In June of 2025 my SUV's water pump started to have a major leak while we were in the area on a family vacation and pulling a camper. I brought my vehicle in, along with a new water pump and coolant first thing on a Saturday morning with no prior appointment. They were able to fit me in their schedule and got my vehicle fixed in just a few hours. Only charged about $200 too! They saved us from being stranded for the weekend.
Dropped my truck off on Monday morning, they called me said the starter needed replaced. Paid $500 to replace the starter, when I picked my truck up it still wouldn’t start. I was told they will look into it more and call me in the morning. Never called me so I had to keep calling them getting updates. Was told it was a fuse box and wiring harness, said he ordered the part. After calling day after day being told he was putting the part on it be ready in 2 hours, only to never receive a call I had to go up there after having my truck for a week to get it. My truck was parked in the exact same spot it wasn’t worked on at all. I was told the part he ordered to fix it on Tuesday was the wrong part even though he told me Thursday he was working on it right now and it would be finished in 2 hours. Now I have to take it to another mechanic after paying $500 to this place for a starter that wasn’t the issue. Stay away from this shop.
We were on our way to Louisiana when we ran into a problem with our tire and after several shops not being able to do what we needed done this shop helped and got us back on the road, they were definitely lifesavers big thank you to Sonny for getting the job done!!
Dale is absolutely wonderful! I brought my new to me used ford explorer sport trac & he was so patient with me & this truck has been a nightmare but he’s worked with me & gave me great price! He even let me bring in my car for them to look at for no cost because of everything going on! I will ONLY come to this shop for here on out! Thank you so much to Dale & the guys my family & I truly appreciate yall !
Saylor's was recommended to me by a friend when I moved from Colorado to Northern Kentucky. They have worked on both of my car's, and I have been pleased with their prices and service.
Saylor's Automotive is hands down one of the best auto repair shops in Florence! Dale is professional, honest, and highly skilled. Whether it's a quick oil change or more complex repairs, he always delivers excellent service at fair prices. You can tell he truly cares about his customers and takes pride in his work. Highly recommend them for any car maintenance or repairs!
The best mechanics i have ever used in my life. They always treat me fairly and only fix the issues without upselling you stuff you dont need.
My gratitude for them is endless and i cant recommend them enough. My old beat up work truck wouldn't be on the road without them.
Always fantastic.
Had rattling noise in my Honda CRV, they fixed it just perfect. The price was as fair as fair gets and the customer service was amazing. Highly recommend these guys.
Had my vehicle worked on a couple times here. Never had an issue. But this last time is the final straw. Had my truck there for 2 weeks. Walked in got handed my keys, charged no money (red flag) and was told if I have anymore issues to give them a call. Left out of there, not even five minutes down the road same issue I dropped it off for popped right back up. Not right.
Dale and his crew are a personable bunch! They have really come through for me and I could not be more grateful.
I gave Dale a hard time and insisted that I wanted things done my way. Instead of taking it personally, he had his mechanic show me what they saw and explained that all the repairs I wanted (thought I needed) were not necessary. Dale encouraged me to set up a tow through Florence Body and Frame because the one my insurance sent did not handle my car with skill, knowledge and care.
I felt Dale's price was too low but he wouldn't accept a penny more.
Best, most trustworthy mechanics in town! They have worked on my fleet for years. Honestly, I sometimes walk away feeling a little bit guilty because I don't think they charged me enough. That's pretty rare in a care care culture where it seems like everyone is trying to take advantage of you. I wouldn't trust my vehicle to anyone else!
This is the best place to go for auto repairs. I had a tire with a screw in it and no one would repair as they wanted to sell me new tire. They repaired tire in 15 min and were so very nice to me that I won't go any other place. Thanks guys.
Saylor's saved me so much money after another shop wanted to charge me over $2,000 more than what sailors fixed it for. Everyone should come to Saylor's. They are honest and when the other shop completely misdiagnosed the problem Saylor's figured it out immediately and took care of it quickly I highly recommend Saylor's Automotive!
