Ashley Store in
Secaucus (NJ)

Kylee was amazing to work with! She helped me purchase a sectional and a kitchen table and answered all of my questions with patience and professionalism. She went above and beyond to make the process easy and stress-free. I truly appreciate her help and highly recommend her to anyone shopping at this store.

Our experience was great. The sales guys Johnny and Jordan were very knowledgeable and patient with us. They made everything very easy from beginning to end. We appreciate all they did and would recommend this location to everyone.

My daughter and I had a wonderful visit to Ashley Furniture in Secaucus, NJ. She was a bit anxious about making changes to her room since she loves her anime posters and figurines as they are now. Johnny was so attentive and understanding, listening carefully to her concerns, and he gently reassured her that change can often be a good thing. He shared how he organizes his own anime collection, which really helped her feel more at ease. His kind and supportive words eased her worries about adjusting her bedroom setup. He patiently showed us around the many beautiful bedroom displays, and after several visits, we found a stunning set that we love.

My father called Ashley Furniture regarding an order totaling over $5,000 — simply to ask a basic question. The representative who answered the phone, Leon, was shockingly unprofessional from the start. There was no proper greeting, no courtesy, and absolutely no basic education in how to speak to a customer. Wondering if it’s because of my father’s accident. Instead, he repeatedly said, “What do you want me to do?” in a dismissive and rude tone, as if my father was bothering him for calling about an order we paid thousands of dollars for. When we calmly asked for his name, he hesitated and then hung up the phone. That behavior is completely unacceptable. I have worked in customer service for years, and even on my worst day, I have never spoken to a customer with that level of disrespect. There is no excuse for treating people that way especially when they are asking about a large purchase. If this is the level of professionalism customers can expect after spending over $5,000, that is extremely concerning. Very disappointed. If I could leave zero stars I would

A huge thanks to Johnny and Lina for their immense knowledge on mattresses! We went to Raymour previously but ended up canceling our order because of their sweet nature. As a plus, they rocked my baby while he was in his stroller as we checked out mattresses.

Just bought a bed frame and couch from Ashley’s for my new home, and it was one of the best furniture-buying experiences I’ve ever had. Johnny, Lina, and Jordan made the entire process completely seamless. They were professional, personable, and truly listened to my needs. Their knowledge of the furniture was impressive, and they helped me find pieces I love while staying within my budget. I walked in planning to buy something for myself—and my mom ended up leaving with something too! That’s how great they were. I couldn’t have asked for a better experience and can’t wait to see everything in my new home. Plus, Johnny and Lina have really cute pets so it was enjoyable to hear about their pet kids as I am a cat mom.

Elvyn the sales man was very helpful and took his time answering me and my wife questions. When we did find a sofa and love seat we liked he showed us everything it came with. He even had us jump on the sofa to show how sturdy it is. I highly recommend the store

I had an excellent experience at Ashley Furniture. Ms. Sol was very kind, attentive, and efficient, making the entire purchasing process smooth and stress-free. Manager Manny was amazing—very professional, supportive, and truly went above and beyond to ensure everything was handled perfectly. I am extremely satisfied with my purchase and would highly recommend this store.

Sol and Manny were absolutely amazing! They were so patient with us, provided us with so much information, took the time to show us all the furniture we were interested in, offered us coffee, water, tea, etc., helped us with the configuration of our home and our potential furniture, we were here for about 5 hours!!! And they were so kind , funny, friendly, and just the best!!! I loved our shopping experience, highly recommended!!!

My boyfriend and I were shopping for a couch, bed frame, and mattress for our first apartment at Ashley's Furniture, and Kylee at the Secaucus location made what could have been an overwhelming process feel easy and exciting. She was patient, knowledgeable, and really listened to what we wanted -- helping us find furniture that fit both our style and our budget. We just moved in and absolutely LOVE the way everything looks. Thank you Ashley's and Kylee!

We had a wonderful experience shopping for a new mattress, all because of the care and attention we received from Johnny and Mustafa. They were patient, listened to us and then took the time to show us all the options without any pressure. They were upbeat, professional and extremely knowledgeable. Made our purchase here at Ashley because of them. Looking forward to better sleeping nights!

When I entered the store, I was warmly greeted by a lovely young lady named Sol. She was incredibly knowledgeable and exceptionally polite, with a friendly and warm personality. She expertly explained various styles and even demonstrated the softness of the cushions. I eagerly anticipate the arrival of my new furniture. Thank you so much, Sol.

