What clients say about Sam's Riverside Glass & Wheel in Des Moines (IA)
Horrible customer service. Fixed one thing and broke 2 others, then refused to fix the problems they created. Manager was confrontational and accusatory. Even going against what his employees had said. Definitely will not return.
Sam's Riverside was fantastic! A huge thank you to Ian for all his kindness and patience with our window. They went above and beyond to fix my Neice's broken driver side window before school started this year. We're extremely grateful and highly recommend! Very competitive pricing too! Thank you guys!
The efficiency of Sam's is absolutely beyond compare and saved lives today. I had an emergency windshield repair needed without an appointment and I was in and out in 1 hour, I ended up doing search and rescue in Greenfield, IA with my team this evening. I could not be more grateful for their service, they helped us do our job and help people after tornadoes today. I will ALWAYS come here when I'm in town.
My family is buying a cars from Sam’s Riverside since last 12 years. I bought my car from them in 2018, someone try steal my car last month and they broke glass door but luckily they failed to steal my car. I called Sam's Riverside asking if they have the glass door for my car and I spoke with Caleb on Monday 11/13/2023, he’s very professional and extremely helpful. Caleb told me that it’s all set someone will go pick up that glass door from their junk yard because it’s used one, Caleb told me that you can pick up on Thursday 11/17:2023 at12:30pm, I said okay I’ll come on Thursday to pickup, so I went to the store to pick up the glass door some how they forgot about my glass door order but Caleb showed me everything his note I believe Caleb he was assigned the job to who works in junk yard but the guy may be forgot I can totally understand it happens at work, now here is the actual story starts when Caleb showing his notes about what day what time and he showing the notes on glass door order, Caleb manger jumps in to the middle of the conversation trying to be rude because I’m not white person, he’s conversation with me is like smartly talking and discriminating, on top of that I’m being very polite to the Caleb and the other hand Caleb apologized me what happened all the customers are watching Caleb’s manager behavior with me and everyone supported me, I’m just asking to the Caleb why what happened, immediately Caleb manager joined the conversation instead of apologizing me he called cops on me I was shocked wait what you called the cops on me for what I’m asking why you calling cops he don’t have any answer also he told me to leave the store because he got embarrassed by other customers in the store and the other hand Caleb apologized me for what happened, he politely telling me that I’ll call you tomorrow what time you can pick up the glass door. Everyone is telling that Caleb is nice guy deal with him, he’ll take care of it. But the manger of Caleb manager is being very smart about what happened and on top of that he called the cops on me but Caleb admitted his mistake and he apologized me, even I asked Caleb why his manager behaving like that he simply said I don’t know why but he’s my boss so I cannot say anything about him, I don’t want to create any scene over there so I took Caleb word I back to home. I don’t want to call him stupid manager because I don’t use bad words so I’m calling him unhealthy manager is wasting our resources to calling the cops on me for nothing because Cops 👮♀️ times is very important to the citizens who really need help.
It may be a great price for windshield replacement but that’s if it’s done correctly. My windshield leaked. My car sounded like a freight train inside. Barely sealed. And now I’m paying more to have it redone elsewhere. Very disappointed. Spend your money elsewhere and get it done right the first time
Called to get a spare tire and wheel for my Jeep. They had the tire mounted and balanced on the wheel already by the time I got there and even loaded it in the car for me. Price was great too!
Great job on repairing our windshield. Went to a baseball game and had our window smashed and within 5 days we had our car back on the road. Thanks a lot guys!! 🙏
Got a bad tire from here that wouldn't seal correctly. The manager treated my wife and I like it was our fault the tire wouldn't hold air. Wouldn't recommend going here
Great buy and had only 1800 miles on a flood car needed a new break drum in the winter couldn't start to move until it warmed the ice replaced plus the transmission and not a problem since
Great place to find the parts you need. I was looking for a center cap that that FedEx driver took off on the interstate and they had one! Kudos to Sam's for saving the day. They were super helpful and patient with all my quirky questions. Thanks Sam's!
Got my window replaced at the lowest price in town. Did a good job and the guys inside were very nice and friendly. Would recommend for window replacement or any other parts you may need for your vehicle!
My first experience with Sams Riverside Wheels and Glass was a couple of years ago. I purchased four used wheels in excellent condition at a good price. They were helpful and polite, so when I needed a replacement wheel I tried to do business with them again. I ordered a wheel for my car and they said it would be a couple of days. Five days went by and I called to check in. They said that there were 15 people ahead of me and that they didn't know how long it would take. They said that they would understand if I wanted to go elsewhere for the wheel. I decided to give it a couple more days. I called back and it was over a week after I requested the wheel. They still had no idea when the wheel would be pulled, and could not give me a timeframe. I was told thst I am in the same boat as a lot of other people, and that some people have been waiting weeks for parts to be pulled. They seemed indifferent to whether or not I wanted to do business with them. I cancelled my order and purchased a refurbished oem wheel online instead.
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