What clients say about GEM Towing & Roadside Assistance in West New Boston (MA)
They will take forever to get you a tow sent and then after you pay change the eta to over an hour. They also way overcharge for a tow. Do not call them ever.
I want to give them zero star if I can. My car just need a jump start, and I am 3 min away from their location. They let me wait 2 hours for drivers coming.
3 stars for speed and service, 2 stars because after multiple calls they cannot seem to provide me with an accurate paid Invoice, beware if you are seeking reimbursement from AAA this will probably not be the company for that, I now have backup Tow companies on hand in the area, and will not be using them again because of this
Do not use this company. I handed the mechanic my locking wheel nut when he arrived to change my tire and he said “what’s this?” Which should have been my first red flag. I got a new tire put on the next day and they informed me that the mechanic had stripped 5 of the 6 lug nut so I need 5 new studs. The mechanic also did not jack my vehicle properly which resulted in the spare tire tube bending, which also now needs to be replaced.
!!!!!!!!!! WARNING!!!!!!! DO NOT IGNORE!!!! I am convinced any Positive review was posted by someone related to the owner. First red flag was asking for the debit card information over the phone when Normal practices are CASH. Full payment required before you even see a TOW truck! They secure your desperation and then drop the ball!! After waiting for over 4 hours we were told the TOW TRUCK broke down! THE TOW TRUCK!!! They will send us help in the morning. WOW!! If I cancel to find a TOW company that actually dispatches 24hrs I will be faced with 100% cancelation fee! This company has shady business practices. Borderline thievery!! FIND AN ACTUAL 24HOUR TOW SERVICE. THEY DO NOT DISPATCH AFTER HOURS.
Would not change my tire because I’m on the side of a road (parked in residential neighborhood). What is roadside assistance for if they don’t help cars on the side of a road?
My road side assistance guy was quick and extremely professional! The driver had a great attitude about him. My garage had a low clearance but the truck was able to get in and get my car out. Good job. I will definitely use this company again.
My tire blew out this morning. Roy from GEM Towing & Roadside Assistance came and helped me put on my spare. He was an angel for me. Thanks man for being there.
We needed to have our vehicle towed from a CVS parking area yesterday. We were fortunate to get He from the towing organization. He was agreeable, proficient and worked really hard and was so fast. In the event that you at any point need to get your vehicle towed, view yourself as fortunate on the off chance that you get Guy.
Just wanted to express on how i had a horrible car issue and luckly was able to get my vehicle towed home quick and easy with the help of GEM Towing & Roadside Assistance. The service is wonderful. Roy came 10 mins after my phone call!! No waiting around, very friendly and professional for a great price.
They said the eta would be 50 mins and it took even more than 180 mins to come, even the location from My car to the company just 5 mins away. The cancellation fee is 89 even if they can not keep their promise. This phone number is master road service company, the middle man, they don’t have the trucks, they will send the service to local company. Don’t do business with them. If you google for towing, find the local companies, don’t use through middle man like master road services. It’s the worst
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