Milex Complete Auto Care - Mr. Transmission in
Florence (KY)

I had taken my vehicle to a few transmission shops including the dealership and found that I was treated as a valued customer here. I felt like I was NOT being lied to it taken advantage of and the work was completed in a reasonable time frame. Mike, he took things to the finish line with my vehicle completing required drive patterns in an attempt to clear out a permanent code which brought me hear in the first place. These type of codes can not be cleared by scan tools. In addition to this there was an issue with my electronic throttle body which was addressed and Mike was able to educate me on the reasons why the installed throttle body was causing problems. He installed the original OEM part which I had already cleaned up to resolve specific active DTC and so far so good. I was highly satisfied with the level of service that was provided and the work which was completed. I would for sure recommend over other shops in the area as I had taken my car to multiple before settling with this one.

Update! I've been back twice since my original post! Amazing service! I had been driving around and calling places since Friday with no luck on finding anyone to service my vehicle same day. I called MileX Tuesday morning and they were able to get me in same day and service my vehicle! I am extremely satisfied with my service and they have earned a life long customer!

I am pleased with the service I got from zmR transmission,is was timely and the info was up to date. The price was not to bad.overall very satisfied

I had an absolutely wonderful experience with Mr. Transmission Milex. They serviced my transmission and everything from start to finish was smooth, professional, and stress-free. The staff was incredibly kind, sweet, and genuinely cared about helping me—not just rushing me through the process. They took the time to explain what was being done, answered my questions patiently, and made me feel completely confident leaving my vehicle in their hands. The service itself was excellent, and my car is running great. It’s rare to find an auto shop that combines strong technical work with such warmth and integrity, but this place truly does. If you’re looking for honest, skilled mechanics and an all-around great experience, I highly recommend Mr. Transmission Milex in Florence. I will absolutely be returning and referring others.

What a great experience! Highly recommend! I had my truck serviced here recently and I cannot say enough good things. They checked my truck out, provided me with estimates for services needed. I had them perform an oil change, change the oil pan gasket and fix a broke off bolt on my manifold. I dropped the truck off over the weekend and when i picked it up, everything was completed to my satisfaction. Their quoted price was honored and they even gave me a present when leaving. I will absolutely be back!

I recently moved out of town to care for my parents. I still visit NKy often. Mr. Transmission is still my go to for my routine maintenance. Last Thursday, I was traveling from eastern Kentucky to northern for a long weekend. My car started making an awful noise on the way. I called Mr Transmission, they told me to drop it off as early as possible Friday morning and they would do their best to get it back on the road by Monday afternoon so I could get back to my parents. I had my car back Monday afternoon. Mike and his team are always very friendly and knowledgeable .

On our way home from Texas to New York, our transmission started to overheat and vented some fluid out of the vent hose. While nothing was wrong and it was just from pushing through the hills a bit too hard. The crew at Mr. Transmission got us in (even though they were swamped) and checked everything over to make sure we were all good for the rest of our 6.5 hour drive. They were very informative and very friendly with our kids and even gave my son a hot wheels and a wooden airplane to keep him busy. Thank you very much! We made it home with no more issues.

The Mr. Transmission team was great to work with. I was impressed with the service they provided. I would highly recommend them and, we will continue to have Mr Transmission service our vehicle instead of the dealership.

Had my mom’s Cadillac there for intermittent shifting issue. They couldn’t get it to act up but I was satisfied that they tried. They charged a very fair price for test driving it every day for about 10 days. I would go back.

In my moment of crisis (mechanically disabled and out of town with my elderly parent) this shop went so far above and beyond any expectation I could dream of. I safely got my mother home with their help and they repaired my vehicle same day! I wish they were close to home, I would use them for my routine needs! Seriously, Milex, thank you for everything you did!

We had an intermittent stalling issue with our Wrangler. Tyler was great while troubleshooting and fixing it. He kept us informed and kept the cost reasonable. No problems with the Jeep since he worked on it.

Very good service. They got my car done quickly and did very well finding and fixing the problems. They also left a little Christmas gift in my car when I picked it up. Would definitely recommend to anyone!

The team demonstrated exceptional professionalism and expertise, collaborating effectively with us. Our vehicle presented two issues. The primary concern involved a nearly $2,400 charge, and the transfer case four-wheel-drive problem initially suggested that the repair might not be cost-effective. However, their comprehensive inspection of the entire vehicle revealed a rear wheel bearing issue, which made the heater core replacement a worthwhile endeavor. Their demeanor was consistently friendly and courteous. As a testament to their service, I am currently enjoying coffee from one of their branded mugs.

