What clients say about Grone's Wrecker Services Inc in South Toms River (NJ)
If there was an option for negative stars that’s what I would give on their payment and billing. Actual service and recovery was done with the help of two of my employees pulling the line. It’s the billing and charging that I would say these guys are scum bags. I called for a recovery of mini machine that fell over on its side. I was told $300 to come out plus $250 an hour. The recovery was complete within the hour. I get a bill for an extra hour because of the travel time and time it took for rolling back up the winch line. Which I was not told about prior to scheduling the recovery. And again mind you, to be clear I had two of my own employees helping the driver pull the line for him while he navigated the controls. I then had an issue with my credit card not going through bc I needed to make a payment. Which I did. I requested that they try to charge the card again in the next few hours and it would go through. I was told it would be $125 for every hour that I didn’t pay. STAY AWAY FROM THEM Definitely not a trustworthy and understanding company..
Grones Wrecker provide service to me and all i can say is thank you! Customer service was top tier especially Erick who help me with a situation i had with AAA. Erick Thanks again for all your help!!
When my motorcycle broke down on the Garden State Parkway last month, I was so lucky to meet Ted at Grone's Wrecker Services. He's an expert at what he does, and he was able to get me off the curb and on to the nearest motorcycle repair shop in record time. He knew to compress the front shock absorbers on my bike fully when putting it on the back of his tow truck so as to prevent slippage over bumpy roads. He even gave me a short trip to back to a hotel I'd booked for the night a few blocks away, saving me a costly Uber ride. The price of his services was incredibly reasonable, and I was able to get back up and running the very next day thanks to his local knowledge and expertise! Ted's the man!! Thank you, Grone's!!
Fantastic! Around 430am on the garden state parkway I ran over a metal rake which was sliding into my lane with spikes up. Tire went flat very quickly. I didn't have to wait too long for Grone's. The tow driver was fantastic! He was so pleasant and helpful. Didn't get his name.
I was stranded on the GSP at 3am with a 2023 Honda CR-V AWD. After calling Honda road side assistance they directed me to AAA 5 hours later. When AAA called me at 7:15am, 4 hours after I called HRA...AAA sent Grones auto towing. The driver was laughing and asked what did I need. I told him, I believe just a jump...to which he responded that I pay $86. When I refused, he drove away saying "I'm gonna call the State Police who will give me 2 hours to have my car out" If not, it would be towed away. As he drove away laughing at my peril.
Unfortunately, my car was experiencing mechanical problems and I was stuck on the parkway, which was quite frustrating. However, I was relieved when this company arrived. I did not get the name of the gentleman who helped me, but throughout the whole process he was helpful. Additionally, he drove me a mile or so to the closest service area so I was safe. I truly appreciate the service!!
I CAN'T THANK MATT ENOUGH FOR THE KINDNESS HE SHOWED ME!!! HE WAS AMAZING! HE IS AWESOME AT WHAT HE DOES, HE EVEN CHECKED OUT MY CAR AND HE WAS EXACTLY RIGHT ABOUT WHAT WAS WRONG!!! HE IS TRULY AN ANGEL SENT FROM GOD!!! HE BOUGHT ME A CUP OF COFFEE! I HE IS STILL THE NICEST MAN! THANK YOU THANK YOU THANK YOU!!! GOD BLESS AND BE SAFE OUT THERE!!!!!
Joe from Grones Wrecker Service was an absolute beast getting me out of a sticky situation at a construction site , he was patient , explained exactly what we were going to do to get out , he lead the way and I followed , I thought I was done for sure but Joe did his thing went above and beyond and got me out , I would totally recommend him if anyone ever needed , Thank you Joe ! You’re a Monster in that wrecker brother !
I’m from out of state and was in an accident on the NJ Turnpike a few weeks back. Grones showed up to tow the car, and me, to safety. They were kind, professional, efficient and truly outta site. I wish the folks in my state were more like this Jersey gem!
These guys turned an unfortunate predicament into a reminder that there are still professionals out there willing to literally go the extra mile for a customer and conduct business with pride & integrity. From the tow truck operator that answered a nighttime call on the GSP to the owner and then mechanic that remedied an unorthodox repair...top notch service from everyone.
Been in ocean county forever , i remember them at Route 70 and 527 back in the day. That was 39 years ago. They are located on Rt 9 now, and have been in businees forever.
