Ok, so, I walked in, crushed taillights from water in my tail lights. water freezes, you know the rest. Tell the young lady my make and model. Doesn't even look at the computer and grabs it off the rack. Thats commitment or max level photographic memory. The other woman already has everything ready and scans the lights. I was in and out within a min. Incredible. ?
Not sure what happened to this place or if it’s just me. Poor customer service, was lied to 3 times about parts being in. Was told they were never ordered to begin with. Then was told that they just sell them if you don’t come in time for the parts, when I was told they would be at the store after a certain time … bro .. what ? Why not just tell me you don’t want a $392 sale and I can take my happy self elsewhere. Just wanna let other people know parts authority is the best on south street. Very good customer service and timing with their clients. And over $100 cheaper !!!!!!! Thanks advance for saving me money !!
Advanced Auto-parts is a shady company willingly selling faulty items, I purchased a battery for my motorcycle and had it stored throughout the winter I had it charged, when I go to bring it out for a ride it wouldn’t start nor crank my engine, after using a voltmeter it read it it was at 12 volts which is more than enough to start any bike I was sold a bad product, the item was not only faulty but extremely overpriced, I will be taking my business elsewhere. I do want to State I’m not blaming any employee at Advanced Auto parts but instead the company they work for scamming their customers, please do not make my mistake shop elsewhere for your parts they’re are often cheaper and quality alternatives.
Sean, the worker at this store, was very diligent in helping me find windshield wiper blades. I didn’t know how to manually put it on my car. He then helped me put them on my car. He was very nice & courteous. Great customer service!
Website says you have the product, phone calls to 2 location says you have the product in stock when I have given out the SKU, 2 locations.. Neither had it in stock when I arrived. Waste of ten dollars of gas and my time. What gives?
Today my car battery was dead so take my old battery back to the shop then I spoke to Mike & Shane both employees are very helpful they gave me brand new battery free because my old battery has a warranty thanks guys
I had a issue with my Chevy and I had the pleasure of dealing with a guy named Rob. This dude knows his stuff!!! If you need something for your anything!! I bet that dude will find it, AND knows the part number by heart!! Rob! Rob! Rob! Rob! Rob! Rob Rob! Rob! Rob! Rob! Rob!
Advance Auto in New Milford were really great when we needed a part that they didn't have. Dave called ahead to Danbury location at 8pm and asked them to pull it for me to save time. Just nice extra service when they didn't even get the sale. Thank you.
This Advanced Auto Parts Store in Danbury rescued me with an emergency replacement of my catalytic converter, which was stolen from my Honda Element the day before.
Stephen behind the counter, was brilliant with his knowledge and help with exactly which converter I needed for my particular year and make. And he had it in stock. He even recommended an outstanding mechanic down the block who was able to install the converter and sensors that same day. Furthermore, he had delivered via Uber the sensors from his warehouse directly to the mechanic.
By that afternoon my Honda Element was back in business and running perfectly. Amazing service! Couldn't believe it. Stephen and this Advanced Auto Parts Store are lifesavers! Highly recommended.
So this is a true story. My 77 year old mother decided to buy a rear wiper blade just to have in case she needed one.(she did what old people do) Somehow she purchased the wrong wiper blade. She's had it for a while and she saved the receipt. The wiper was never opened from the case. Advance Auto still sells the same wiper blade, I was told because it was over a year they wouldn't exchange it. Now I could see if they stopped selling the blade or the blade looked used.
I know it's just a windshield wiper to some people but for 77 year old living alone it's $12. There is a matter of principle here. The blade was their brand (Trico) they still sell them and they didn't want to exchange it.
I went down to AutoZone on main St. and picked up a blade for my mother there.
When you place an order on line, they tell you most of the time its ready in 30 min.,. My experience was different in that my order was not ready after 4 hours, worst part was that when I stopped at the store, they told me to wait. When I asked how long, the store staff said I dont know. Understaff?
The customer in front of me got a "discount" because he didn't have a few dollars. Yet, I was charged a random additional item... because "the register only allow to buy 2 or more items"(as explained by the cashier). And the cashier didn't say anything until I checked my receipt!
I bought a throttle position sensor here and then the mechanic said we didn't need it yet so I brought it back to return it. We didn't even take the sensor out of the box and I had the receipt with me. In less than an hour after I bought it they didn't take it back. That sucks.
I was traveling from Maryland to New Hampshire when my battery light came on the dashboard. I stopped in CT to get it checked by Danny and not only did he help with finding the problem (my alternator) but helping me find someone to replace it for me last minute on a Saturday so my journey could continue! Thank you so much!
I find that place very interesting .that warm approach from the workers when you enter.how can i help you.they patiently listen and assist you in a friendly manner and make sure you get wat you order. i wil recommend any one who needed auto part to Advance Auto Parts they got the right parts all the time.
Advanced auto seems like they are doing a good job, and of course if they are advanced their service are more effective and reliable so then they should be providing a great deal and services, costumers are depending for that quality. Continue the good work.
My husband and I was in CT helping out my father in law with his car. Hands down employee Justin was above top notch in customer service and professionalism . He showed so much empathy and patience with dealing with our elderly father who has memory issues. He helped answered questions that was repetitive without any tone of annoyance or aggravation. Great employees helps a store become great and earns returning customers .
Thanks Justin . You Rock!!
Tip order what you need online then ho pick up...you can save between 15% to 25%. I do this every time. I have even been in the store and did an online order. Only had to wait 5 min for it to process.
Great customer service!
My daughter stopped for a signal bulb.
She said "Rob" looked up # and got her a new bulb.
Concerned about her commute she asked how to put it in.
He explained how to replace, but offered to change it for her as she was rushing to work.
And that's even though he was heading out for lunch!
So 10 minutes after walking in the store she purchased a bulb, had it replaced & wasn't late to work!
Thank you Rob for helping my daughter out!
We'll be back.
My husband nust went to this store for a battery for his work van. Now working in a retail store myself I understand that things get tough when an employee calls in sick but that should not give anyone the right to be rude to the customers. We walked in and the manager along with 1 other employee were at the counter. My husband asked for the battery and for someone to install it (since it is advertised that they check AND replace batteries). The 1 guy turned to the manager and stated that he had to go out and replace my husband's battery to which the manager replied "no you won't, we have had 1 employee call in sick and you are not leaving me here at the counter by myself". I can understand if there were a bunch of people in the store not wanting to be left alone but I turned and looked only to see NO ONE else. Whatever happened to GOOD customer service??!! I know that if I ever treated a customer like that where I worked I would most likely not have a job anymore. And to be talked too like that by a manager is UNACCEPTABLE!!!!
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