Robert's Towing LLC in
West New Boston (MA)

wrongfully towed my car that I payed to have parked. he yelled at me and was extremely rude when I confronted him about it. only accepts cash, and the legal name of the business does not match the names listed on the documents he hands out, on the building, or any signage. scam!!!

Very shady company. First of all, it appears they’re using a fake name on here, because they’re actually called Franks Towing. They’re running a racket with Hamilton Company where they tow your car from your spot, even if you have a parking pass. They probably give kickbacks to them. They also damaged my vehicle when they towed it

Got towed for no reason, forced to pay over the states legal maximum, very sketchy location, atm looks like it will steal your card info, overall poor experience

Evil, predatory, sketchy, probably evading some regulations. Towed my friend's car less than twenty minutes after we parked (probably staking out in the streets of Allston), then charged us $170 (cash only, no change, didn't check IDs, no receipt). Between signage and Google Maps, we found three separate names for the company. Something suspicious is going on here.

Took my care in a spot that was deemed fine and had other cars in the area that we now realized were “bait” cars. Several scratches on the back bumper and they only take cash. Oh and a fun note, 4 minutes total I was gone with full visibly to the car. So they clearly have set up spots. Just read other reviews and you’ll see what you’re dealing with

Worst towing service ever. They broke my car and did not take responsibility. The female staff on the desk is irresponsible and extremely rude. I went to an auto shop nearby and they told me that the issue was caused by the towing for sure. Overcharging is not the only issue…

Absolutely Horrible Company! I work for Xfinity and came to a client’s location to do my job. While I was inside working, this towing company showed up and, without any warning, took my car away. Because of this, I wasn’t able to finish my client’s service, and instead I was left with a $260 bill for something that was not my fault at all. On top of that, during transportation they damaged my car — the front bumper was hit, and the plastic engine shield was torn off and left hanging on the ground. When I confronted them about it, they shamelessly claimed that the damage had already been there before they towed it. That is an absolute lie. My car was intact before they touched it. This company doesn’t care about people. They damage property, charge outrageous fees, and then refuse to take any responsibility. All they care about is squeezing money out of you. The worst service imaginable! Do yourself a favor — if you value your time, money, and your car, stay as far away from this company as possible.

Nobody wants towed. Ever. Ruined our morning for sure. However, Mandy made it understanding, gentle, and pleasant. I had a half dozen follow up calls, because towing paranoia - she was awesome every step of the way. Thanks for being cool and working with us.

Extremely sketchy and likely fraudulent establishment. Only takes cash and forces you to pay them over $100 at poorly lit parking lot kiosk. They also don’t have exact change even though they’re cash only. I don’t usually care about being shorted a couple cents, but they’re the one who insisted on cash. The name on their invoice also doesn’t match the name on their website for some reason. The IRS really needs to check this place out.

This company is one of the most shady ones I've ever seen. Cash only and they massively overcharge for towing. They're scraping about 40$ per tow in addition to everything else. I was also verbally abused the entire time I was there by one of their employees. This employee repeatedly called me slurs in front of the owner who did nothing. This company should be put out of business. Do whatever you can to avoid this company. I was parked legally behind a building via permission from the spot owner and they towed it anyways.

I had a friend that got towed in this place and illegally took the car even though we still had more than enough time on your limit. Once we got there the place looked like it was owned by a fake unprofessional company. They did not check for id, sign any papers, just a sketchy atm that looks like it could steal your card ids. They did not care one single bit about the problem and was firm with a OVERLY PRICED amount of $180. The Bostongov said how they legally have to get a police to notify the driver, but how they are usually just around $130. If this company tows your car, try your best to use legal actions to get your car back, but also taking the company down. (Also please check your car for damages that they have done in the process).

Parked across from crunch gym, and 20 minutes after parked my car was towed due to being 10 feet away from a “crunch” gym parking spot, in a completly open and abandoned 50+ car parking lot next to the gym (also post work hours). Can tell this company uses vulture techniques by posting up and waiting by open parking lots/spots to get people frequently. Be careful in this lot across from crunch gym, as they are the prowl, and parked across the street waiting to pounce

🚨 Predatory towing scam — avoid this company at all costs. 🚨 I was helping my sister move out of her apartment in Allston using a U-Haul. The truck was parked in her own parking lot — a private residential space with zero signs about towing, restrictions, or parking rules. A tow truck rolled up out of nowhere, hooked the U-Haul, and started towing without warning. I went out immediately, explained I had no idea the truck was parked in a restricted area (because it wasn’t), and offered to move it multiple times. He refused and told me I had to pay $66 cash or he was towing it. He wouldn’t accept Venmo, card, or any digital payment. Cash only. Within minutes, we found someone who had $70 in cash and offered it to him right at the window — he looked at us, shook his head, and drove off with the truck anyway. We followed him straight to the lot, where he shut the gate behind us, trapping us inside. He refused to unhook the truck and sent us to the “pay desk.” At the desk: • They refused to give us a breakdown of the charges until after we paid • They forced us to use a nearby ATM — cash only • Their posted storage fee was $60, but they charged us $100 • We were forced to pay $234 for a truck we were still using, from a spot that had no signage and was part of the apartment lot itself This whole operation is designed to scam: • No signs = no legal grounds for towing • No police notification = required by MA law • Denied every opportunity to resolve it without a tow • Forced cash = prevents chargebacks or disputes • Overcharging vs posted rates = fraud I’m reporting them to the Massachusetts Attorney General, the Department of Public Utilities, and U-Haul corporate. If this has happened to you, say something. These people rely on silence and confusion to get away with it. They are scammers and should not be allowed to operate.