Saylor Automotive are amazing! Dale is a very honest man. This is my first time going to this shop and they were quick and efficient! I needed my FWD breaks done and the price was very reasonable. He even told me what was about to go bad but had some time. He didn't try to upsell me. I 1,000% recommend Saylor Automotive in Florence, KY.
I had a great experience! I’m a single mom and needed car repairs and they spent a lot of time being thorough with it for really reasonable pricing! Thanks so much Dale! Will use again!
Best shop around. I've been here for over 5 years. Best service I could ask for. Thankful I got Dale as my guy as he makes each time I go there super smooth.
My family has been going to Saylor's for over 20 years. They're very friendly, but they are honest, they do good work and they always have fair pricing. My family has saved a ton of money through Saylor's and I highly recommend them. Tell Dale that Steve sent you 😁
I love this place! My family has been going here for years and they are the only people I trust with fixing my car. Very friendly small business atmosphere. If you need your car fixed, this is the place to go!
I took my 2018 Chevy suburban here after it had been stolen ! Saylors was supposed to do the mechanical repairs ! Well they saw that 12k check and started to think they where a body shop ! They put cheap parts on my 50k truck traded off my paint job to a in home painter for a engine swap after State Farm paid them 12k check .. I told dale the manager not to work on any body damage or do not paint my car inside there shop ! He lied to my face and insured that would not happen.. well it did and he lied about it til I took my car back they had it 10/21-1/22 .. and still never completed the repairs . They stole my money then tried to play victim like they where trying to fix it ! I told them never to touch the body period ! But they saw that 12k and got greedy ! This is a bad place to have repairs they lost my keys never gave me a new set ! Dale lies and lies don’t trust this place it’s a money pit and they give u the cheapest parts they can find to do the repairs cheap ! You will have to keep coming back problems after problems with this place . I still have not got a dime back and State Farm paid them without my consent I wouldn’t recommend them either ! They don’t make sure there customers are good .. so like a good neighbor State Farm is not there .. don’t go to this shop saving whom reads this. Headache and sleepless nights from wanting to bomb that shop ..leave this place alone it’s demon shop of hell
Decent group of guys. My new go to service center. Recommended by a friend, I've sent 3 people there myself since. Quick service, HONEST AND FAIR pricing. Got my left front bearing hub replaced. $200 cheaper than Airoort Ture and Auto quoted??? They suggested I needed brake pads on back but once took tires off found didn't need after all. Most any other place would've changed them and stuck it to the customer.
I'm always wary when I have to get repairs done on my car, BUT NO MORE! Saylors did a wonderful job on my car, including a free estimate. Very reasonable charge for my repairs. They are so friendly, in a way that within a few minutes you feel right at home there and confident that you're in the right place for honesty and fairness. Extremely happy I went to Saylors. Thank you, Dale!
As always Dale and the guys deliver. I've used Saylors for over 12 years and have never been disappointed. Always very fair, great pricing and excellent work. I have not once had to have them re do a repair. Today they put new CV axles, a rear drive shaft and water pump on my daughters car. I was as always more than pleased with the price. They also found a caliper leaking pretty badly which explains why I've had to add brake fluid several times that another shop missed completely. I have tried the others a couple times when I didn't feel I could wait a day or two for Saylors to get me in, never again. No one will ever touch my or my family's cars but Dale and his crew, I don't care if I have to wait a week.
Honest and thorough automotive shops are to come by at any time, but at Saylors Automotive #3 that is exactly what to expect all the time. Generations of experience and community reputation make Saylors Automotive the leader in everyday maintenance all your special needs too. Fleet maintenance and high performance is their specialty. No job too small and no job too big, Saylors Automotive #3 is your best choice. Definitely a repeat. Highly recommended.
Conveniently located in Florence Ky off Industrial Road behind Thornton's.
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