Sheehy GMC of Hagerstown in
Hagerstown (MD)

Steven Lubel was great as my salesman. No pressure, here’s the price deal. Love my new 2026 Canyon AT4!

I set up an appointment with Lezlie to test drive a particular car after doing online research. She texted as well as called to confirm the appointment. Upon arriving with cash in hand, she told me the car was not even there but was already pushing another more expensive vehicle on me within 30 seconds of being in the building. First of all if you called and text to confirm the appointment, it would have been the polite and decent thing to be honest at that time, we could've rescheduled the appointment. And secondly, the unprofessional saleswoman Lezlie that could not just be honest from the jump is writing 5 star reviews on Google with pictures of herself as a buyer 3 weeks ago..? Seems false, fake and fraudulent to me. Wouldn't buy that car or any others from this place. The current business practices need reviewed and addressed to say the least.

The experience we had today buying our vehicle was amazing. Our sales lady Lezlie went above and beyond and I’m so thankful how she handled everything. Wendy the sales manager was absolutely helpful and went above and beyond as well. We will return in the future thanks to them both.

Lezlie was great and a big help. We had to wait for the right one, and she kept me informed to where it was in the process. Justin made the finishing process smooth and easy. 2nd vehicle from Sheehy, just a painless as the last time. Will be back.

Bill was great to work with- no pressure. They gave me a great deal. The manager was also fantastic and wanted to make sure we were very happy with the car and pricing.

Wendy was a wonderful sales manager, and Manny was absolutely great for finance. It was completely hasslefree, comprehensive and overall the best car buying experience.!!!! My sales person was not pushy, but completely understanding. I highly recommend Sheehy for anybody looking to buy a vehicle!!!!

While on a roadtrip with my son, my car broke down. I had it towed to Sheehy GMC as they were the best rated dealership within a fifty mile radius of where we were. They deserve their great reputation!!!

We left the car there after hours and before 8 the next morning, Ben was already on the phone making a plan with us. They fixed the car that day and since I couldn't get back until later that night (I'd rented a car to get my son where he needed to be 300 miles away), Ben made arrangements for it to be left in a secure location for me to pick it up, even offering to facilitate the rental car return the next morning so I could continue my trip home. And to make the experience absolutely incredible, that night I came back to a spotless vehicle!

Thanks to Ben and the whole Sheehy team for your kindness, prompt service and responsiveness!

Went here after seeing a truck with a deal that I definitely thought was too good to be true. I met with Wanda who was great and gave me an even better deal than what was advertised. Lester helped wrap up the finance side and took care of me. I’m not going to be in the market again soon but when I am, I will definitely be back. Thank you!

I always wait until I have time to actually check the vehicle over at home before I leave a review. While the service here is always great and they deal well with insurance they can never seem to get all the bolts back in the way they took them out. Splash shields and skid protectors missing bolts. Similar experience at the Mazda service center doing something as simple as changing the belts. Laziness. That is the only way I can explain it.

I am writing to express my disappointment with the service experience I received during my recent visit. I have been a loyal Sheehy customer for over 10 years, consistently bringing all of my vehicles to your dealership for service—even though it requires me to drive past other options, such as Ideal GMC, to reach you.
While I have no complaints about the quality of the technical work performed, I was shocked that a standard oil change and tire rotation totaled $180. When I raised concerns about the price, the service representative made little effort to assist me. Instead of checking for available discounts or promotions on his computer, he suggested I search for them myself on my phone and simply asked if I had a coupon. What particularly frustrated me was that he appeared aware of discounts on the dealership's website but did not mention them proactively. When I brought the website discounts to his attention, he then asked me to point out where they were located, as if he were unfamiliar with them.
Over my decade of loyalty and the extra effort I make to choose Sheehy, I felt this level of customer service was lacking. I truly value the skill of your technicians, but I can no longer justify the combination of high costs and unhelpful service when more transparent options may be available elsewhere.
I hope you will review this experience and consider ways to better support long-term customers, such as proactively applying available discounts and training staff to prioritize transparency on pricing. Giuffrida

Purchased a 2026 GMC Canyon AT4 from Sheehy Hagerstown. Everybody was easy to work with. Steve did a great job walking me through the process. Competitive price.

Good service, I had an oil change done. They told me the filled the DEF but when I checked it I found they did not. I am not complaining about a little DEF but I am disappointed they told me they did when they didn't. What else did they not do? I was told if I had an issue to call the service director Logan True, so I did twice, no answer, I left two messages over two days to call me back...no call. It does not give me a good feeling...

Purchased a 2020 GMC Sierra 1500 in January. Shortly after purchasing there was a small leak stemming from the rear window, causing water to enter the cab. I purchased the gold standard “bumper to bumper” warranty when purchasing the truck. When I took the vehicle in to be serviced, the service advisor advised that the leak was not covered under the warranty and it would be $725 to repair.

I had a in depth conversation with the service advisor, Josh, and his manager, Logan. They printed out the warranty and showed where it states that leaks are not covered. I explained that I recently had just purchased the truck and this is the third vehicle I had purchased from Sheehy. I expressed that it was unlikely that the leak had appeared in the short time that I owned the truck and asked if they could see about reducing the price of the repair.

