Carquest Auto Parts - CARQUEST AUTO PARTS & MARINE BMD in
Berlin (MD)

Pretty good

Looking for parts no help from a man and woman working there

I am a senior on a fixed income and decided to change the battery in my car myself. I removed the old battery and drove it to Carquest. I have used Goodyear tire and service which is attached to Carquest and have been very happy with their service. I had the battery , car year and make, and the vin number. They looked up my battery and I was out the door with a new battery. I tried installing the battery only to find that it didn't work. I had AAA come out and look. They were not able to install the battery since I didn't buy it from them. They informed me that I was given the wrong battery for my car, and that the electric system in the car had been damaged. I took the battery back to Carquest and spoke to Joel. He apologized for the company selling me the wrong battery. The posts were switched on the battery. He said to call back if there were any problems. I installed the new battery and nothing turned on on my car. I called Joel back he informed me that the owner said I was responsible for the damage to my car because I installed the wrong battery. My car is very old and there is no red cover on my battery terminals indicating that it was a positive terminal. The battery only fit one way, and with the post being switched it was the wrong way for my car. Joel did say that possibly it would require a new fuse and that would solve my problem. I drove back, purchased a new fuse, replaced the fuse and now the car works. I was happy for the instructions from Joel, but very upset that if there was any further damage Carquest would not be responsible. I feel that Carquest should have taken full responsibility for the damage to my car. Shame on them!

Have absolutely everything I could need for my car or truck, great service and very helpful staff

They gave me a quote over the phone but then charged less when they explained that one cost was not necessary. That was honest.

I come every summer to this place but this time my experience was really bad , bad experience with Joel he was rude and very very unprofessional make feel very uncomfortable to me and my little girl , I will never come back to this place ever

Needed new tires asap due to blowout. They got us 2 tires next day. Quick install. Friendly, professional service.

What a great staff! They usually have everything I need if not they can order it and get it quickly!

Prices a little more

worst counter person i have ever had the unfortunate displeasure of encountering basically told me he didnt have time to look up a simple dorman tail light harness and it was a dealer only part i got it at advance 15 minutes later i will never set foot in this store again rude know nothing service

Staff is helpful and knowledgeable. They have a lot of items and a solid car service crew.

Not helpful. Didn't even try. Never left his seat.

Friendly staff - very helpful.

I came into oc on vacation and my alternator broke. Tried call advance auto parts, but I was on hold for 30 minutes. When I got through, they said there system was down. So I called carquest and talked to Jason. He ordered my part for the next morning . when I got there the pully was wrong. He let me use there tools to change it in the store. Then he gave me and my wife a ride back to the hotel so I could get up and running. Jason is a first class person who went above and beyond what he had to do. I would highly recommend this store.

Can I say WOW. I thank you so much. Yesterday it was pouring and my wiper broke. You let me in after you closed to get a wiper blade. This is such a wonderful thing in this area.

Lazy employee, refusing to help with installing windshield wipers, because it was raining outside. Don’t waste you time and go in advance auto parts instead! Everyone is helpful there!

Friendly, polite, honest and had what I needed. Can't as for more. The dark haired fellow who helped me was awesome. Had a headlight for a 72 Buick in stock.

My family and I got into Ocean Pines after midnight Sunday night. We started our day to go to the beach,well my suburban had other plans before we got on 90 it started to have white smoke come out exhaust and no power. I pulled into Walgreens checked it out and knew the ln it needed a garage. I seen signs for Goodyear tires called and them off they could put it on scanner as check engine light was on. We got it safely across the street to them o was greeted by Zachary he immediately put it on scanner and we got right on it to see diagnosis. Meanwhile I have 4 kids n boyfriend I’m worried about getting back to our rental house or with our friends. ( it was our first blended family vaca not off to good start ) but thanks to Zachary and the rest of the staff they found problem and fixed the issue in 2 hours we were off and made it to the beach. I can not thank them enough for saving us money on enterprise and tow truck and wasting our vacation money. I am truley blessed and grateful for them all at Auto parts and marine I would recommend them every day all day no matter what!!!!!!!