I had my Transmission fluid changed by Milex Mr. Transmission. Before my car was making a noise when shifting and felt like it was struggling but after it is running so quiet and shifts so seamlessly. Just got home from Gatlinburg with no issue at all going up and down all the mountains! I will be back for any other services. PLUS They gave me this mug with cute socks, a pen and a Waldo sticker 😀

It was a great experience. Keith keep me updated. He was the one that deals with my car warranty. Very nice people. I’ll definitely take my car there again and truly recommend them.

(Note the service performed was on 11/11/2025.) Friendly and clear on the costs explained, in a way that aids the car owner the possible end pricing of the repair. I needed the front windshield washer pump replaced. I was able to get a baseline cost on the initial phone call for the specific repair I needed, and it was given. Easily scheduled the repair time I needed. When I arrived, assessment was made, detailed questions were asked and the end price was the same as my initial phone call quote; I was pleased. The rep told me it would take about 1.5-2hrs to fix and I decided to wait. It was ready in 1.5 hrs. The issue was fixed, the time needed for the repair was spot on, the front desk reps were awesome and the price was way less expensive (about 42% of the cost) than if I had it repaired at the dealership where I bought the car. I highly recommend this place, the friendly personnel and I really appreciate being upfront about the costs and any possible issues that could arise when they gave the quote. 5 Stars+

I was happy they were able to fix my transmission instead of having to purchase a 3rd. Kevin kept me up to date on progress and was very nice to work with. I hope this transmission will last forever!

Great service and friendly staff. Twice I have had other mechanics tell me I needed expensive repairs. Went to Mr Transmission to get second estimate and found out I didn’t need it both times. They are honest and won’t try to con you into extra repairs. I go there for everything now.

My truck would not go in drive and my usual mechanic was not available at the time so I took it to Milex (was hesitant because I usually stick with the same mechanic) but I was more than pleased with the service I received. Tyler was great on keeping me updated on everything that was going on and Lily went above and beyond to help me out with an issue I was having at my bank. I would definitely recommend using Milex!!!

Mr. transmission is very reliable and gets the job done in a very timely manner. They also do more than transmissions. They can pretty much take care of all your needs. They have serviced 3 of our vehicles and we will continue to go to them.

Was told at another facility I needed a $7500 replacement transmission. Just picked my car up here. Just over $200 and it shifts like brand new. Thank you so much I will recommend your establishment to everyone. The young lady inside even came out as I was leaving with coffee cup with goodies inside. Great people!

Grateful for Keith! He got my car in quickly, had a quick turn around on fixing it and worked with me on the price of the service. My car going out was overwhelming and stressful situation but Keith helped calm me down with his fantastic customer service!! Couldn’t be happier with the service I received.

I had I log list of things to fix on my vehicle.. Keith was great and took the time to address and work with me with everything I asked. They did a great job and within the time frame and the budget I had. Great guys and I will be back in the future for any work I need done. I highly recommend these guys.

When I rolled into Mr. Transmission, it was like calling in air support. They diagnosed the issue on the first go, fixed the transmission under warranty like pros, and even squared away the clutch and flywheel add-ons at a fair price without any BS upcharges. They spotted other potential threats lurking under the hood and gave me the heads-up to head ‘em off before they became full-blown engagements. And get this – they handled all the red tape with the warranty company, fighting through the bureaucracy so I didn’t have to lift a finger - something the dealer failed to do. Mission accomplished, vehicle back in fighting shape, and I’m rolling strong again. If you’re dealing with transmission trash, skip the dealer amateurs and go straight to Mr. Transmission. Outstanding service, honest work. Shout out to Mike and Harambe.

The guys here at Mr. Transmission are very knowledgeable and have excellent customer service. They did an outstanding job on my girlfriends Nissan Sentra. The repair was done literally in less than a week. The car runs like brand new. I couldn’t have asked for more. They do work with you if you have welfare or aid through the county, they will accept a check from the county to help pay for the repair if you are a low income or a single parent. Great guys. I hope to not see them again anytime soon but if I have a car issue I am definitely reaching out to this great team of experts.

Got a text with a great offer and savings for my much needed oil change. Very friendly, and prompt service. Would highly recommend this business to my family and friends. Also, there was no high pressure sales for things you didn’t know were issues with your car. A great place to get honest work done on your vehicles.

My regular car maintenance mechanic recommended this shop for transfer case repair. They analyzed the problem and formed a plan to address the problem. In this case it was to change out the case for a used transfer case with one that had less than half the miles and in good working order. My car has more than 250000 miles and hoping to get to the 300000 mark. I am happy with the job they performed. They were easy to work with ……