Logan expressed that the warranty was cut and dry. However, he felt it was right to see what he could do. Sheehy management covered the expense and only the $250 deductible was expected. I am very pleased with the customer service and business model that was displayed today.

Everyone in the Sheehy service department were awesome to work with and so nice. My car was out of commission for a week, needing a new fuel pump. Shuttle drivers were very nice and efficient to get me to and from the dealership.

Sheehy Hagerstown has serviced my car since purchase in 2021. I have always received courteous professional treatment. Joshua is usually my service person. He listens when there’s a concern, is helpful with suggestions and doesn’t oversell unneeded things. All the people in the service office I have encountered have been quick to hep me, offer a loaner if needed and I do trust them fully with my Buick Enclave. Thank you.

The team at Sheehy did a terrific job taking care of my GMC Sierra Pickup Truck. When other places couldn’t find the issue with my transmission, Sheehy’s Team not only found the problem they also provided options to correct it. It turned out that the best option was to replace the transmission. Even though I didn’t buy my truck from Sheehy, they treated me like I was a long time customer. The team kept me updated through the entire process. Would definitely recommend Sheehy GMC for all of your needs.

I brought in my Jeep Grand Cherokee to have the tires rotated, oil changed and the car detailed. Well the AC quit blowing cold air so I asked if they could look at that also while they had the car. They said yes. They actually found a valve that was defective so it was just leaking the coolant out and a small leak in the water pump. Ben was great! He filed a claim for us on the extended warranty that we purchased and they paid for the repairs. They had to order parts so they had our car for a few days but they gave us a nice loaner car! A 2026 GMC Acadia! Nice car!
We got our car back 5 days later all nice and shiny and everything working! Thanks again Ben!
Karen H

Ben was excellent to work with—very thorough and had great communication throughout the process. He went above and beyond handling a third‑party warranty claim and even found another issue that he made sure was covered as well. Outstanding service! Best service experience I’ve had in over a decade!

My wife and I had the best experience purchasing our 2022 Ford Explorer Platinum with Lezlie. The process was fast, easy, and fun!

I’m the wife. I took the car in. My first second of walking in the building, I felt at home. May appointment was for 0800. They took care of me the moment I walked through the door 0735.
They listened. They were respectful. The waiting area was clean, fresh donuts, TV had an interesting show on. There was a cappuccino and coffee machine. 20 minutes after me being there my representative spoke to me about a partial diagnostic (explained). 20 minutes later came back with a full diagnostic even physically showed me what the problem was. I was probably out of there within an hour and a half. I think I will continue to go to Hagerstown Sheehy for all of my services. We are thinking about trading in the 2019 Chevy equinox we have decided to go back to Sheehy for another vehicle. My personal experience was great
10 stars.

Wanda was awesome! She took great care of us from start to finish. When we arrived to the dealership she had everything ready for us to sign and immediately got us into financing. Justin was amazing getting us into and out of finance quickly while still being very thorough. He discussed with us the many options we had. I would highly recommend Sheehy and will be returning to purchase future vehicles. Thank you Wanda and Justin!

It was good. I was a little surprised by them. Asking me to put a down a $1000 deposit for the repairs that needed to be done to my vehicle. But overall, the service was quick, and and I'm back in my vehicle.

Is the request for deposits before repair a practice that you do with all of your customers?

I worked with Donovan today to purchase one of their used cars and I couldn't be more satisfied. He was able to answer all ofy questions about the car and the buying process and didn't pressuree at all. Definitely a great buying experience that I would recommend to anyone. If youre looking for a low stress buying experience hit up my guy Donovan and he'll hook you up.

Justin and Donovan were truly amazing. Worked with my boyfriend and I, made buying a new car experience the best we ever had! Explained everything to us and made us feel comfortable. We love our new car!!!!

I came from Pennsylvania to look at a GMC, and they had almost everything taken care of online prior to me coming, so after inspection of the 2025 sierra 2500 At4 duramax I was only inside maybe 15 minutes to finalize and drive! The topped off the fuel, def, and helped set up all interior electrics and onstar! They went above and beyond and gave me the lowest interest and best price without sacrificing any features!!! 100% will come back and recommend them!!

Just a great overall experience. Wanda helped me get into my dream vehicle. They took care of everything and made the process extremely easy. We also got the VIP package where we get five oil changes per year and tire rotation, etc. Also a four year warranty. The whole process took less than two hours. Extremely professional. Would definitely recommend.

I recently visited to check out an AT4X and was greeted by Mike W., who was exceptional to work with. He was professional, knowledgeable, and never pushy throughout the process. Although I ultimately didn’t purchase the vehicle, that decision was on me, not a reflection of Mike or the dealership. When I’m ready to re-enter the market, I will definitely return here. I also had the pleasure of speaking with a very kind sales manager, though I didn’t catch her name. Additionally, they offer a great test-driving experience, and Mike’s product knowledge was impressive. I truly appreciate the dealership’s patience and outstanding service.