Excellent Experience at Autotech in Malden!
I recently bought a car through Autotech in Malden, and I couldn't be happier with the service I received. From start to finish, the entire process was smooth and stress-free.
Eddie, the owner, and Joyce, his office manager, were both incredibly friendly and helpful. They conducted a thorough review of the vehicle I was interested in, explaining everything clearly and answering all my questions. What truly impressed me was that all the repairs they promised were made as agreed, ensuring the car was in top condition before I drove it off the lot.
On top of that, they went above and beyond by assisting with all the necessary paperwork to register the car, which saved a lot of time and hassle.
I highly recommend Autotech to anyone looking for a trustworthy and reliable auto service in Malden.
Eddie and Joyce provide truly exceptional customer service!
This is the best auto shop I’ve ever used. Eddie and Autotech is the only shop I trust or go to for 30 years. This place is like family here in Massachusetts. The work is the best! Customer support is the best! Communication is the best. Eddie and his staff are great. Anyone wanting top notch auto repair I cannot stress how much I recommend using Autotech!! Thanks for always taking care of you customers!!
Great experience! I bought a used vehicle for my daughter who just got her license. No issues no complaints. I would definitely buy from the gentleman again.
Horrible experience. Payed 7000 for a junk car. Bad brakes and rotors, battery no good, thermostat was overheating, sway bar was bad, no ac, spark plugs and wires needed, oil change needed. I spent over $1,000 to try to fix it. Owner says he has no time to fix it. Do not buy from this place. Cars are sold as is.
I had an outstanding experience at Eddie's AutoTech with my Subaru Crosstrek. Eddie, the owner, is a true professional who listened attentively to my concerns, kept me informed throughout the process and provided a thorough explanation of the work needed. The repairs were done with great attention to detail and in a timely manner, resulting in a vehicle that ran like new again. Eddie's personal touch and dedication to customer satisfaction truly set his business apart. I highly recommend Eddie's AutoTech for their technical proficiency and outstanding customer service.
Ed is a very good mechanic but like many he is slammed right now. His work is outstanding but best of all he is honest and won't try to add stuff to your bill. He will keep you safe.
I bought a car from here last year. I took my car to him again because the light came on for my engine within a week of purchase. He kept saying there was nothing wrong with it after using the device and having it "looked at". I finally was able to take it to a different trusted mechanic and they told me my car is going through engine failure and that I was scammed/lied to. My money is gone and I was lied to from the start. I wasn't offered to drive it alone or anything which shame on me I should have just walked away but was desperately in need of a car at the time. I've been car-less the past year now because of this and saving to buy at a more trusted place. Will be making sure friends and family don't come here. Eddie is a scammer and I wish I had filed against him/knew the law to get my money back instead of trusting my friend that thought he was an honest guy.
it is a scam. The store is also named as dc auto, DC Automotive
Here is my story:
the service was called by GEICO my insurance to jump start my car. The person came over and persuaded me to change the battery for 210 dollars. Three days later, I saw low battery warning on the panel. I called the number listed on the battery, the guy (I guess he is the owner) stated that he is a 30 year experienced mechanic (really???), insisted there is something wrong with my car and refused to come over to check his battery. I have to take the car to the dealership. The technician checked everything and told me the battery was bad (must be super bad, otherwise why was it broken within 3 days). I texted the owner again, wow this time he asked me to take the car back and he will replace the battery for me after I spent over $200 examination fee at the dealer (seriously???). I replaced the battery at the dealership of course.
I asked him for half refund. He agreed. The next day I wanted to confirm with him on when and how he would give me refund. he didn't answer my call. just texted me saying it would be around 8 pm. I told him I could go to his store. He told me that he would call me in a bit. Actually no call till the end of the day. I texted him at 6 pm, he replied that he would call me within an hour (you could guess, of course no call~~). I texted him again two hours later (830 pm), he said he was in NH and asked me to come to Saugus to meet when he came back without estimates(if he came back at 10 or 11 pm, I have to go to Saugus to meet him to get my half refund??? Even it is not my fault at all). I got really angry at this moment and texted back either give me full refund or if he didn't feel guilty, he could keep the money. he said OK.
He didn't say sorry since the beginning and treat me as I am the one at fault. Despite the business part, how could one person treat the others like this. The owner is not reliable, and has no credit at all. you could imagine how the store could be if the owner is like this.
Be careful with this man his name is ed he is a huge scam artist buys his cars from the auction does a half job on fixing them only to pass them thru inspection next thing you know couple miles later the car will break down on you auto tech gets a huge thumbs go somewhere else and save your money
High-quality, professional service.
I've brought my car to Autotech multiple times over the past year, Eddie and his team have always addressed my vehicle's issues promptly and professionally while also delivering quality service at very reasonable prices. The team is responsive and always generates quick updates on work status. A great go-to for vehicle owners in the Boston area.
Mr. Ed is a really great car person. We traded our old truck in for a newer version. He fixes whatever needs to be fixed with a good sense of humor, smile, and good knowledge of the vehicles. Also Joyce his office assistant was courteous, friendly and fun to wait with. I highly recommend this place for a purchase of a used car, truck or have work done. Thanks guys & gals.
I feel compelled to write this review about the experience I had buying a car last year. Basically, it went terribly. Car had multiple issues from the get go. One of the biggest issues was the rocker panels were rusted out completely ( under the tar they covered it with). The problem I'm having with that is I can't even sell the car to anyone because of the condition of the body. I wouldn't sell this car to another human being knowing what I know. After reassuring me ,after I bought the car, that this hack job was perfectly fine, to my suspicion, holes started to appear on the rocker panels from the quick fix they did to sell the car. He made me feel as though I got a deal on the car , might I add. My mechanic was horrified at the condition of this vehicle after I bought it . My bad for not bringing it to him first, that was one of my own personal errors made in this situation.So with this all being said, now I will be stuck trading the car in a dealership for a very low value. I thought this was going to be a good experience here but I quickly learned that it was not. Very typical used car dealer. Possibly more deceitful and less caring though, in my humble opinion. Beware buying a car from this place, or simply do not.
Do not shop here. Just came from court on a lawsuit against autotech. Sold me a vehicle with extreme engine problems. Car is non working. Brought it back 3 times within 30 day warranty over the same problem. Owner refused money back guarantee. Car couldn’t even pass inspection the first time around. Be careful with your purchases at autotech
I walked into this location not sure if it's a dealership mechanic shop or what is it but I thought it was a professional dealership after several weeks of searching for a Jeep liberty 2010 black I walked into auto tech because they had the jeep I was looking for for an excellent price even though I saw one down the street that was perfect for about $2000..... From the gecko Ed says he does not have the title so when he asked me for a $500 deposit I told him that I will have cash by the time he has the title in hand that was on a Friday aug 5 2017 on so almost a month and a half later still did not receive the car I have had the check in my hand for over a month and now he won't pay for the car rental that I had to rent because of him
Great service, willing to help and answer your questions. We were home on vacation in Maine and broke down on our way to Virginia. The technicians went above and beyond to work quickly and ensure our car was safe and road worthy for a long drive south. I would use them again and again.
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