This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Malden Towing Company in Malden, MA shows sharply mixed sentiment: quick rescues, courteous drivers, and even on‑scene fixes balance against reports of no‑shows, long waits and shifting ETAs, one rude interaction, and a disputed $120 bill. Professionalism ranges from calming and helpful to dismissive. Pricing data is limited; inventory, yard setup, and parts-finding aren’t covered in these reviews. Overall score: 60/100. If timing matters, confirm ETA; when it clicks, service is fast and competent.
What clients say about Malden Towing Company in Malden (MA)
Car broke down late at night and I wasn’t sure who to call. Dispatcher picked up right away and let me know how long it would take. The driver arrived faster than expected and kept me calm while loading the car. He got it secured safely and I followed him to the shop without a problem.
I was on my commute home and was having an issue with my steering, I don’t know anything about cars so when I pulled over and got a tow truck company, they came out, diagnosed and actually fix the issue, and didnt need to go to a mechanic to do so.
Don’t believe the ETA that they give you. 25 min turned to 1:30+. Just be honest. Guy in the phone says “ Oh he’s right there passing by Autozone” I can see auto zone from where I was and he straight up lied to me. Down the street turned to another 30 min. What a complete waste of time. That being said, if a friend needs a tow I’m not referring them there. Being lied to is one of my biggest pet peeves!!! Yes you made money but the lost of referrals will out weight the $120 you guys charged me. BE WARNED
They’re rude and refused to send a tow, they told me to call the police??Then when I called another company I got a tow in 25 minutes so I’m confused what the issue was here
This towing company in Malden really saved the day when my car decided to take a little break on the side of the road. The team arrived quickly and efficiently loaded up my car and got it to the shop. The driver was a real charmer and kept me entertained during the tow. I would highly recommend this company to anyone in need of a tow.
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