This rating is based on customer reviews, inventory size, pricing, and service quality
In Worcester, MA, reviews of Scrap It skew very positive (87/100): many praise friendly, professional staff, fast check-in, no long waits, and a clean, organized facility with strong prices and fair payouts. Customers cite helpful counter team (Tim/Luke), easy transactions, and a rewards program. Complaints include occasional scale/receipt discrepancies tied to one cashier, inconsistent catalytic-converter pricing/acceptance, a rip-off claim, and neighborhood truck idling/behavior issues. Little detail on inventory variety or parts-finding, so that’s unclear.
Great place but gotta change your google page. Showed up on a Saturday before Memorial Day because google said nothing about hours changing. And they were closed
Dude tried burning me on a lot of Copper. Claiming he was going to price it as Brass mixed. Saying the elbows and tubes on the copper pipes were brass. Clearly not. Will upload photos
Great place to scrap your metals. 3 stars because the cashier entered 8620 on the receipt - she added 20 pounds to my empty weight - but scale marked 8600, check the pics. Didn’t notice till I was at the hause. Do I feel like I got robbed? Nah, it was like $10 bucks. I think it’s more about honesty. Just check your receipt next time and count yo money at the counter window before leaving. Other than that I like coming here.
Persistent Noise and Unprofessional Behavior
Our neighborhood near Fremont Street has been dealing with ongoing noise disturbances from Scrap-It transport trucks parking alongside residential buildings with their engines idling for long periods — often early in the morning and even on weekends. This constant noise has been very disruptive to residents.
In addition, there have been instances of highly inappropriate behavior from some truck drivers, including public urination near our property. This kind of conduct is unacceptable in any community.
We ask Scrap-It management to take responsibility for their drivers’ behavior and to implement proper guidelines to prevent idling and ensure respect for the surrounding residential area. A little consideration would go a long way toward maintaining good community relations.
Great customer service and professionalism in the field is top of the line the boss is one only the realest people you will ever meet and will do anything in her power to help
Tracy McAvoy isn't an honest weigh master. I've been closely monitoring each transaction she's processed since Day 1 and all the evidence proves that she is indeed unscrupulous. Today was no different. I brought in a small see-through bag that had brass and copper in it that weighed about 3.5 lbs. She actually examined the bag closely and weighed it but somehow my receipt shows the bag weighed 1 lb. I was paid only $2.49. But if you check my photo here there is one piece of brass that weighs over 2 lbs alone that was in that bag.
However it's not all bad at this scrapyard. Duane and the other gentleman with the short blond hair are always accurate at the scale and much more helpful than Tracy.
Guys were awesome to deal with, very helpful. Also the women at the counter. Great place, very welcoming. Will be happy to continue doing buisness here
My husband and I own an eco-friendly junk removal company, Garbage Gurus, that recycles 100% of customer waste. We've brought scrap metal to a number of places in the area but Scrap It is by far the best. I even love that they have a rewards program.
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