, they’ll have a good selection of grass fed Venison and Bison and Pasteur raised meats. There’s a few local items in some departments.
The 12 for $12 oyster Friday is the move, get here before 2pm. The words out and there’s a few grandmas who literally come to buy the entire stock out. The early bird catches the worm.
They always run out of their branded coconut water (pink one) so when you see it out, grab some because it’ll be days until they put more out. You’re welcome.
The service overall and checkout associates are hit or miss. If you remember WF before Amazon and before they came to the city and expect that level of service & quality- then you must have just came out of a Time Machine. That ship sailed a decade + ago. The vibe here is mostly indifferent, with an occasional mid level of job efficiency.
Sundays are a mess. Tuesday’s looks like an apocalypse hit the store. It’s usually the last day of the sales, which means most items are gone. If ya didn’t get here on Monday, it’s a wrap. If pastrami is ever on sale at the deli counter, get there the first day- Wednesday because it’s gone by Friday and they never seem to restock.
Checkout is 1000% faster than 59th street and Harlem. The self checkout is the hero but you knew that already, didn’t you Chad?
Not sure what is happening with Whole Foods these days. I visited 2 locations and found empty shelves of the staples they usually carry. This was my go-to Market for vegan and plant-based options. These days the options are scarce. I inquired about the vegan scones and was told they were out of the necessary ingredients to bake them at both locations. Another customer told me they haven't been baking them for a while now at this location. Smh so disappointed. It used to be that the city locations were the best not anymore. I'll stick to the outer boroughs and hope that they don't change.
Staff is very attentive and the doctor was very informative, they were able to work with my schedule and even squeezed in a whitening for me ! Highly recommend Zen dentistry
Okay, let me tell you about this place. For me.I look around and there's nothing here that I want to eat. I go down every aisle and there's nothing there even remotely has my taste buds thinking wow that looks good, The hot buffet... there's hardly anything there that I want to eat. I'm a normal guy that eats normal food and this is NOT a normal place for normal people. This is a place for people who are watching their health with a magnifying glass. Everything needs to be seasoned and there is nothing there that even looks recognizable most of the time. The only person enjoying the food here is the owner in the back eating a beautiful pastrami sandwich
Perfectly stocked over two floors. Had everything I needed. Check out staff were helpful in suggesting I join Amazon Prime to receive a discount on several of the items purchased. Customer Service did what she thought was best not what I requested. Apologized and asked if I’d mind leaving what she’d done. I will go back as it’s near TJ Maxx and a Duane Reade. Also Home Goods. The fresh fruit was still good as I visited late near closing time. Loses a star as the security guard was smoking outside the entrance so I had to walk through the smoke to get into the store. Store was moderately clean. Fast and efficient. Staff. Shout out to ENMANUEL - helped me find a few items and a new alternative to one no longer sold. Polite and had a lovely welcoming smile. Offered to check for a different size but it was closing so I just bought the smaller one as I’ll return soon.
Sorry about the random item photos! I’m British and we don’t have as good a selection!
The food is terrible; it used to be so good. Now everything is overcooked and flavorless. My daughter ordered the chicken, and it was inedible. I had the salmon, which was hard, dry, and lacked flavor. Additionally, why do they hardly ever have organic chicken available?
Also, the shopping experience is horrible with all the online shoppers, yet when you shop online, they always send you stuff that's bumped or t. If you order organic products, they always want to substitute them for something else.
Is Whole Foods disappearing? Is it becoming just a random supermarket? It's too sad.
As an Amazon Prime Member, I usually get delivery. However, I decided to go on a Sun morning and had the worst experience with the Customer Service Rep. After checking out, I noticed that the cheese and cookies that were supposed to on sale rung up at full price. I sent to the Customer Service desk to ask why and she said that the sale had ended on 3/5 the cheese and that the cookies were not on sale. See the photo showing the sale sign still on display on 3/9. It’s misleading to the customer. In order to access the cheese to return it, I had to remove the items on top and place them on the counter. She kept asking if I’m also returning those items as if I purposely waste my time to buy and return. I them went back to take a picture of the sale sign for the cookies and it turns out that they were in the wrong spot. I returned them and purchased the same ones that were on sale and when she dis the exchange, I asked if I should reenter my Prime number to which she responded no. Of course, as I’m checking the receipt when I’m walking out I noticed that I wasn’t given the 10% prime discount and had to go back again. When I told her that I didn’t get the discount, she said oh that was on sale. This woman should not be working in Customer Service!
This Whole Foods location is very convenient for me, even for Amazon pick-ups. I always do my food shopping here for my organic products. The food is fresh and of great quality in all items. Sometimes the sales are good. Sometimes it is very crowded and has long lines; they have self-service and cashier registers. It moves pretty quickly sometimes. The staff are nice and polite. But it's worth it.
Came to the store to order 1 Rotisserie chicken and noticed the shelves were empty at 9am. After speaking with Pamela in the sandwich dept, she called downstairs and assured me that it will be on the shelf soon.
A few minutes later she placed 3 chickens on the shelf.
Customer service at it's best. 5 ⭐
Meets the high bar of grocery stores you’d expect at a Whole Foods. I came here to pick up a package but ended up doing some shopping. The fish department clean and the staff were incredible (thanks Livio!!!) I wish I lived near this location, I’d come here all the time.
Spacious and clean! Seafood selection is top-notch and there’s a fabulous selection of beers upstairs near the cheeses. Self-checkout is quick but the line sometimes blends in with the regular checkout line so stick to the left.
Want to personally thank Melo for being a superhero for your that shop at Wholefoods.
So happy that Corporate choose you for the location at Columbus Circle.
You are the epitome of what excellent management looks like.
Thank you for finding someone to make coffee today.
Thank you for caring about your customers. Can not tell you how grateful I am to your amazing service.
Loved my entire shopping experience. All of the employees at this location are awesome!!!
A security guard threw out my 84 year old mom into the cold just because she sat by the bathrooms to wait. She stated that the area was for employees only. Great produce and large selections but this employee had lousy people skills and makes me never want to return. The area was totally empty but I guess this security guard felt she had to hassle someone.
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