Reprehensible outfit. Towed my car from a space I paid for on spot hero, that was marked as a spot hero designated spot, well within the timeframe I had reserved. Made no attempt to confirm with spot hero that i was in a valid space, just picked up the car and after pressing them on it and $200 later, guy working gave me their crooked boss’ card and said i would have to take it up with him to even get a full explanation. Total losers

I wish there was a zero rating but this company are nothing but scammers and greedy people that wants to take easy money from hard working people. Signs were 50 feet from where I parked and called the police on me for asking for a one time courtesy. It’s a shame where this world have came too.

Robert's did not give me a receipt as required by law when I gave them the $150 in cash to release the car. They were reprimanded by the DPU for this action when I reported them. The car was towed from the Esperia Grill, 344 Washington Street, Brighton, MA 02135. The Esperia Grill displays only enough signs to meet legal obligations, meaning that the signs are placed in locations such as walls in positions that are high above eye level and won't be noticed, and in front of the local business, as opposed to Esperia. Enclosed is a picture of the area in which I parked.

Garbage company, towed our car in a lot where you were allowed to publicly park and then charged 40 dollars extra than advertised price. They deserve to go out of business and anyone who works here should have a family ashamed to own them for working for these scummy scammers.

got my car (almost) towed about 4 years ago by this company from a parking lot that had an almost completely faded "no parking" sign nowhere near the side of the building i parked on. although i was parked illegally, i didn't see the sign due to reasons stated above, and was parked there (with engine still running and car locked) for two minutes and this unkempt looking man was hooking it onto his tow truck. he said i need to pay him $52 and all in cash(so he could get 60). i begged him to let me pay with any other medium: zelle, cashapp, venmo, anything that connects to my bank and is legit wouldve worked for me, but no. i had to run a quarter mile to an atm, and then to another one when it didnt work, and i just gave him the 60 i got. I was doing a doordash delivery at the time and he even had the gaul to say "hardly worth it, huh" about the fact that i was doordashing, although i made $400 that weekend doing it regardless of the $60 he extorted from me, so i am confident it was worth it😂. didn't even know what company this guy was from until i got up really close to the faded sign, there was no branding on his disgusting truck. I was across the street from a Shell station at Chestnut Hill ave@Englewood ave where i believe he was lying in wait, so be careful around there.

This company is horrific and operates as a predatory business. They possessed my car that was in a legally abiding personal parking spot and refused to hand it over without calling the cops. Thank goodness my boyfriend was there to talk to them because they were intimidating to a female. They acknowledged they towed my car in the same parking lot as mine and refused to hand it over without a $200 CASH charge. If you have to deal with them good luck and definitely bring a second party because they like to spin the truth.

I was parked legally but my car was towed from my residence because my parking permit fell off my dash. This towing company offered no sympathy and did not accept my credit card. To make matters worse it was raining and they parked my car in an area where I had to walk through a puddle to get in on either side. I would not recommend having your car towed.

Our vehicle was wrongly towed in the CVS parking lot nearby while we are shopping in the CVS. They did not announce our vehicle over the intercom and we are forced to pay some 160+ dollar to redeem our vehicle. This is a bunch of certified thugs. Folks should file complaints to the state and suspend their license.

Towed my car from my legal parking spot (had my parking pass displayed on my windshield!), and refused to let it go even when the landlord called and told them they mistakenly took it. They even left a gorgeous dent above my passenger door from where they jimmied it open to release the parking brake. I’ve never been more excited about getting $169 back. See ya in small claims court!

Our vehicle was wrongly towed in the CVS parking lot and did not announce our vehicle over the intercom as they did for all the others. They took videos of the parking lot and watched us walk into the store. They brought our vehicle back and dumped it in the parking lot illegally and left without saying a word to us. This company is disgusting and should immediately evaluate the people they employ.

Towed from an area with a sign stating no parking during certain hours. I got towed just after 1 am... NOT DURING the towing hours... I showed him the photo of the sign. He scratched his head, paused, and said it doesn't matter because it's a private lot and he can tow from there at any hour because he has an agreement with the owner.

they damaged your car and lied to you! I have a brand new AWD but they towed it with two wheels on the ground and lied to me saying they used flat bed. I just parked there for 10 mins to get my permit, they towed it and damaged my brand new tire on the same day! The wheel is imbalanced , the engine is cracked, and my tire is damaged! I have all the proof to show the damage it’s caused by them! Gonna sue them

We were illegally towed at 11pm during a snow storm, even though we were patrons in that lot. They damaged our vehicle beyond driveability and we had to order another tow to get the car off of their lot, after having to pay them $150 to do so. Not only did they damage the car's tire but they towed an AWD vehicle with a dolly, which anyone with half a brain knows this can damage the drive train costing thousands of dollars to repair. These guys are crooks and we will be seaking legal action.

Now i understand being a towing business they’re bound to get flak. But wow is this the most uncooperative group of people i’ve ever met. I was under the assumption that they MAY (wasnt 100% sure) have damaged my vehicle towing it whatever accidents happen. I asked him if he could please send me video footage of them taking the vehicle in as well as the photos that they take once they pick it up / drop it off (lady on the phone i spoke to verified that they DO take those pictures) and he wouldn’t send them to me. in fact he was so much of a pr**k that he wouldn’t even do so much as look OR send me the pictures that HE HIMSELF said he was looking into! Keep in mind, when picking up my truck the lady didn’t verify my identity or check my license. Just told me to pay $150 and went about her day. I just wanted clarity as to who messed up my brand new truck lol and the guy can’t even provide me with that footage that he said he would look for