What clients say about E&S Automotive in West New Boston (MA)
Came in on 9/30 with a Silverado for a tire plug on my way to work. I believe it was the owner who got me right in immediately and had me out in a few minutes. Great people here – Would recommend to anyone in the area
Amazing service! My husband and I get inspection stickers from them. Most importantly, they did a great job changing breaks on my car and recently replaced my battery. I was able to pick up my car same day both times I needed a repair. Yianni and George are awesome! Highly recommend this business.
Came to this place for a state inspection. I was told my entire break system needed to be replaced, it was metal grinding on metal, and practically unsafe to drive. I thought this was suspicious since I had no indicator lights, no sounds coming from the car, no weird vibrating or jolting when I breaked. Turns out my breaks are fine. Took it to a different place and had the pads replaced but even they said the pads still had some life in them. Passed state inspection no problem. I can only assume they profiled me as a young woman and would agree to uncessary work. Thanks for contributing to the reason why no one trusts auto mechanics.
Avoid this shop at all costs. I came in for a brake inspection and was aggressively upsold to $1,300 for a full brake and rotor replacement (no warranty). I negotiated to $1,100, only to have the brakes screech the next day.
A second inspection at Pep Boys confirmed the parts were cheap, overpriced, and installed without grease. I paid premium prices for bottom-tier work. This felt predatory toward someone young and new, and I’m reporting it to consumer protection and my credit card company.
I love mom and pop local stores but this is not a good kind at all. I’d be happy even if one customer chose to not go there because of this
Outstanding service and experience. Went in for an oil change (which was cheaper than all other nearby locations) and left in under 15 minutes. I also had low power steering fluid, which they filled free of charge. They even put air in my tires without me needing to ask!! Seriously, top notch spot I couldn’t recommend more.
Got a rear brake job in July 2025 and they had it done by the end of the day. It was an old car with rusted out calipers, can’t imagine the bolts were a walk in the park to get off but they did an overall great job.
On Tuesday I tried to leave Boston to head home to Wisconsin, but my car was dead, likely a starter issue. I called E&S for help but they were full. However the man I spoke to on the phone said to bring the car in on Thursday as early as 5 am and they would have it done by afternoon. This morning, Thursday, I called AAA for a tow and called E & S to remind them that my car was coming. The man I spoke to at 5:30 am told me that it wasn’t possible for me to have my car looked at and he was pretty rude about it. My family has now wasted two days and spent a lot of money because of their incompetence and we are still sitting in Boston with a dead vehicle. I guess if you’re not from Boston the desire to help doesn’t go far, and particularly not for someone that is stranded and needs to get home.
My Daughter’s flat tire required me to assist her. Parked at her work, I grabbed her tire. E&S was the closest shop. Lucky for me it turned out to be the best. The Manager or Owner, not only went to my car, saved me from carrying the tire, repaired the tire and returned the tire to my trunk. This all happened within 15 minutes. I know a flat is no biggie, but in the middle of the day, stop what you’re doing is just old school good business. I highly recommend this shop. Also the cost was so reasonable it blew me away.
when in for a exhaust leak, turns out an OEM clamp was not fitting correctly and needed to be replaced. they had the clamp in stock, fixed it on the spot in 20 minutes and told me it was on the house! great service, great experience! thank you!
I've read all the comments here about them failing you for your state inspection sticker for your brakes and mentioning to you they can fix them on the spot. SAME THING HAPPENED TO ME! Absolute scam of a place. I immediately got it checked out elsewhere and they passed me saying my brakes are fine. AVOID and I will be calling to report to the state as well as I see all these complaints of scams. DO NOT GO.
Paid 1500 to get my car “fixed”. Ends up making a terrible noise every time I turn and everytime I came back he was either “busy” or couldn’t do anything. Avoid this place at all costs. UPDATE:
Brought to a new mechanic I have steel popping out of my tires from them doing it wrong and not aligning correctly. They also stupidly welded an incorrect size part. Only bring a car to these guys for an oil change at MOST.
Went 3 seperate times for a break issues. Each time they would say it’s resolved, and then about 10 minutes into my ride it wasn’t. Nevermind the fact that they will tell you your car is ready, and then show up and it simply hasn’t been looked at/the part isn’t available. They then will tell you show back up on a different day. Took about 2 months for them to try and change my break hose after showing up time and time again. Worst auto experience I have ever had.
We had a great experience getting our MA inspection. My daughter just moved to Boston MA and the process was foreign to us. They switched our plates for us and explained the process. It was such a good experience.
