Smart Buy USA - Malden in
Malden (MA)

From start to end Jimmy was amazing! I got what I wanted and Sean literally answered every one of my questions immediately. Jimmy and Sean are so easy to work with and made the process so smooth!

I would highly recommend this dealership to anyone looking for a preowned vehicle. Sean and Jimmy were excellent. They were knowledgeable and the no pressure approach was very much appreciated. If you’re looking for a preowned vehicle, this is the place to go.

Jimmy and the team are professional, knowledgeable, and extremely courteous. The entire team goes out of their way to make sure that you get what you want, at a fair price, and even with a nationally recognized warranty! Check these guys out, you will not be disappointed!

Should be zero stars they lie don’t fix anything don’t call you back sell junk and won’t be responsible for anything please don’t waste your time hear and go somewhere else anywhere!!!!!! Now that’s funny Fred I called several times and your not there or your not getting the messages you people can’t be bothered to return a phone call when this suv has had several problems that no one will talk about so tell the truth you have no interest in helping your customers

The owmer is a jerk. Didn't listening to me, judge me as uncapable to buy the car. And i bought i new car same day. People never evolute. Don t have patiemce to liste ing client

Huge Shout Out to the Smart Buy crew! They promised $500 Down and that they delivered! My 2015 Nissan Juke is perfect for me! I had horrible credit and for me to get a loan, THAT WAS A MIRACLE! Thank you guys! Congratulations on the new location!

Sure started out pretty good, Mike was working it for me, finance guy was too. Things were full speed ahead. And then..... Crickets ??? Got a call from someone at the dealership bad connection, called back and same thing. No answer when I called back again. Car not on their site anymore, sold ?? Who the hell knows!?! Wasn't meant to be ?

I must say at first. I thought they were great ! I got a great car at a price I could afford. And no issue with financing ! I was looking for a couple essentials in a car.. Bluetooth being one of them ! I drive a lot for work so I consider this a safety item .When I was unable to hook it up Jay told me they had no internet??. Anyway I tried when I got home and nothing on left side of steering wheel worked. ( Radio control and BT. I called right away and spoke to Anthony, and told to call on Monday. I called almost every day for a month . Finally got thru. to Jay and was told u bought a 2012 car. What do u expect ?! I Expect when u advertise a car to have Bluetooth.. iIT ACTUALLY DOES ! I bought a warranty that cost 10$ a month ... I have no copy of such or , and was told they will not fix and then hung up on me ! I sold cars many years ago one thing I learned is you want to keep in touch with that person that you sold that cartoon make sure they're happy you want their business next time and you want them to tell their friends! I am hoping I will get a response here and be able to change my review.

For my first time buying a car from a used dealership Anthony was very helpful, honest,nice, and on top of everything. If I had any issues he was right there to take care of it. In the future I will come back here and I highly recommend coming here. I love my new jeep very much. They have nice used cars for fair prices.

Went and bought my second car with in 9 months from smart buy today and as always Anthony goes above and beyond. I have never experienced the service that I receive here. Anthony makes you feel like you are family and goes above and beyond getting you the best deal that he can and he never gives up until he is satisfied. I would go to him again for my next car and would highly recommend smart buy before going to a big car delarship. Thank you again for all your help.

I purchased a car (2008 Mercury Milan) from Anthony during quarantine who was incredibly helpful in the process. It was my first car purchase! And I got my car registered, plated, and he even helped me get a better quote from an insurance company all in the same day. 8 months later and the car I purchased is still in fabulous shape and I got a great deal. 100% recommend! Thanks for all the help to Anthony and Smart Buy!!!

I bought a car here was very pleased with the service ANTHONY and Jay are excellent at their jobs If you’re looking for a used car I highly recommend Buying from these guys If i had to do it again I definitely would they get five stars from me. Yup let’s just make a change I would never buy a car from this place again I bought a Nissan and right after the 60 days the transmission went not a good place to get a car.

Terrible customer service in my opinion. I am only 21 and know very little about financing a car. Throughout the process of trying to find a car, I did but then I was pressured to start a car insurance before actually getting approved for a loan. The "finance manager" told me he would find something around what DCU interest rate was giving me because I was preapproved by them (NEVER WAS I DENIED FROM DCU)but ended up applying to a bank where the loan was double what DCU was giving me. They told me to fill in for information but failed to tell me it was an application to get a loaned approved. They do not tell you or explain everything step by step. They only look for their best interest, after I was not approved for the loan the finance manager said I would be recieving in the mail my deposit that I put down for the car and I NEVER RECIEVED IT. So terrible.. dont waste you time.. they are only looking to get a sale. Went back to see if it was possible to have them work with DCU and the finance manager didnt even say hello, nothing, just walked pass by me. I WOULD NOT RECOMMEND THIS DEALERSHIP FOR A FIRST TIME BUYER ESPECIALLY IF YOU ARE YOUNG.

Got a car here nice car but they gave me a dead battery. The tires were on there last threads they promised to get me two little things the car needed and kept beating around the bush until the 90 warranty ran out I would absolutely not recommend this place!

The guys selling the cars,nice.hepfull.owner not so much I bought my car there two years ago this March and so far I have put $3,000 into it when I first got it I was told to bring it to a certain garage my sticker was all set ready to go the garage told me they would never pass this car sent it to the dealer's mechanic they supposedly fixed it apparently they didn't . An owner argue with me telling me they did .have had to get new struts tie rods control arms ball joints front brakes back brakes.and now my converter is going I have had to fix the valve in my engine even my windshield wiper hose broke.just don't.stay away.