We had a tire blow out on 95. Joe showed up and he was the most nicest professional employee. It was July 4th and he wasn’t bothered at all that it was a holiday and he was working. He saw how upset I was and my dog was frightened to death. He made us all feel safe and he assured us that he would make sure we were safe and he would be there to help us get through the ordeal. Would highly recommend. Also the tow truck driver was very kind and professional. He made us feel very comfortable about getting to the repair shoppe and that we were safe.
Just wanted to check in again with you fine people from Grones in regards to the old Ford F350 Nussbaum wrecker you've had for decades. Please let me know if you ever want to sell it. Best of luck and thank you.
I got a flat tire on the garden state parkway. Joe from Grones towing came to help me. He was friendly, very kind and helped me get back on the road. I highly recommend Joe and Grones.
What a great experience. Car broke down on the parkway and Ted from Grone's took care of everything and turned the day around. I'd recommend Grone's anytime. Thanks guys!
Long story short I was stranded on the Garden State Parkway and needed a tow. Not only did Grone's Wrecker Service tow my SUV to my mechanic's shop, but they also drove me home afterward!!!! Exceptional service, highly recommend!!
Had an unfortunate mishap
With a piece of equipment overturning on the job. Joe came right out, rigged it and put it back on its tracks with no new damage. Highly recommend.
My boss/fiancé was stuck in his freightliner with a car on the bed when he made a wrong turn and got stuck in a sand dune... side note... we are a reputable Towing service in PA but out of our comfort zone in sand (haha), they didn't hesitate to come to our rescue and did a quite amazing job getting our driver back on blacktop 🙃 Joey came to our rescue and we couldn't be happier with how he went above and beyond to help us out, love you guys and would recommend their services to anyone needing help in Jersey... Thanks a million guys, YOU ROCK!!!
Very prompt on pick up they took the wheels off my vehicle for me also but at an extra cost which was absolutely fine when I seen they didn't stack them and actually had them separate which my wheels are a very expensive aftermarket set up. I seen they were handled with care even had my lugs and hub centric rings to go with it as a asked ( past experiences that always got forgotten)
Honest hard working people over there would definitely recommend and use in the future (hopefully not though) lol
Eric and jimmy hit it out of the park with great service. I had a truck 15 miles away at 5:15 PM and limped in to their shop. I was out and on my way back to my yard in an hour, and the bill was more than fair! thanks again I will definitely use this as my go to shop when Im in the area.
Highly professional operators. Good customer service, they will treat your ride right. They have a secure storage facility, your car will be SAFE with these guys.
I called Grone's this morning and spoke to Eric asking about having my vehicle towed from Keasbey to Brick. I explained it was at a lot up there and needed it at my mechanic. Eric was very nice and professional and asked me if I contacted the lot it was at to have it towed to Brick. I told him no but he advised me I should as it would probably be less expensive since the vehicle was already there. He didn't have to do this, steer me in the right direction, and I feel it was amazing that he did. Thank you Eric, I did what you suggested and yes they can do it for a nominal fee. THANK YOU!!
Great and fast service! My car broke down, I called Larry Grone's place and Jimmy took care of me and my family as they have for over 25 years. Thank you!
Having your car break down on the GSP is a stressful situation. The experience we had when Ted, the driver of the flatbed truck, came made things a lot less stressful. His professional customer service was outstanding.
Ted, the driver for the tow truck, went out of his way to make a bad day (car broke down on parkway) much better. He was extremely pleasant and obviously an expert at what he does. Would recommend this company to anyone, especially if you can get Ted to come help you out. Thanks again for your professionalism Ted!!!
Had a flat tire on the Garden State Parkway on our way down to AC. The gentleman from Grone's came and was very professional. Took us to a Pep Boys and got a replacement tire. Was surprised to see the bill. It was very reasonable even without having AAA. Thank you!!
I blew out a tire on the Garden State Parkway, Thursday night, Ted, was very professional and courteous from start to finish. Thank you very much for your assistance. A thank you to the woman who called me to let me know she got my call through AAA and instruct me as to who I was to expect to come to my aid. Great job Grone's.
Very nice, helpful with digging my car out when picking it up after the storm. Hope i never have to get towed again. But they where very good and made rhe expirance more pleasent. Good people!
631 Clifton Ave, Toms River, NJAuto body parts supplier
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