Do Not Buy Anything from Ashley furniture in Secaucus I would give this a 0 if I could; I have been trying to deal with a scenario since I made a purchase on 2/14/2024. The Items were a kings size stern and foster king size mattress also with the adjustable base with A remote. I was priced at $5283.26 was over charged found the same frame for $250 and the same Mattress for $2000. The sales rep Victor Figueroa has a very nice inviting personality; but he’s also a major conniving, liar and manipulator. I wanted to buy a different bed a lot softer and cheaper and in cash. He decided to open a line of credit without any approval. He advised that he would get me a discount on the pillows I got the first bill I was fully disappointed they charged $525 for two pillows that are unusable; before even getting the bed, I was charged for the pillows with a separate bill. The pillows are very uncomfortable and hard to sleep on. The mattress has defects the threading is coming out It’s been like that since the beginning. Tried to call the store to correct the situation I got No Response, I would get a call.They would leave me a voicemail and it’s like I was playing phone tag. after several attempts The actual SALES MAN called me didn’t leave me a voicemail. Didn’t speak to me. I don’t know why he called. As of November 4, I tried to contact the CEO Todd R Wanek sent en email never received any reply, not even the decency to say that you would research the information. at this point, I’m paying off a bed that I totally hate And have paid for pillows that are not usable. Make sure if you ever have to deal with Ashley’s that they don’t make you open a line of credit without any authorization or get swindled in the pricing in the lies! If I was you, I would go anywhere else but there! I’m not sure why I bother adding to this review it seams no one is doing nothing but apologizing for the inconvenience and nothing is being resolved. People don’t waste your time energy money or efforts in using this company. It’s a waste of time! For the people writing back that say they are store owners just to reply to the review do something about it! stop apologizing, and repeating the same thing you tell everybody! you’re apologizing for the peoples issues and feelings for the scenarios,but at the end of the day you’re not doing anything about it! so it makes no sense to apologize for something you’re not even handling! It’s just more annoying!

My fiancé and I had a great experience working with Johnny! He was incredibly knowledge and most importantly never pushy, which made the process so much easier. He worked with us over several days to help us find the exact couch we were looking for and we never felt rushed or pressured. Highly recommend asking for him when visiting this Ashley store!

Juma was super helpful as we picked our couch. I haven't ever stood on a couch cushion to prove its thickeness. It was super convincing because I really didn't feel the floor. He stood on the couch to prove its durability too. 10/10 experience. I'll be back down the line

Manny and Santiago were amazing! I truly appreciate everything they did for my and my couch! We also got free water and hot chocolate! Will forever come here, I’m going to buy a couch every week to see them again! Truly wonderful people, please manager give them a raise!!!!

Please do yourself a favor and avoid buying from this store. I have been trying to cancel an order since AUGUST and it is still pending as of NOVEMBER! I usually do not leave bad reviews but I have contacted customer service and this store multiple times and nothing is getting done. Merlin was very attentive in-store but when trying to cancel she just completely ghosted me. The manager said he was going to send me an email regarding the cancellation and a refund on my deposit. That was a month ago and I still have not received a single thing. All customer service does is put in tickets that the store never follows up on! These people want you to email them to resolve any issues but then they never reply! I am still waiting! Save yourself the headache and avoid this store.

I can’t say enough good things about Merlin at Ashely’s! She made furniture shopping such a pleasant experience. She took the time to understand my style and budget, showed me several great options, and made sure I was completely satisfied with my purchase explained the functional aspect of the furniture. Her friendly attitude and professionalism really stood out. I’ll definitely be coming back and recommending them to friends and family!

My husband and I had been looking for a perfect sofa for our apartment. Initially we bought from a competitor and got problems with delivery so we decided to cancel it. Good thing we did, because after looking around for almost a month, we met Rocky from Ashley store in Secaucus. Rocky did ask a lot of questions and gave us really helpful information before buying a sofa! He was the only Salesman who did ask the right questions. Like the measurements of the place we intend to put the sofa, the measurement of openings for the doorway, do we live in a building etc.. and other questions that we never thought about first before buying a sofa. We had no idea at all but Rocky helped us! He is truly amazing! He knows what he is talking about. He will make you feel that you’re in the right hand and not just after the sales. He is exceptional and really knows what truly a customer experience is!!! He is an asset to Ashely’s and should be given a raise and commendation! Thank you, Rocky!! You rock!!

Visited Ashley this weekend and had a really great experience. We came in looking to see a specific couch, but they did not have it on the floor. Fortunately, their showroom had a multitude of options. We knew we wanted to see something in person before purchasing. Victor helped us find some other similar options and helped to keep us within our budget. Victor's attention to our needs and his warm personality really elevated our experience. We had the opportunity to work with Manny the store manager as well and we were very pleased with the outstanding service we received! We will be buying more furniture from this specific store and look forward to working with Victor and Manny again! Highly recommend shopping in the actual store vs. online if you are in the area. You won't regret it.