Great people, only get my car work done here. They are very quick and very fair. Great communicating what’s going on, couldn’t have asked for a better place to take care of my car
Went for a simple sticker last summer. Was rejected due to brakes needing replacement. Completely fair, not questioning the experts on what’s good. Then offered to do the brake job so I didn’t have to “pay more at the dealership”. I agreed and left the car. I left and thought everything was all set. Fast forward to today. My brake lights are flashing on my car. I bring it to the dealership in the hopes it’s a quick fix. Turns out “whoever did my last brake job” damaged the parking brake on my left rear wheel. Instead of fixing it properly they used a zip tie (yes, and my dealership sent me a video with proof) to patch up the mistake. Now I am paying much more for my dealership to fix their mistake. Unbelievable.
I used to stress about car inspections since they’re only available during the hours I have to work, but E&S is so efficient that I can easily get it done over a lunch break. Friendly and trustworthy neighborhood business that I am happy to support!
These guys are great. They were easy to schedule, quick service and fair prices. I had an oil change, new brakes, and state inspection all done in a visit for my Jeep. I’ll be going back again!
I was referred to E&S Automotive from another garage I trust in South Boston due to an issue with my vehicle's AC system. In typical Murphy's Law fashion, I simultaneously learned we were going to have to make a last minute trip from Boston to Ohio in June with my pregnant wife and 2 kids and we needed to leave in less than 48 hours, yet my vehicle had just lost all AC.
E&S squeezed me in and said they would do everything they could to get the issue addressed. The communication throughout was superb and in less than 24 hours, they had the issue resolved and they did it for a fair price.
I will absolutely return for routine or more complex issues. It seems like there is a perennial, widespread search for fair and honest shops around Boston and E&S would absolutely be my top recommendation!
Had a great experience, all 4 of my tires were completely worn out and needed to be replaced in order to get my inspection sticker, I was on a time restriction because I had to go to work. They got the tires ordered delivered and installed within the hour and I was on my way!! Great job & customer service. Thank you
If I could give a zero, I WOULD. I went for a simple inspection and the owner told me I needed new brakes after 30 seconds of me being there. He never checked the brakes at all and told me they would cost $800. Gave me a rejection sticker and I left. Went to a auto place down the street and was told my brakes are completely fine and “the owner does this to everyone”. DO NOT GO HERE.
Went to E&S about two weeks ago for an inspection. My car is 3 years old, has 32k miles, and I make sure to keep up with any routine maintenance necessary (routine oil change, tire rotation, changing of filters, etc) through my original dealer. I called E&S ahead of coming down, and they told me they could get the inspection done fast! I drove right down. Upon arrival, everything seemed fine. There were two people ahead of me, but my car was done within 15-20 minutes. When the guy came to the counter to ring me up, he told me he should have failed my inspection. My car needed all new brakes, and wasn’t really safe to be on the road. Thankfully, he “didn’t have the parts on hand to do the work” so he passed my inspection, but I needed to schedule the work for as soon as possible. He said my brakes were in a fail status. When I asked about a price, he said roughly $1000. I paid the inspection fee and left. Called a trusted family mechanic and made an appointment to have my car looked at and “fixed.” My mechanic called me not two hours later and told me my car is in perfect shape, the brakes have at least 50% life left on them, and in the state of Massachusetts we don’t fail car inspection for brakes unless they are really grinding. Clearly the guys at E&S thought they could take advantage of me and make a quick customer. I am SO thankful I didn’t go back and have the work done there. I will not be returning. This place is a scam
Called them asking if they have a specific time during the day to do inspections and was told it was first come first served. I drove over about an hour or so later. I was second in line and got my sticker not too long after. The guy who took care of me was courteous and quick. Not sure what happened to the person who left a review 6 days ago but this is my first time using these folks and I will probably use them for something else if need be.
It’s difficult to find a trustworthy and fair auto body shop, but look no further than E&S. They did my brakes in a half day and charged a very reasonable fee. I previously used S&F Auto in Southie who charged me more than double for the same job and took a week to finish. Great customer service too, such nice people!
The oil change and inspection were done in record time and the people there are very friendly . I needed rear shocks and they quoted me a fair price and got the work done quickly. they are a little slow to get back to you sometimes because of how busy they are but the work is good and the team is trustworthy.
After getting my car registered I was trying to get an inspection done ASAP. I called E&S after 4pm on a Friday. The shop owner was very professional and happily told me to come on over and he'd get it taken care of in 10 minutes. Two other places I called before that told me I would have to drop in on Monday morning and wouldn't give me an appointment. I headed over to E&S immediately. As promised my inspection was taken care of in 10 minutes and I was out the door before 4:30 pm. The owner and assistant were friendly and professional and I will happily return there for anything I need in the future.
Honest and friendly staff. Went there for 3 major problems with my Jeep and they helped guide me of what I should do. Not once did I feel like I was getting taken advantage of or were there trying to push any other low priority repairs to make extra money. Very quick with repairs and communicative. I definitely will be back again.
Stranded in Boston with a broken down van. Had it brought in to their shop, and the next morning received a call letting me know the issue and what options I had. They got me back up and running the same day, and charged a fair price for the job. These guys are great. Would definitely recommend.
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