This rating is based on customer reviews, inventory size, pricing, and service quality
New American Used Auto Parts in Worcester, MA earns a mixed‑but‑leaning‑positive 72/100. Many praise friendly, professional staff, quick towing, and competitive pricing; some note a solid parts selection. Common complaints: reduced payouts at pickup versus phone quotes and reports of bad/low‑quality engines or parts. Wait times are generally short. Yard organization and ease of finding parts aren’t well covered, so clarity there is limited. Overall, good value and service, but verify quotes and part condition upfront.
What clients say about New American Used Auto Parts in Worcester (MA)
I went to look for some parts for two vehicles, and I found both of them—at an excellent price, too. The young man—who is either the owner or the manager—treated me excellently. I recommend him 100%.
They give you a quote about your car to be picked up over the phone, when the tow driver arrives he pays you a lower price saying “your car converter is aftermarket”. So they must explain the price may vary before giving you a price.
BEST place to get those expensive easy fix parts you need that cost too much anywhere else for no reason! 100% satisfaction. Friendly professional and knowledgeable staff. God bless.
Fast and courteous service. I know it was not an easy tow from such a narrow street. Driver was patient and friendly. Would highly recommend. Diane Shirley MA
Bad Engines and parts sold by this business, if you looking to loss your money on part this is the place for bad parts or bad engine parts for your vehicle, mechanic don’t like to buy engine part from this place very poor quality.
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