My boyfriend and I stopped at Ashley’s just to browse some couches and get an idea of what we wanted for our new apartment. We were not planning on buying anything that day. We were greeted at the door by Johnny, he showed us a multitude of selections, within our budget, in the color and style we wanted. He was welcoming and personable; at the end of the day we walked out with a beautiful couch and had amazing savings. It was more than we could’ve expected with our budget. We also had the pleasure of meeting the store manager Manny, who helped me convince my boyfriend to get the insurance on the couch. Overall, amazing team. Would 100% come back for future furniture needs. ALSO, we totally made a mistake on the configuration of the couch and realized a day after placing the order, I reached out to Manny to see if we could change this, and within minutes he had Johnny reach out to us and changed the order to the correct configuration. Amazing, amazing, amazing. The customer service will ALWAYS make a business stand out from the rest. I’m happy we were able to buy our dream couch on our first stop, no other stores or window shopping needed.

Elvyn and Ronald were absolutely amazing. Ashley’s is lucky to have such client-focused and knowledgeable team members. Elvyn spent over an hour walking us through the benefits of Tempur-Pedic mattresses, making sure we understood every detail and had a chance to try them out. Ronald guided us through the furniture options with just as much care. They even stayed 30 minutes past closing to make sure we were taken care of. Truly exceptional service. Highly recommend this location — these guys were awesome.

Excellent service, call and make an appointment with Dan. Dan was very friendly and informed, gave me time to make my decision and then organized a seamless delivery of items to my apartment. He remained contactable and responsive in the days leading up to my delivery. I got the best deal on what I wanted, I went in with the measurements and it made the process so much easier. Visit the store and look around you will definitely find something that catches your eye.

It was love at first sight when we saw this 2-piece Lerenza sectional couch in the showroom. It’s absolutely stunning! But my wife was crushed when the first delivery team said it won’t fit in the 27-inch-wide entrace to the living room in our tiny apartment. But our sales associate James Way, true to his name, found a way to help us get the right people at affordable price to disassemble it and re-assemble it in our living room. We’re blown away with the couch and James’s one-of-a-kind aftersales service and going the extra mile, the huge savings on re-delivery/assembly & big discount on the final sale price. A 5-star rating isn’t enough. If there’s 10-star rating, I’d give it in a heartbeat. So this is the least I can do, if you’re shopping for your new or next furniture, look for James Way at Ashley Secaucus branch.

I worked with Oscar Perez, in the store of Secaucus New Jersey. Let me do a breakdown for you people out there. A lot of the people at Ashley furniture are really nice and soon as you walk through the door you are greeted. The first person that caught my eye was Oscar, he had this aura about him that suited my wants and needs. If there was a question that he did not know he would ask his superiors if anything needed. He is very truthful and honest. Very skilled and product knowledgeable was on point! He helped me decide on which couches I really wanted. Although there's a lot of expensive pricing he did help me out a little bit. Made the deal more better with the delivery process and if you are getting a couch definitely get the 5-year warranty! So the opening for schedule delivery was on Halloween which was perfect because I'm off this day and I just got my stuff! I am SUPER HAPPY with the purchase! Thank you so much Ashley Furniture Team! I totally would recommend anyone that is looking to buy Furniture for there apartment or home and Go see Oscar Perez! #1 Top Tier Store with the Best Furniture!

Our experience with James Way as well as Maria in the Secaucus, NJ store has been nothing short of top notch. We started coming in 2022 while our renovation was just getting started. The original piece of furniture we were considering was a dinette set. We kept coming but never buying, only window shopping. James remained patient. Fast forward to summer 2023 and we ended up buying an entire bedroom set then added a couch later then also added a mattress with Maria's help. We now needed one more piece of furniture for our guest room and it was a sofa sleeper from the outlet. James said come on in and I'll help you with it. So not only are Ashley prices amazing, the furniture is exceptional quality. James is an A+ salesperson. Very knowledgeable and patient and no pressuring. So very happy ww worked with him on everything. Tyrone & Jeffrey

This store is located in a prime shopping location and has a competitor furniture store so close to it. We got here as we weren’t happy with the delivery delay quoted to us during the peak COVID period (this was back in Nov 2021). We were in immediate need of furnitures and couldn’t afford any delays. Stopped into this store and we got Mr.James attend to us immediately. The good thing here is that he didn’t push us or stood in our heels all along while we were looking out. But he promptly appeared whenever we had questions. The selections of furnitures and overall ambience of the store are fantastic. We planned to get only sofas and ended up getting a dining table too. Thank you, Ashley!