Great experience amazing customer service i went to the malden location and my credit basicly wasnt great the next day i was driving off in my 2015 jeep they did all the leg work found me a great insurance company did the plates and the sticker they were so nice and hustled to make sure i was driving by the next afternoon. If you dont want to go to trn different delaerships to try to get approved for a car just come right here they work with you and make sure u have a good experience

Bought the car less than 6 months ago have already had to put 4100 into it and that’s not including what bmw covered under warranty the coolant lines , a new starter , crank case vent tubes , rear differential mount , rear guibo all had to be paid for out of pocket ! The smoke from the exhaust was ignored from the beginning and told its normal with this engine. This car needed over 10k worth of work in less than 6 months ! Complete mess.

They were professional and had amazing customer service, really helped me out. I felt like I was buying a vehicle off some genuine cool guys. Would recommend this place to anyone who needs a car and actually wants to deal with humane people. Loving my Hyundai

BUYER BEWARE! Suspicious activity I baught a cafillac cts here from saleman Anthony for 7850 and was very pleased with the car until I found out that there was a major internal problem with the engine and the car was on its way out. When I brought it back to him it was under the dealership warrantee but he refused to fix the car with the pretence in witch I purchased it. Instead he refused to fix the problem and instead tried to write a 3rd party warrantee and told me to take it to his mechanic, well I did but unfortunatly for me the warrantee he wrote did not cover the problem mind you my original dealership warrantee or my express warantee did. He refused to give me a service reciept no matter how much I asked because he did not want a record. Insteaed I got the run around for 4 months promising me he would take care of the issue but in the end all I got was we cant help you out. Even his mechanic was shocked by his activity. Just so were clear here I paid almost 8 grand for a car that is broken and hes refused to fix the problem that was clearly covered under the warrantee because he didnt want to loose his investment instead I do..legal battle is underway...this has been the worst consumer affair I have ever experienced and its companys like this that prevent consumer America from being safe and fair. Upon filing with the bbb and attorney general I discovered all the open cases that are unresolved they have with the bbb. 4 at least. They have the worst rating you can have and do not respond to complaints obviously because they have no argument.. In response to his reply... My original dealership warrantee was for 90 days I was told and issued but after arguing with tony the facts he decided to tell me it was a 60 thinking it was out of the time period but it was still in it at 60 days so now its 30 days. As far as the part he said there was nothing wrong with I have two service summarys that state otherwise..they are blantently lying here be carefully. You should be carefully how you treat people it will effect you.

These guys are all awesome I have the worse credit but they managed to get me into a car without any issues. Any issues I’ve had with my car they’ve taken care of right away even when they didn’t need to. I’m now on my 2nd car thru them and I wouldn’t go anywhere else. They stand by what they say 100%. Couldn’t be any happier with my upgrade ?

Great place very quick & accomadating totally honest & extremly felxable. Helped out so much & was definitely worth my time & money. Great people awesome dealership I’ll for sure be back for my next upgrade! Extremly happy definitely recommend going here for your first car or even just advice on how to get started. Very helpful

Great Customer Service, Salesman was very knowledgeable. I will def be buying all my cars there. Will not hesitate to recommend to friends and family. Thanks Jay

5 Stars!!! No issues!! Love my 2007 Hyundai Sonata! Only put down $500 and even got a service contract for 2 Years for Free!!! George and Eddie really went the extra mile for me.. Recommend to everyone I speak to! They even will pay $200 if you refer someone to buy! Great Cars! Great Service!

By far the best experience buying a car! Everyone that works there was more than help and friendly! I absolutely love my new car and I couldn't be more satisfied!!! Cityline is where it's at!

Came in a month or two ago, after having some trouble getting a car elsewhere. I had a full time job, and could defiantly afford a car, but couldn't get approved anywhere. I gave the guys a call, and they were more than welcoming . They understood my situation, and were quite helpful. I was approved on the spot, and although my credit was less than perfect, I was able to get into a beautiful car. The staff was very honest and walked me through step by step, so I understood completely. They are full service dealership, so when I picked up the car, it was all ready to go with plates. I would recommend Cityline to anyone who is in need of a vehicle, but maybe is having some trouble like I was. I am hoping to upgrade soon, and I wont buy anywhere else! Thank You all from Sales to finance.. You made a difficult time for me smooth!

bought a used car from them that was a lemon. they made me wait 5 days to pick it up because it had to be "serviced". turns out they never serviced it. we took the car to our mechanic and found out it needed about $8000 of mechanical work just to pass inspection. of course they didnt believe us so they had it towed to their mechanic made us wait another 5 days just to tell us that its going to cost too much to fix!!! meanwhile we had been renting a car the entire time and they refused to pay for it for one day nevermind the 14 days we had to wait for a vehicle. now its been 6 months and we still have not recieved our sales tax refund because they cant even fill out and send the correct paperwork properly. stay far away from these idiots that call themselves used car dealers or expect to be screwed

Awesome hassle free car buying experience. Vinny and Eddie both helped be out and both were the best I have ever dealt with. Had a small issue with the car i purchased and they rectified it immediately and professionally.